Dynamic Customer Development Representative – Driving Client Re‑Engagement & Growth in AI‑Enabled HR SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing HR technology pioneer that empowers organizations worldwide to unlock the full potential of their people. By harnessing cutting‑edge artificial intelligence, behavioral science, and data analytics, we help businesses predict employee performance, enhance engagement, and build high‑impact teams. Our platform blends personality insights, motivation profiling, and learning‑ability assessments into a seamless, cloud‑based SaaS solution that scales with your organization’s growth.

Founded on the belief that people are the most valuable asset, brighthush has rapidly expanded from a niche startup to a global leader in talent optimization. With a diverse portfolio of clients ranging from fast‑growing tech firms to Fortune 500 enterprises, we are committed to delivering measurable results that translate into higher productivity, lower turnover, and a culture of continuous learning.

At brighthush, we celebrate curiosity, collaboration, and a relentless drive for innovation. Our culture is built on transparency, empowerment, and a shared mission to make work more fulfilling for everyone. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, experimentation, and impact.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence how companies hire, develop, and retain talent, shaping the future of work.
• Innovation‑First: Work alongside AI researchers, data scientists, and product designers to continuously refine our platform.
• Career Growth: Clear pathways from entry‑level roles to senior leadership positions, with mentorship programs and leadership training.
• Global Reach: Collaborate with clients and teammates across multiple continents, gaining exposure to diverse markets and cultures.
• Competitive Compensation: Base salary of €55,000 per year, performance bonuses, equity options, and comprehensive benefits.
• Work‑Life Balance: Fully remote work from anywhere in France (or Paris), flexible hours, and generous paid time off.
• Learning Culture: Access to internal workshops, external conferences, and a generous learning stipend for courses, certifications, and AI tools.

Role Overview

As a Customer Development Representative (CDR) at brighthush, you will be the first point of contact for our valued clients and prospects. Your primary mission is to re‑activate dormant accounts, nurture relationships, and drive adoption of our AI‑powered HR solutions. You will work closely with the Sales, Marketing, and Product teams to identify opportunities, craft personalized outreach, and convert leads into long‑term partners.

We are looking for a self‑motivated, phone‑savvy professional who thrives in a fast‑paced, data‑driven environment. If you have a passion for AI, a curiosity about how technology can transform HR, and a knack for building rapport over the phone, you’ll fit right in.

Key Responsibilities

• Re‑activate dormant clients by identifying pain points, proposing tailored solutions, and scheduling discovery calls.
• Organize and manage a high volume of client meetings, ensuring timely follow‑ups and accurate documentation.
• Track all interactions in HubSpot, maintaining a clean, up‑to‑date pipeline and accurate forecasting.
• Collaborate with the Marketing team to refine messaging, create outreach templates, and optimize email sequences.
• Leverage AI tools such as ChatGPT, Claude, and Gemini to generate compelling content, answer FAQs, and personalize outreach.
• Conduct needs assessments to understand client challenges and align our product roadmap with market demand.
• Provide feedback to Product and Engineering on feature requests, usability issues, and competitive insights.
• Achieve monthly and quarterly targets for re‑activation rates, meeting bookings, and pipeline growth.
• Participate in weekly sales huddles, sharing best practices, and contributing to continuous improvement initiatives.

Essential Qualifications

• Excellent verbal and written communication skills in French (English proficiency is a plus).
• Strong phone presence with a clear, engaging tone and the ability to build rapport quickly.
• Persistence and resilience – the ability to handle rejection and turn it into a learning opportunity.
• Organizational excellence – adept at managing multiple tasks, deadlines, and stakeholders simultaneously.
• Digital tool proficiency – comfortable using CRM systems (HubSpot), email automation, and AI chatbots.
• Curiosity about AI and its applications in HR – a willingness to experiment with new tools and stay ahead of industry trends.
• Interest in SaaS and HR solutions – a genuine desire to help organizations optimize talent management.
• High motivation and a growth mindset – eager to learn, adapt, and take on new challenges.

Preferred Qualifications

• Prior experience in a sales or customer success role within the HR tech or SaaS industry.
• Familiarity with AI platforms such as ChatGPT, Claude, Gemini, or similar generative models.
• Experience with data‑driven outreach, A/B testing, and conversion optimization.
• Knowledge of HR metrics, talent acquisition, and employee engagement frameworks.
• Multilingual capabilities – proficiency in additional languages (e.g., English, Spanish, German) is a plus.

Skills & Competencies

• Communication: Clear, concise, and persuasive speaking and writing.
• Relationship Building: Ability to establish trust and rapport with clients at all levels.
• Analytical Thinking: Comfortable interpreting data, spotting trends, and making data‑backed decisions.
• Problem Solving: Creative approach to overcoming objections and finding win‑win solutions.
• Tech Savvy: Quick to learn new software, platforms, and AI tools.
• Team Collaboration: Works effectively with cross‑functional teams (Sales, Marketing, Product).
• Adaptability: Thrives in a dynamic, evolving environment with shifting priorities.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a CDR, you’ll have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Regular training sessions on AI, HR analytics, and product updates.
• Opportunities to transition into Account Management, Sales Engineering, or Product Management roles.
• Leadership development workshops and coaching to prepare you for future managerial responsibilities.
• Annual performance reviews that align your goals with the company’s strategic roadmap.
• Participation in industry conferences, webinars, and hackathons to stay ahead of market trends.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Innovation, Collaboration, and Well‑Being. We foster an environment where ideas are challenged, data drives decisions, and every voice is heard.

• Remote‑First: Work from anywhere in France (or Paris) with a fully equipped home office stipend.
• Flexible Hours: Align your schedule with your peak productivity times while meeting team commitments.
• Community: Monthly virtual happy hours, quarterly in‑person retreats, and cross‑departmental hackathons.
• Health & Wellness: Comprehensive health insurance, mental health support, and a wellness stipend.
• Learning & Development: Annual learning budget, access to online courses, and internal knowledge‑sharing sessions.
• Diversity & Inclusion: Commitment to building a diverse workforce and inclusive culture through ongoing initiatives.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary: €55,000 per year.
• Performance Bonus: Up to 20% of base salary based on individual and company metrics.
• Equity: Stock options to share in brighthush’s growth.
• Health & Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: 25 days of vacation, 11 public holidays, and additional personal days.
• Retirement Plan: Company‑matched pension scheme.
• Learning Stipend: €1,200 per year for courses, certifications, and conferences.
• Wellness Program: Gym membership reimbursement, mental health resources, and wellness days.
• Remote Work Allowance: Home office setup stipend and monthly internet reimbursement.

How to Apply

If you’re ready to make a tangible impact on the future of HR, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Development Representative role at brighthush. Join us in shaping a brighter, more intelligent workplace for organizations worldwide.

Ready to take the next step?