Dynamic Customer Care Specialist – High‑Impact Sales & Support at brighthush

About brighthush

brighthush is a trailblazer in the self‑storage industry, redefining how people store, protect, and celebrate their belongings. Since launching in 2020, we have expanded rapidly across North America, acquiring and operating a portfolio of modern, customer‑centric storage facilities. Our mission is simple yet powerful: make storage effortless, accessible, and a seamless part of life’s transitions. We do this by combining cutting‑edge technology, a customer‑first mindset, and a culture that values integrity, grit, and community.

At brighthush, we believe that every interaction—whether it’s a phone call, an email, or a live chat—should feel personal, engaging, and solution‑oriented. Our team is the heartbeat of our brand, and we’re looking for passionate, results‑driven individuals to join us in shaping the future of self‑storage.

Why Join brighthush?

• Impactful Work: Every call you handle has the potential to turn a customer’s storage challenge into a smooth, stress‑free experience.
• Growth & Development: We invest in continuous learning through on‑the‑job training, mentorship programs, and access to industry conferences.
• Inclusive Culture: Diversity is our strength. We celebrate unique perspectives and foster an environment where everyone feels safe, respected, and empowered.
• Competitive Compensation: A base salary, performance bonuses, RSP/401(k) matching, and a comprehensive benefits package.
• Work‑Life Balance: Flexible shift scheduling and a supportive team that values your well‑being.

Key Responsibilities

As a Customer Care Specialist at brighthush, you will be the frontline ambassador for our brand, turning inquiries into satisfied customers and sales into long‑term relationships.

• Inbound Sales & Support: Handle high‑volume inbound calls, emails, live chats, and social media messages, guiding prospects from initial contact to successful rental or purchase.
• Conversion Excellence: Identify customer needs, recommend the best‑fit storage solutions, and close sales while maintaining a consultative, customer‑centric approach.
• Payment Processing: Securely process payments, issue receipts, and manage billing inquiries with accuracy and professionalism.
• Issue Resolution: Address and resolve customer concerns promptly, escalating to field staff or management when necessary.
• Relationship Building: Foster genuine connections with both new and existing customers, ensuring they feel valued and understood.
• Data Management: Maintain accurate records in our CRM, update customer profiles, and track sales metrics to support business insights.
• Team Collaboration: Work closely with field teams, marketing, and operations to deliver a seamless customer journey.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Proven experience in a fast‑paced, high‑volume call center or sales environment.
• Strong objection‑handling skills and the ability to close sales quickly.
• Excellent verbal and written communication in English; bilingual in French or Spanish is a plus.
• Proficiency with Microsoft Office Suite and comfortable navigating multiple software systems simultaneously.
• Reliable, self‑motivated, and able to work independently while collaborating with a team.
• Valid criminal background check (required).

Preferred Qualifications

• Experience in the self‑storage or real‑estate industry.
• Knowledge of CRM platforms such as Salesforce or HubSpot.
• Previous experience with payment processing systems.
• Demonstrated ability to meet or exceed monthly sales targets.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Active Listening: Ability to understand customer needs and respond with tailored solutions.
• Adaptability: Thrive in a dynamic environment with shifting priorities and new challenges.
• Problem‑Solving: Quickly diagnose issues and propose effective resolutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Team Player: Collaborate across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Specialist, you will have clear pathways to advance into:

• Senior Customer Care Representative
• Team Lead / Shift Supervisor
• Operations Manager
• Sales Manager or Business Development roles

We provide ongoing training, leadership development programs, and access to industry certifications. Whether you’re looking to deepen your sales expertise or broaden your operational knowledge, brighthush offers the resources to help you succeed.

Work Environment & Culture

Our Customer Care Center is a vibrant, collaborative space where creativity and efficiency meet. We celebrate diversity, encourage open dialogue, and reward innovation. Every team member is empowered to bring their whole self to work, knowing that their contributions matter.

We maintain a safety‑first mindset, ensuring that all employees feel secure and supported. Our inclusive policies guarantee that everyone—regardless of background, culture, or identity—has equal opportunities to thrive.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned pay with performance bonuses.
• Retirement Plans: RSP/401(k) matching to help you build long‑term wealth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Employee Discounts: Savings on storage rentals and partner services.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.

How to Apply

Ready to make a difference in the self‑storage industry? Join a team that values your expertise, supports your growth, and rewards your dedication. Submit your application today and become a key player in brighthush’s journey to redefine storage for millions of customers.

For any questions or to request accommodations during the recruitment process, please email [email protected].