Senior Customer Success Manager – Enterprise eCommerce & Retail Media Strategy at brighthush

About brighthush

brighthush is at the forefront of the eCommerce revolution, harnessing the power of artificial intelligence to unlock unprecedented growth for brands across Amazon, Walmart, TikTok, and beyond. Our platform blends data science, machine learning, and human expertise to deliver actionable insights that drive sales, optimize advertising spend, and elevate customer experiences. As a rapidly scaling company with a proven track record, brighthush offers the agility of a startup and the stability of an industry leader.

Role Overview

We’re looking for a seasoned Customer Success Manager who thrives in a fast‑moving, data‑driven environment. In this role, you will be the strategic partner for our most valuable enterprise clients, ensuring they achieve measurable growth, secure renewals, and uncover new expansion opportunities. Your blend of eCommerce knowledge, retail media expertise, and commercial acumen will help shape the future of marketplace optimization.

Why This Role Matters

At brighthush, customer success is the engine that powers our platform’s impact. By translating complex advertising performance into clear, actionable strategies, you’ll directly influence the revenue trajectory of both our clients and our organization. Your work will help brands dominate their categories, maximize ROI, and stay ahead of the ever‑evolving marketplace landscape.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of high‑value enterprise accounts, serving as the primary advisor for strategy, performance, and growth.
• Executive Relationship Building – Cultivate trusted partnerships with Directors, VPs, SVPs, and C‑level stakeholders, becoming the go‑to voice for all marketplace and advertising initiatives.
• Customer Success Planning – Design and execute comprehensive success plans, including quarterly business reviews, executive presentations, and growth roadmaps.
• Retention & Expansion Management – Drive renewals, protect recurring revenue, and identify upsell or cross‑sell opportunities that align with client objectives.
• Performance Analysis & Insight Generation – Leverage AI‑powered analytics to dissect advertising and marketplace data, uncover risks, and recommend data‑driven growth tactics.
• Cross‑Functional Collaboration – Partner with Advertising Operations, Sales, Product, Finance, and Leadership to deliver seamless value and resolve complex challenges.
• Operational Excellence – Prioritize initiatives, manage timelines, and ensure commitments are met with precision and accountability.
• Continuous Improvement – Advocate for product enhancements based on client feedback, staying ahead of industry trends and emerging advertising capabilities.

Essential Qualifications

• Minimum of 5 years in Customer Success, Strategic Account Management, or B2B SaaS, with a focus on eCommerce or retail media.
• Proven track record of managing enterprise accounts, driving renewals, and securing expansion revenue.
• Deep understanding of Amazon and Walmart advertising ecosystems, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.
• Experience advising senior stakeholders, leading business reviews, and navigating commercial negotiations.
• Strong analytical mindset – ability to interpret performance data and translate insights into strategic recommendations.
• Proficiency with CRM systems (e.g., Salesforce) and reporting tools; comfortable managing data pipelines and dashboards.
• Excellent communication skills, with the ability to influence executives and manage difficult conversations.

Preferred Qualifications

• Background in digital advertising, marketplace optimization, or data science.
• Experience with AI or machine‑learning platforms in a customer‑facing capacity.
• Knowledge of TikTok advertising or other emerging social commerce channels.
• Prior experience in a high‑growth, tech‑driven startup environment.

Skills & Competencies

• Relationship Management – Build long‑term, trusted executive partnerships that drive mutual success.
• Commercial Acumen – Understand the financial drivers of retention, renewals, expansion, and ROI.
• Strategic & Analytical Thinking – Turn complex data sets into clear, actionable business recommendations.
• Executive Communication – Influence stakeholders, present confidently, and navigate challenging conversations with diplomacy.
• Operational Excellence – Manage priorities, deliver on commitments, and maintain high standards of execution.
• Technology & Ownership – Leverage AI and automation tools while taking full accountability for customer outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Regular training on the latest AI, data analytics, and retail media trends.
• Opportunities to lead cross‑functional initiatives, shaping product roadmaps and customer success strategies.
• Clear career pathways to senior leadership roles, including Director of Customer Success or VP of Enterprise Partnerships.

Work Environment & Company Culture

brighthush embraces a remote‑first culture that values impact over location. Our team is distributed across North America, Europe, and Asia, fostering a diverse, inclusive, and collaborative environment. We celebrate:

• Data‑driven decision making and continuous experimentation.
• Transparency, open communication, and a flat hierarchy that encourages initiative.
• Work‑life balance, with flexible schedules and unlimited paid time off.
• Community engagement, including volunteer days and sustainability initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary ranging from $79,000 to $125,000 USD, localized to your work location.
• Performance‑based bonuses and commission opportunities tied to client success metrics.
• Equity grants that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance effective from day one.
• 401(k) matching and financial wellness resources.
• Unlimited paid vacation policy, allowing you to recharge fully.
• Flexible work schedule and remote work options.
• Professional development stipend and access to industry conferences.

How to Apply

Ready to join a team that’s redefining eCommerce? Submit your application through our careers portal or connect with our recruiting team on LinkedIn. We’re excited to hear how your expertise can help our clients thrive.

Conclusion

As a Senior Customer Success Manager at brighthush, you’ll be at the intersection of technology, data, and human insight. You’ll help brands unlock their full potential, drive revenue growth, and shape the future of marketplace optimization. If you’re a strategic thinker with a passion for eCommerce, a knack for building executive relationships, and a drive to deliver measurable impact, we want to hear from you.

Apply today and become part of a company that’s not just building a platform, but creating the next generation of eCommerce success.