Dynamic Commercial Frontline Customer Specialist – Remote, Full‑Time – Join brighthush to Elevate Customer Experience

About brighthush

brighthush is a leading innovator in the flooring and surface solutions industry, delivering high‑quality products to residential, commercial, and outdoor markets worldwide. With a commitment to sustainability, cutting‑edge technology, and exceptional customer service, brighthush has earned a reputation for excellence and reliability. Our team of passionate professionals works collaboratively to transform spaces, enhance lifestyles, and create lasting value for our clients. As we continue to grow, we are looking for dedicated individuals who share our vision and want to make a real impact from the comfort of their own home.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We offer a dynamic, inclusive work environment where creativity, curiosity, and continuous learning are encouraged. Whether you’re just starting your career or looking to advance to new heights, brighthush provides the tools, mentorship, and opportunities you need to thrive. From flexible remote work arrangements to comprehensive professional development programs, we’re invested in your success.

Position Overview

As a Commercial Frontline Customer Specialist, you will be the first point of contact for our commercial clients, ensuring their experience with brighthush is seamless, efficient, and memorable. This full‑time, remote role requires a blend of technical aptitude, strong communication skills, and a genuine passion for customer service. You will manage orders, troubleshoot issues, and collaborate with cross‑functional teams to deliver solutions that exceed expectations.

Key Responsibilities

• Order Management: Process and track commercial orders from initiation to fulfillment, ensuring accuracy and timely delivery.
• Customer Support: Serve as the primary liaison for commercial clients, addressing inquiries, resolving problems, and providing product knowledge.
• Technical Troubleshooting: Diagnose and resolve remote technology issues related to order systems, payment gateways, and customer portals.
• Process Improvement: Identify bottlenecks, recommend enhancements, and collaborate with the operations team to streamline workflows.
• Data Accuracy: Maintain meticulous records in Salesforce and other CRM tools, ensuring data integrity and compliance with company standards.
• Team Collaboration: Work closely with Sales, Logistics, and Technical Support to deliver a cohesive customer experience.
• Feedback Loop: Gather customer insights, report trends, and contribute to product and service improvements.

Essential Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 1 year of customer service experience, preferably in a commercial or B2B environment.
• Strong problem‑solving skills with the ability to think critically under pressure.
• Excellent written and verbal communication in English.
• Proficiency with Salesforce.com and other CRM platforms.
• Comfortable using remote collaboration tools (Zoom, Teams, Slack).
• Self‑motivated, organized, and able to maintain a professional virtual presence.

Preferred Qualifications

• Experience in the manufacturing or flooring industry.
• Knowledge of order processing systems and logistics workflows.
• Technical background in troubleshooting software or hardware issues.
• Multilingual abilities to serve a diverse client base.
• Previous remote work experience with a proven track record of reliability.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to dissect complex problems and devise effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Attention to Detail: Ensure accuracy in data entry, order processing, and documentation.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.

Career Growth & Development

At brighthush, we’re committed to nurturing talent and fostering career progression. As a Commercial Frontline Customer Specialist, you’ll have the opportunity to:

• Advance to Senior Customer Success or Account Management roles.
• Transition into product support, technical services, or sales enablement.
• Participate in leadership training programs and mentorship initiatives.
• Earn certifications in Salesforce, project management, or supply chain fundamentals.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and innovation. Our remote teams enjoy:

• Flexible work hours that respect work‑life balance.
• Regular virtual town halls and team‑building events.
• Access to cutting‑edge technology and tools for remote collaboration.
• A supportive manager who provides clear goals, feedback, and recognition.
• Inclusive policies that celebrate diversity and encourage diverse perspectives.

Compensation & Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and flexible vacation policies.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Tuition reimbursement for approved courses and certifications.
• Generous parental leave for new parents.
• Employee wellness programs, including mental health resources.
• Annual stipend for home office setup and technology upgrades.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization? Click the link below to submit your application and become part of the brighthush family. We’re excited to learn how your skills and passion align with our mission to deliver exceptional customer experiences worldwide.