Dynamic Bilingual Customer Support Specialist – Payment Technology & Merchant Services – Remote – Championing Local Business Growth with brighthush

About brighthush

brighthush is a pioneering force in the payment technology landscape, empowering merchants across the United States to accept every form of payment—card, mobile, contactless, and beyond—without friction. With a legacy that spans more than a decade, we partner with businesses ranging from cozy neighborhood cafés to expansive retail chains, delivering customized solutions that accelerate growth, streamline operations, and elevate the customer experience. Our mission is simple yet profound: to empower businesses to thrive in the communities they serve by offering the most reliable, innovative, and customer‑centric payment technology on the market.

Why brighthush is a Game‑Changer

At brighthush, we do more than sell payment equipment. We cultivate lasting relationships with merchants and sales agents through a consultative, needs‑based approach. By listening, assessing, and matching each business with the platforms and devices that fit its unique profile, we achieve higher adoption rates, lower churn, and happier merchants who can focus on what they do best—serving their customers. This philosophy drives our culture of continuous improvement, data‑driven decision making, and relentless pursuit of excellence.

Role Overview

We are seeking a Highly Skilled Bilingual Customer Support Specialist to join our seasoned Merchant Services Support team. In this fully remote role, you will be the first line of support for our English‑ and Spanish‑speaking merchants and sales agents. Your mission: ensure every merchant’s payment equipment is installed, configured, and operating flawlessly—while delivering world‑class customer service that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Handle a high volume of inbound support calls and tickets in both English and Spanish, providing timely, accurate, and courteous assistance.
• Make proactive outbound calls to follow up on open support tickets, ensuring merchants receive the resolution they need.
• Deploy, install, and reprogram point‑of‑sale (POS) equipment for new and existing merchants, ensuring seamless integration with our payment platforms.
• Review merchant files in our CRM to confirm accurate setup, installation, and compliance with company policies.
• Create and maintain POS/VAR sheets, documenting equipment configurations and merchant preferences.
• Troubleshoot and resolve technical issues related to payment hardware, software, and connectivity.
• Collaborate with internal departments—engineering, product, sales, and vendor partners—to resolve complex merchant issues and improve support processes.
• Maintain up‑to‑date knowledge of our product suite, industry trends, and regulatory changes that impact merchant operations.
• Take on additional duties as assigned, contributing to continuous improvement initiatives and team success.

Essential Qualifications

• Fluency in English and Spanish, both spoken and written.
• Minimum of 2 years of experience in a technical or customer support role.
• At least 1 year of experience in the merchant services or payment technology industry.
• Strong organizational skills, with meticulous attention to detail and excellent time‑management abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work a flexible schedule, including occasional after‑hours support.
• Reliable home workspace with high‑speed internet connection.
• Associate’s degree or equivalent technical training (preferred).

Preferred Qualifications

• Hands‑on experience with POS systems and payment hardware.
• Knowledge of payment industry regulations (PCI, EMV, etc.).
• Experience using CRM platforms and ticketing systems.
• Prior remote work experience in a high‑volume support environment.
• Demonstrated ability to handle escalated calls with calmness and professionalism.

Skills & Competencies

• Exceptional customer‑service mindset: empathy, patience, and a genuine desire to help.
• Strong analytical and problem‑solving skills, with the ability to diagnose issues quickly and propose effective solutions.
• Excellent communication skills in both English and Spanish, including the ability to explain technical concepts to non‑technical audiences.
• Team player who thrives in a collaborative, fast‑paced environment.
• Adaptability: comfortable with evolving processes, new technologies, and changing priorities.
• Self‑motivation and ownership: take initiative, follow through, and deliver results.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you will:

• Gain in‑depth knowledge of payment technology, POS systems, and merchant operations.
• Participate in ongoing training programs—both technical and soft‑skill focused—to keep you at the forefront of industry best practices.
• Access mentorship from senior support engineers, product managers, and sales leaders.
• Move into advanced roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Take advantage of cross‑functional projects that broaden your skill set and visibility within the organization.

Work Environment & Company Culture

brighthush is a fully remote company that values work‑life balance, transparency, and ownership. Our culture is built on:

• Trust: we give our team members the autonomy to manage their schedules and work from anywhere.
• Collaboration: cross‑functional teams meet regularly via video calls, ensuring alignment and knowledge sharing.
• Continuous improvement: we encourage feedback, experimentation, and data‑driven decision making.
• Diversity & Inclusion: we celebrate diverse perspectives and foster an inclusive environment where everyone can thrive.
• Recognition: we celebrate achievements, milestones, and the impact our team has on merchants across the country.

Compensation & Benefits

We offer a competitive hourly rate of $23.00 to $27.00, commensurate with experience and skill level. In addition, you will receive:

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Generous paid time off and flexible scheduling to support your personal and professional life.
• Access to a robust learning and development budget, including certifications, conferences, and courses.
• Regular team‑building events, virtual coffee chats, and wellness initiatives.

Why Join brighthush?

Every call you take at brighthush directly supports local businesses, helping them serve their customers better and grow their communities. By joining our team, you’ll:

• Make a tangible difference for merchants who rely on our technology to stay competitive.
• Work with a supportive, experienced team that values ownership, transparency, and continuous learning.
• Leverage your bilingual skills to bridge communication gaps and enhance customer satisfaction.
• Enjoy a fully remote role that offers flexibility, autonomy, and a healthy work‑life balance.
• Advance your career in a fast‑growing industry with ample opportunities for growth and development.

Ready to Make an Impact?

If you are a bilingual, customer‑centric professional with a passion for payment technology and a desire to help merchants succeed, we want to hear from you. Join brighthush and become part of a team that values your expertise, supports your growth, and empowers you to make a real difference.

Apply Today! Visit our careers page at to submit your application and start your journey with us.