Experienced Customer Service Representative with SAP & CRM Expertise – Remote Mid‑Level Position in Chicagoland, Illinois

About brighthush

brighthush is a forward‑thinking technology partner that delivers cutting‑edge solutions to help businesses thrive in an ever‑evolving digital landscape. With a strong focus on sustainability, innovation, and customer success, brighthush has earned a reputation for excellence across the United States and beyond. Our team is built on collaboration, curiosity, and a relentless drive to solve complex challenges for our clients. Whether you’re a seasoned professional or an emerging talent, brighthush offers a dynamic environment where your ideas can shape the future of technology and service.

Why Join brighthush?

At brighthush, you’ll find more than just a job—you’ll discover a community that values growth, creativity, and impact. We empower our employees with:

• Continuous Learning: Access to industry‑leading training, certifications, and mentorship programs.
• Career Advancement: Clear pathways to leadership roles and cross‑functional projects.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging.
• Work‑Life Balance: Flexible remote work options, generous paid time off, and a supportive wellness program.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Position Overview

We are seeking a highly motivated Customer Service Representative with a proven track record in SAP and CRM systems to join our remote team based in the Greater Chicagoland area. In this role, you will be the frontline champion for our clients, ensuring seamless order processing, issue resolution, and credit management. Your expertise will help maintain the high standards of service that brighthush is known for.

Key Responsibilities

• Manage end‑to‑end order processing, ensuring accuracy and timely fulfillment.
• Resolve customer inquiries and issues with professionalism, empathy, and efficiency.
• Process credit adjustments and refunds in accordance with company policies.
• Maintain detailed records of customer interactions in SAP and CRM platforms.
• Collaborate with cross‑functional teams—sales, logistics, finance—to streamline workflows.
• Analyze data using Power BI and Excel to identify trends, forecast demand, and recommend process improvements.
• Participate in quarterly travel meetings (up to 4 times per year) to engage with clients, attend industry events, and represent brighthush at partner conferences.
• Contribute to continuous improvement initiatives, sharing best practices and insights.

Essential Qualifications

• 3–5 years of experience in customer service, sales operations, or a related field.
• Proficiency in SAP (transaction processing, order management, credit handling) and CRM systems.
• Advanced knowledge of Microsoft Office Suite—especially Excel, Power BI, Outlook, Teams, and SharePoint.
• Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations.
• Excellent written and verbal communication skills in English.
• Valid U.S. work authorization and the ability to travel up to 4 times per year.
• Self‑starter attitude with a proven ability to work independently in a remote environment.

Preferred Qualifications

• Experience with TMS (Transportation Management Systems) or ERP platforms beyond SAP.
• Background in the technology or sustainability sector.
• Certifications in SAP, CRM, or data analytics.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and implement effective solutions.
• Attention to Detail: Precision in data entry, documentation, and compliance.
• Team Collaboration: Comfortable working with diverse teams across multiple time zones.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Technology Savvy: Comfortable learning new tools and platforms.

Career Growth & Development

At brighthush, your career trajectory is supported by a robust framework that encourages skill expansion and leadership development. As a Customer Service Representative, you will have the opportunity to:

• Progress to a Senior Customer Success Manager or Operations Lead role.
• Take on project management responsibilities for cross‑functional initiatives.
• Participate in leadership training programs and mentorship circles.
• Leverage our internal mobility program to explore roles in sales, product management, or data analytics.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal and professional commitments.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• Access to a digital resource hub with training modules, best‑practice guides, and community forums.
• A culture that celebrates wins—both big and small—through recognition programs and peer shout‑outs.

Compensation & Benefits

We offer a competitive salary range of $72,800 – $83,200 per year, commensurate with experience and performance. In addition to your base pay, you’ll receive:

• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement for relevant courses and certifications.
• Health, dental, and vision insurance plans.
• Parental leave policy that supports new parents.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Employee assistance program (EAP) for mental health and work‑life support.

How to Apply

Ready to elevate your career and join a team that values innovation, impact, and growth? Click the link below to submit your application and become part of the brighthush family.

Apply to this position now

Join brighthush Today

At brighthush, we believe that great customer service is the cornerstone of lasting relationships and business success. If you’re a dedicated professional with a passion for technology, data, and client satisfaction, we want to hear from you. Bring your expertise, curiosity, and drive to a company that rewards excellence and fosters continuous growth. Apply now and help shape the future of service excellence at brighthush.