Dynamic Associate Customer Success Partner – Enterprise Account Management & Revenue Growth Specialist at brighthush

About brighthush

brighthush is a global leader in mission‑critical background screening solutions, trusted by Fortune 100 and Global 500 brands to protect their people, processes, and reputation. With a relentless focus on innovation, data integrity, and customer success, brighthush empowers organizations to make smarter, safer hiring decisions. Our culture is built on empathy, collaboration, and a commitment to continuous learning, making us the partner of choice for companies that value integrity and excellence.

Why This Role Matters

As an Associate Customer Success Partner, you will be the linchpin between our enterprise clients and the full spectrum of brighthush’s products and services. Your strategic account management will drive revenue growth, deepen customer relationships, and ensure that our solutions deliver measurable value. In a world where talent acquisition is increasingly data‑driven, your expertise will help clients navigate complex compliance landscapes while unlocking new opportunities for expansion.

Key Responsibilities

• Account Planning & Execution: Develop comprehensive, data‑rich account plans for a portfolio of mid‑size enterprise accounts. Capture customer goals, industry trends, risk profiles, and competitive dynamics. Use these insights to identify upsell, cross‑sell, and renewal opportunities.
• Revenue Growth & Retention: Meet or exceed monthly and annual revenue targets by driving adoption of brighthush’s suite of background screening, identity verification, and compliance solutions. Leverage consultative selling techniques to articulate ROI and value propositions.
• Stakeholder Collaboration: Partner with internal teams—sales, operations, technology, and customer support—to align on service delivery, product enhancements, and strategic initiatives. Serve as the voice of the customer within brighthush, ensuring that feedback translates into tangible improvements.
• Customer Advocacy & Satisfaction: Build and nurture relationships at all organizational levels, from C‑suite executives to end users. Conduct quarterly business reviews, analyze performance metrics, and proactively address any service gaps or concerns.
• Contract & Compliance Management: Oversee contractual documentation, including MSAs, Statements of Work, SLAs, and SOPs. Manage renewal negotiations, ensuring that terms reflect the value delivered and align with client expectations.
• Competitive Intelligence: Stay abreast of market trends, competitor offerings, and regulatory changes. Position brighthush’s solutions as the superior choice by highlighting unique features, pricing advantages, and compliance expertise.
• Reporting & Analytics: Develop and deliver insightful reports that demonstrate program effectiveness, risk mitigation, and ROI. Use data to recommend program enhancements and justify expansion initiatives.
• Continuous Improvement: Share best practices across the Customer Success organization. Champion process improvements that enhance efficiency, customer experience, and revenue outcomes.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• 3–5 years of proven experience in account management, sales, or consulting roles focused on complex, enterprise‑grade solutions.
• Demonstrated success in managing strategic accounts, building executive relationships, and driving revenue growth.
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• Excellent written and verbal communication skills, capable of presenting to senior leadership and translating technical concepts into business value.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and CRM platforms (e.g., Salesforce).
• Self Apply for this job