Customer Experience Champion – Frontline Service Representative for Sustainable Banking Solutions
About brighthush
brighthush is redefining what banking can be. As a Florida Benefit Corporation and FDIC‑insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP banking, structured finance, and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking.
Why Join brighthush?
At brighthush, we’re not just a bank; we’re a movement. We believe that financial services can be a force for good, and we’re building a culture where purpose meets performance. If you’re passionate about sustainability, thrive in a fast‑paced, results‑driven environment, and want to be part of something bigger, you’ll feel right at home with us.
Our Culture
- Goal‑setters, go‑getters, problem solvers, thought leaders, and changemakers.
- We celebrate wins, tackle challenges head‑on, and push boundaries.
- Purpose‑driven, perseverance‑powered, and passion‑fueled.
Position Overview
We’re seeking a Customer Experience Champion to join our Customer Service team. You’ll be the first line of defense for callers and incoming email requests, providing exceptional service while promoting brighthush’s full suite of products and services. Your role will be pivotal in ensuring compliance, accuracy, and a customer‑first mindset in every interaction.
Key Responsibilities
- Answer all incoming calls to the main phone line with resourcefulness, urgency, and exceptional customer service.
- Handle account maintenance requests, answer product or rate questions, and resolve simple troubleshooting requests.
- Monitor the main info email inbox and respond to all inquiries in a timely and professional manner.
- Prevent call backlogs by ensuring voicemails are returned before the end of the day.
- Leverage deep knowledge of brighthush’s products and services to consult callers, make product recommendations, or refer them to the appropriate resources.
- Maintain a customer‑obsessed, efficient demeanor that keeps call times short while delivering outstanding service.
- Champion brighthush’s mission by embodying a commitment to social, economic, environmental, and racial justice.
- Collaborate closely with the Compliance department to investigate and process potentially fraudulent activity.
- Stay current on legal context and regulatory requirements, completing all web‑based compliance and IT training.
Essential Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Prior experience in customer service or sales; banking experience is a plus.
- Strong sales instincts and knowledge of consultative sales techniques.
- Exceptional communication skills—confident, precise, and professional across all channels.
- Proficiency with CRM systems and Microsoft Office Suite.
- Ability to manage time effectively, stay focused under pressure, and maintain workflow efficiency.
- Commitment to a tobacco‑free workplace and willingness to affirm non‑smoking status.
Preferred Qualifications
- Experience in a fintech or traditional banking environment.
- Knowledge of financial products, regulations, and laws.
- Tech‑savvy mindset with a passion for innovation and leveraging technology to create efficiencies.
- Experience with remote work and a strong self‑starter attitude.
- Demonstrated ability to work collaboratively as part of a larger team.
Skills & Competencies
- Customer Obsession – You’re a natural at making people feel heard, valued, and supported.
- Entrepreneurial Self‑Starter – You take charge of your work product and deliver consistently great results.
- Organization & Efficiency – You manage your time like a pro and keep your workflow humming.
- Master Communicator – You communicate with confidence, precision, and professionalism.
- Banking & Fintech Acumen – You are highly educated in financial products and services.
- Tech‑Forward & Analytical Thinking – You learn new tools quickly and leverage technology for efficiency.
- Team Player – You lift others up, share ideas, and contribute to the big picture.
Career Growth & Learning Opportunities
At brighthush, we invest in your future. You’ll have access to:
- Structured career paths with clear advancement opportunities.
- Ongoing training and development programs, including compliance, product knowledge, and leadership skills.
- Mentorship from experienced professionals across the organization.
- Participation in sustainability initiatives and community outreach projects.
Work Environment & Culture Highlights
Our remote role operates within the United States on Eastern Standard Hours, with occasional travel for company events. We foster a supportive, inclusive, and collaborative environment where every voice matters. Our team values transparency, accountability, and continuous improvement.
Compensation & Benefits
While the base pay for this role starts at $23 per hour, you may also be eligible for an annual bonus, incentives, and equity based on performance and experience.
- Health Coverage – 100% employer‑paid for employees; employer contribution for dependents.
- Medical, Dental & Vision Insurance.
- Health Savings Account (HSA).
- Free Telemedicine access via Teladoc.
- Financial Wellness & Wealth Building programs.
- 401(k) with 6% employer match – no vesting period.
- Employee Stock Options.
- Exclusive Employee Banking Perks – 0% financing for employee solar loans, mortgage products, and eligible electric vehicles.
- Referral Incentives.
- Generous Paid Time Off – 2–4 weeks of vacation based on tenure, plus additional time.
- 64 hours of paid sick time for all full‑time employees.
- Company‑paid life insurance.
- Short‑ & long‑term disability insurance.
- Voluntary life, accident & critical illness coverage.
- Employee Assistance Program (EAP) with free counseling, legal, and financial services.
Hiring Process
Our hiring process follows the Topgrading Methodology, ensuring we bring A‑players onto our team. The steps include:
- Online application submission through the official link.
- Cognitive and personality assessments.
- Detailed application form covering education and work history.
- Three conversation stages with key team members.
- Credit and background checks before the final interview.
- Reference chats with former mentors and managers.
We do not offer visa sponsorship and require valid U.S. work authorization.
Equal Opportunity Statement
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital or veteran status, pregnancy, disability, or any other protected characteristic.
Ready to Make an Impact?
If you’re ready to bring your passion for sustainability, customer obsession, and excellence to a forward‑thinking bank, we want to hear from you. Join brighthush and help us build a future where financial services empower communities, protect the planet, and create lasting value.