Dynamic Bilingual Customer Service Representative – French & English – Remote Healthcare Support Specialist at brighthush

About brighthush and the Future of Healthcare Support

brighthush is a leading national partner in health solutions, dedicated to transforming the way Canadians experience care. With a portfolio that spans insurance, primary care, and emergency medical services, we empower individuals and communities to live healthier, happier lives. Our mission is to deliver compassionate, accessible, and innovative support that meets the evolving needs of our diverse population. As we expand our footprint across Canada, we’re looking for passionate, bilingual professionals to join our remote customer service team and become the voice of care for thousands of patients.

Why This Role Is a Game‑Changer

In the fast‑moving world of healthcare, the customer experience is more than a courtesy—it’s a cornerstone of trust and satisfaction. As a Bilingual Customer Service Representative, you’ll be the frontline advocate for patients, answering questions, resolving issues, and ensuring that every interaction reflects the high standards of brighthush. This position offers the flexibility of a fully remote role, the opportunity to work with cutting‑edge technology, and the chance to grow within a company that values innovation, empathy, and professional development.

Key Responsibilities

• Customer Interaction: Provide clear, courteous, and accurate assistance to patients via phone, email, and chat in both French and English.
• Issue Resolution: Diagnose and resolve a wide range of inquiries—from policy details to service access—while maintaining a high first‑contact resolution rate.
• Data Management: Log all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to streamline workflows and enhance the customer journey.
• Team Collaboration: Participate in daily huddles, share best practices, and support peers in achieving team goals.
• Continuous Learning: Stay current on product updates, policy changes, and industry trends to provide accurate information to customers.

Essential Qualifications

• Fluency in both French and English, with excellent written and verbal communication skills.
• Strong multitasking ability, capable of juggling multiple software applications and customer inquiries simultaneously.
• Previous experience in customer service, call center, or healthcare support environments is highly desirable.
• Demonstrated ability to handle sensitive information with discretion and professionalism.
• Proficiency with CRM platforms, Microsoft Office Suite, and basic troubleshooting of common software issues.
• Self‑motivated, detail‑oriented, and committed to delivering exceptional service.

Preferred Qualifications

• Background in health insurance, primary care, or emergency medical services.
• Experience working in a remote or virtual team setting.
• Knowledge of HIPAA or Canadian privacy legislation (PIPEDA).
• Additional language skills (e.g., Spanish, Mandarin) are a plus.
• Prior exposure to call‑center metrics such as average handle time, customer satisfaction scores, and quality assurance reviews.

Core Skills & Competencies

• Communication: Ability to convey complex information in a clear, empathetic manner.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose effective solutions.
• Technology Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Team Player: Collaborate across departments to ensure a seamless customer experience.
• Time Management: Prioritize tasks efficiently while maintaining high quality of service.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured onboarding programs that cover product knowledge, compliance, and soft‑skills training.
• Mentorship from senior customer experience leaders who guide your professional journey.
• Regular performance reviews that highlight strengths and outline clear pathways for advancement.
• Cross‑functional projects that expose you to other departments such as Marketing, Claims, and Product Development.
• Access to online learning platforms, certifications, and tuition reimbursement for relevant courses.

Whether you aspire to become a Customer Experience Manager, a Process Improvement Analyst, or a Healthcare Solutions Specialist, brighthush provides the resources and support to help you reach your goals.

Work Environment & Company Culture

Our remote-first culture empowers you to work from anywhere in Quebec while staying connected to a vibrant, collaborative community. We celebrate diversity, inclusion, and the unique perspectives each team member brings. At brighthush, you’ll experience:

• Weekly virtual coffee chats and team‑building activities.
• Open‑door communication channels with leadership.
• Flexible scheduling options to accommodate personal commitments.
• Recognition programs that reward outstanding performance and innovation.
• A commitment to mental health and well‑being, including access to counseling services and wellness resources.

Compensation, Perks & Benefits

While the base salary for this role is competitive within the industry, we also offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life:

• Health, dental, and vision coverage for you and your dependents.
• Group life and disability insurance.
• Employer‑matched retirement savings plan.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee assistance program and mental health resources.
• Annual professional development stipend and access to industry conferences.
• Discounts on brighthush products and services.

How to Apply

If you’re ready to bring your bilingual communication skills, passion for customer service, and commitment to quality care to a forward‑thinking organization, we encourage you to apply today. Join brighthush and become part of a team that is redefining the future of healthcare support across Canada.

Click the link below to submit your application and take the first step toward an exciting career with brighthush.