Senior Customer Success Consultant – Strategic Partnerships & Adoption Specialist for Educational Technology Solutions

About brighthush

brighthush is a trailblazer in the global education technology arena, empowering millions of learners worldwide with innovative, digital learning solutions that blend engaging content with cutting‑edge technology. For over a century, we have championed the belief that learning is a transformative force, and our portfolio—spanning higher education, workforce development, secondary education, English language instruction, and research—delivers scalable, data‑driven platforms that help students and professionals acquire the skills they need to thrive in a rapidly evolving world.

Our flagship offerings, brighthush MindTap and brighthush Unlimited, are trusted by institutions and learners alike for their intuitive design, robust analytics, and seamless integration with learning management systems (LMS). At brighthush, we are committed to fostering a culture of curiosity, collaboration, and continuous improvement, where every team member is encouraged to innovate and make a tangible impact on the lives of our users.

Why Join brighthush?

• Be part of a mission‑driven organization that places learning at the heart of everything we do.
• Work in a dynamic, fast‑paced environment that rewards creativity, ownership, and results.
• Enjoy a comprehensive Total Rewards package that includes competitive base pay, variable incentive compensation, health and wellness benefits, generous paid time off, and professional development opportunities.
• Collaborate with cross‑functional teams—product, marketing, sales, and engineering—to shape the future of educational technology.
• Benefit from a flexible work model that supports work‑life balance while allowing you to travel strategically to meet key customers (20‑30% travel by air and car).

Key Responsibilities

As a Customer Success Consultant at brighthush, you will be the trusted advisor and strategic partner for our institutional customers. Your role will center on ensuring that each customer achieves measurable success through the effective adoption of our platforms, driving both short‑term satisfaction and long‑term value.

• Customer Relationship Management: Serve as the primary point of contact for assigned accounts, cultivating deep, enduring relationships across all stakeholder levels.
• Revenue Growth & Retention: Meet or exceed revenue targets by renewing subscriptions, identifying upsell opportunities, and expanding product usage.
• Success Planning: Design and execute customized success plans that align with each customer’s strategic objectives, learning goals, and operational needs.
• Training & Enablement: Deliver proactive, role‑based training sessions and workshops that empower users to leverage the full capabilities of brighthush MindTap and brighthush Unlimited.
• Issue Advocacy & Resolution: Champion customers during high‑severity incidents, coordinating with technical support and product teams to ensure timely, effective resolutions.
• Health Checks & Value Realization: Conduct regular health assessments, using data analytics to gauge adoption, satisfaction, and ROI, and to surface opportunities for growth.
• Data‑Driven Insights: Analyze customer usage patterns, renewal risks, and upsell potential, translating insights into actionable recommendations for both customers and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to provide customer feedback, influence roadmap decisions, and support go‑to‑market initiatives.
• Travel & On‑Site Engagement: Travel 20‑30% of the time to meet customers in person, attend conferences, and participate in industry events to strengthen relationships and stay abreast of market trends.

Essential Qualifications

• Proven track record of mastering new systems and applications quickly, with a demonstrated ability to apply that knowledge to drive customer success.
• Exceptional communication and presentation skills, capable of articulating complex technical concepts in clear, business‑friendly language.
• Strong analytical mindset, adept at interpreting data to uncover actionable insights that influence customer strategy and product adoption.
• Experience managing multiple customer priorities simultaneously, with a focus on delivering high‑quality outcomes on time.
• Demonstrated ability to build trust and rapport with senior stakeholders, influencing decision‑making and fostering long‑term partnerships.
• Commitment to continuous learning and professional growth, staying current with industry trends and best practices in educational technology.

Preferred Qualifications

• Bachelor’s degree in Business, Education, Technology, or a related field.
• 5+ years of experience in a Customer Success, Account Management, or Sales role within the educational technology or higher education sector.
• Familiarity with the higher education landscape, including learning management systems (LMS) such as Canvas, Blackboard, or Moodle.
• Experience working with institutional customers, understanding their budgeting cycles, procurement processes, and strategic priorities.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and experience leveraging dashboards to monitor customer health.
• Previous exposure to a SaaS or subscription‑based business model, with a solid understanding of renewal and upsell dynamics.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product capabilities.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving measurable outcomes.
• Problem‑Solving: Creative, data‑driven approach to identifying and resolving challenges.
• Collaboration: Comfortable working across multiple teams and functions to achieve shared objectives.
• Adaptability: Thrive in a fast‑moving environment, quickly adjusting to new priorities and evolving customer needs.
• Leadership: Influence and inspire without formal authority, guiding customers toward success.

Career Growth & Development

At brighthush, we believe that your growth is our success. As a Customer Success Consultant, you will have access to a wealth of learning resources, including:

• Structured onboarding and continuous training programs covering product knowledge, industry trends, and soft‑skill development.
• Mentorship from senior leaders and subject‑matter experts.
• Opportunities to transition into advanced roles such as Senior Customer Success Manager, Customer Success Director, or Product Management.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with clear pathways for advancement and salary progression.

Company Culture & Work Environment

brighthush thrives on a culture of inclusivity, transparency, and innovation. We celebrate diverse perspectives and encourage every team member to contribute ideas that shape our products and services. Our work environment is collaborative, with open communication channels, flexible work arrangements, and a focus on work‑life balance. We host regular team‑building events, hackathons, and community outreach initiatives that reinforce our commitment to learning and growth.

Compensation & Benefits

• Base Salary: $67,000 – $87,100 USD, commensurate with experience, qualifications, and geographic location.
• Variable Incentive Compensation: Eligible for a sales‑incentive program with a target variable of $35,000 USD annually, based on performance against revenue and renewal goals.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with wellness stipends and mental health resources.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Work‑From‑Home Flexibility: Hybrid work model with the option to work remotely as needed.
• Employee Recognition: Programs that celebrate achievements, milestones, and contributions.

Commitment to Diversity & Inclusion

brighthush is dedicated to building a workforce that reflects the communities we serve. We welcome applicants from all backgrounds, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. If you require reasonable accommodations during the application process, please contact us at [email protected].

How to Apply

Ready to make a difference in the world of education technology? Click the link below to submit your application and join the brighthush team.

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Closing Statement

As a Customer Success Consultant at brighthush, you will be at the forefront of transforming how institutions and learners engage with digital learning. Your expertise will help shape the future of education, drive measurable outcomes for our customers Apply for this job