Senior Banking Customer Success Manager – Driving Growth, Adoption, and Strategic Partnerships for Financial Institutions at brighthush

About brighthush

brighthush is not just a fintech company – we are the architects of the next generation of business banking. With a mission to empower banks to grow deposits, win operating relationships, and transform how they serve businesses, we are redefining what it means to be a partner in the financial services ecosystem. After securing a successful $9 million seed round, brighthush is poised for an exciting new chapter of expansion, and we are looking for ambitious, entrepreneurial talent to help shape that future.

Position Overview

As the Banking Customer Success Manager at brighthush, you will be the primary steward of our relationships with banks and financial institutions. You will own the entire customer lifecycle – from onboarding to renewal – ensuring that each partner realizes maximum value from our platform. Your deep understanding of the banking industry, combined with a strategic mindset, will enable you to translate customer goals into actionable plans that drive adoption, retention, and expansion.

Key Responsibilities

• Own Customer Relationships – Serve as the single point of contact for assigned banking partners, building trust and credibility at every level.
• Develop Customer Strategy – Craft tailored success plans that align with each partner’s objectives, priorities, and usage patterns.
• Build Stakeholder Alliances – Identify and engage key decision‑makers, from operations to executive leadership, ensuring alignment on goals and expectations.
• Advocate Internally – Translate customer needs into actionable insights for product, engineering, and sales teams, driving cross‑functional collaboration.
• Drive Adoption & Value Realization – Monitor usage metrics, identify adoption gaps, and implement targeted initiatives to accelerate platform utilization.
• Measure Success – Define and track KPIs such as Net Promoter Score, churn rate, and expansion revenue, using data to refine strategies.
• Identify Upsell & Expansion Opportunities – Partner with sales and product to uncover new use cases and secure additional revenue streams.
• Manage Customer Health & Retention – Conduct health assessments, proactively mitigate risks, and develop intervention plans for at‑risk accounts.
• Lead Strategic Reviews – Facilitate quarterly business reviews, presenting insights, outcomes, and next‑step recommendations to executive stakeholders.
• Champion Customer Voice – Capture and communicate customer feedback to inform product roadmap, feature prioritization, and service enhancements.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a related B2B customer‑facing role; 5 + years preferred.
• Proven track record in the banking, fintech, or broader financial services sector – this is non‑negotiable.
• Demonstrated success driving adoption, engagement, and retention for SaaS or technology products.
• Experience developing and executing customer success plans that translate business objectives into measurable outcomes.
• Strong stakeholder management skills, with the ability to influence executives and cross‑functional teams.
• Data‑driven mindset: proficiency in using CRM, usage analytics, and health dashboards to inform decisions.
• Excellent written and verbal communication, including experience leading high‑level conversations and presenting to senior leadership.
• Self‑starter who thrives in a fast‑paced, low‑bureaucracy environment, taking ownership of initiatives and driving them to completion.

Preferred Experience

• Managing complex, enterprise‑grade B2B accounts with multiple stakeholders.
• Supporting SaaS product adoption where success hinges on sustained usage and behavioral change.
• Leading renewal negotiations, upsell campaigns, and expansion projects.
• Conducting strategic account reviews and success planning sessions.
• Familiarity with Customer Success platforms (e.g., Gainsight, Totango), CRM systems, and product‑usage analytics tools.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Building – Building trust with partners across all levels, from frontline staff to C‑suite.
• Analytical Acumen – Turning data into insights that drive customer outcomes.
• Project Management – Coordinating cross‑functional initiatives with clear timelines and deliverables.
• Communication Excellence – Articulating complex ideas in a clear, concise manner.
• Adaptability – Thriving in a dynamic environment where priorities shift rapidly.
• Customer‑Centric Mindset – Putting the partner’s success at the center of every decision.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You will have the chance to:

• Progress from Customer Success Manager to Senior Manager, Director, or VP of Customer Success, depending on performance and impact.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and partner ecosystems.
• Participate in executive‑level strategy sessions, influencing the direction of brighthush’s growth.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge‑sharing sessions.
• Mentor junior team members, fostering a culture of growth and collaboration.

Work Environment & Culture

brighthush is built on a foundation of accountability, clarity, and high performance. Our culture is defined by:

• High Trust – Low bureaucracy, high autonomy, and a focus on results.
• Clear Communication – Transparent decision‑making and open channels across all levels.
• Continuous Improvement – Regular retrospectives, data‑backed learning, and a commitment to excellence.
• Collaborative Spirit – Cross‑functional teamwork that values diverse perspectives.
• Work‑Life Balance – Flexible PTO, remote‑first policy, and support for hybrid collaboration as we grow.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer health, expansion revenue, and partnership milestones.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health benefits: medical, dental, vision, and HSA plan options.
• Generous parental leave and family‑friendly policies.
• Unlimited or flexible PTO to support personal and professional rejuvenation.
• Professional development budget for courses, certifications, and industry events.
• Regular team‑building activities and a supportive, inclusive workplace culture.

Why brighthush?

At brighthush, you will be part of a mission‑driven team that is reshaping the future of business banking. You will:

• Own real, high‑impact initiatives that directly influence the success of our banking partners.
• Collaborate with visionary leaders who value innovation, data, and customer‑centricity.
• Shape processes, systems, and the overall operating model of a fast‑growing fintech.
• Experience a culture that rewards initiative, execution, and measurable results.
• Grow your career in an environment that encourages learning, experimentation, and upward mobility.

Ready to Join brighthush?

If you are a proactive, results‑driven professional with a passion for the financial services industry and a desire to make a tangible impact, we want to hear from you. Bring your expertise in customer success, your strategic mindset, and your commitment to excellence, and help us build the future of business banking.