Senior Customer Success Manager – North American Market Lead & Client Growth Strategist – AI‑Powered Marketing Success Champion at brighthush

About brighthush

brighthush is a trailblazer in the marketing technology arena, turning raw data into actionable insights that empower brands, agencies, and marketers to win in an increasingly crowded digital landscape. Founded in 2013, we have evolved from a nimble startup into a trusted partner for more than 200,000 businesses worldwide. Our platform seamlessly unifies data from every major advertising and analytics source—Facebook Ads, Google Analytics, and countless other tools—into a single, AI‑driven ecosystem that delivers real‑time intelligence at the point of decision.

Our team is a vibrant mosaic of over 50 nationalities, spread across 10 countries and 3 continents. With 300+ passionate professionals, we thrive on collaboration, transparency, and a relentless focus on customer success. We believe in forward‑thinking, quick execution, and ownership—qualities that define our culture and drive our mission to put AI to work for marketers.

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead our North American customer success efforts. In this role, you will manage a portfolio of 40–60 high‑value clients, ensuring their success across the entire lifecycle—from onboarding and adoption to renewal, expansion, and advocacy. You will collaborate closely with Sales, Product, Support, Professional Services, and Solutions Engineering teams to deliver tailored solutions that meet each client’s unique objectives.

This is a fully remote position. We consider candidates located in the following U.S. states: NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT.

Key Responsibilities

• Client Portfolio Management: Own a dynamic portfolio of 40–60 clients, ensuring high satisfaction and retention rates.
• Lifecycle Stewardship: Oversee the entire customer journey—onboarding, adoption, renewal, growth, and advocacy—ensuring seamless transitions and proactive engagement.
• Cross‑Functional Collaboration: Partner with Sales, Product, Support, Professional Services, and Solutions Engineering to design and deliver customized solutions that align with client goals.
• Product & Industry Expertise: Continuously deepen your knowledge of the brighthush product suite and emerging marketing technology trends to provide insightful guidance.
• Proactive Retention: Identify churn risks early, develop mitigation plans, and implement retention strategies that keep clients engaged and satisfied.
• Customer Advocacy: Serve as the voice of the customer within brighthush, feeding back insights to product and roadmap teams to shape future enhancements.
• Team Collaboration: Foster a collaborative atmosphere by sharing best practices, offering support to colleagues, and contributing to shared objectives.
• Strategic Growth: Identify upsell and cross‑sell opportunities, working closely with Sales to expand account value while maintaining a customer‑centric focus.
• Data‑Driven Reporting: Deliver regular performance reports to clients and internal stakeholders, highlighting key metrics, trends, and actionable recommendations.

Essential Qualifications

• Minimum of 3 years in customer success, account management, or a related customer‑centric role within SaaS, agency, or martech environments.
• Proven ability to engage and communicate effectively with stakeholders at all levels—from analysts to C‑suite executives.
• Strong commercial acumen, including experience with negotiations, pricing discussions, and contract renewals.
• Exceptional organizational skills with a track record of managing multiple accounts and priorities simultaneously.
• Problem‑solving mindset: adept at identifying resources, troubleshooting issues, and delivering timely resolutions.
• Excellent written and verbal communication skills in English, with the ability to articulate complex concepts clearly.
• Demonstrated success in building and nurturing long‑term client relationships, driving expansion, upsell, and renewal.
• Humble, growth‑oriented attitude with a passion for continuous learning and development.

Preferred Qualifications

• Experience working in a high‑growth, fast‑paced startup or scale‑up environment.
• Background in marketing technology, data analytics, or AI‑powered solutions.
• Familiarity with marketing platforms such as Facebook Ads, Google Analytics, and data warehouses.
• Previous experience leading or mentoring junior customer success professionals.
• Knowledge of customer success metrics and tools (e.g., NPS, CSAT, renewal forecasting).

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Building & Stakeholder Management
• Data Analysis & Insight Generation
• Negotiation & Commercial Acumen
• Project Management & Prioritization
• Adaptability & Resilience
• Collaboration & Team Leadership
• Customer‑Centric Mindset

Career Growth & Development

At brighthush, your career trajectory is as dynamic as our product. As a Senior Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our customer success organization.
• Mentor and coach junior team members, building a high‑performing squad.
• Gain exposure to cross‑functional leadership, positioning you for future roles in Customer Success Leadership, Product Management, or Sales.
• Participate in continuous learning programs, including external trainings, certifications, and industry conferences.
• Contribute to product roadmap discussions, ensuring customer insights drive innovation.

Work Environment & Culture

brighthush champions a culture of trust, transparency, and inclusivity. We value:

• Remote flexibility with a flexible remote policy that supports work‑life balance.
• A collaborative, multicultural team that celebrates diverse perspectives.
• Opportunities to work on cutting‑edge AI and data solutions that directly impact marketing success.
• Open communication channels where ideas are heard and acted upon.
• A commitment to fairness, equity, and respectful treatment of all employees.

Compensation & Benefits

We offer a competitive and transparent compensation package:

• Base salary range: $80,000 – $100,000 USD annually.
• On‑target earnings (OTE): $100,000 – $125,000 USD annually, including performance bonuses.
• Equity options as part of our comprehensive benefits package.
• 100% paid health care premiums for you and your entire family, with $0 deductible options.
• High‑quality work equipment and a $520 one‑time WFH stipend.
• $80 monthly Wi‑Fi allowance to support your home office.
• Access to external training programs and professional development resources.
• Flexible remote policy and a supportive work environment that values your well‑being.

We are committed to fair and equitable compensation practices. Our pay transparency statement ensures that all employees understand how performance and market alignment shape rewards.

Our Recruitment Process – Powered by AI, Guided by Humans

We leverage AI to streamline the initial stages of our hiring process—summarizing resumes, scheduling interviews, and providing interview prompts. However, every decision is ultimately made by our human recruiters and hiring managers. If you prefer not to have your interview recorded or summarized, you can opt out at any time. Our goal is to keep the focus on meaningful conversation and genuine assessment.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how marketers harness data. You’ll work with cutting‑edge AI tools, collaborate with global leaders, and have the opportunity to shape product strategy from the inside. Our inclusive culture, commitment to growth, and focus on customer impact make brighthush a place where your career can flourish.

Ready to Make an Impact?

If you are a seasoned customer success professional with a passion for marketing technology, a knack for building lasting client relationships, and a desire to drive growth in a fast‑paced, AI‑centric environment, we want to hear from you. Apply today and help us empower marketers worldwide to make smarter, data‑driven decisions.