Dynamic German‑Speaking Customer Support & Sales Specialist – Inside Sales, CRM, B2B Automotive Marketplace

About brighthush

brighthush is a trailblazing B2B online marketplace that revolutionizes the used‑car industry by connecting dealers, wholesalers, and fleet operators with a curated inventory of high‑quality vehicles. With a mission to streamline the buying and selling process, brighthush leverages cutting‑edge technology, data analytics, and a customer‑centric approach to deliver unmatched value to its partners. Our platform is built on transparency, speed, and reliability, ensuring that every transaction is seamless and profitable.

Founded in 2018, brighthush has rapidly expanded across Europe, earning a reputation for innovation and excellence. Our team is a vibrant mix of automotive enthusiasts, data scientists, software engineers, and sales professionals who share a common passion: to transform the automotive marketplace into a more efficient, fair, and accessible ecosystem.

At brighthush, we believe that our people are our greatest asset. We foster a culture of continuous learning, collaboration, and empowerment. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your impact is tangible.

Why Join brighthush?

• Innovative Impact: Play a pivotal role in shaping the future of B2B automotive commerce.
• Career Growth: Access to mentorship, training programs, and clear advancement pathways.
• Remote Flexibility: Work from anywhere in Belgium (or beyond) with a fully remote setup.
• Competitive Compensation: Attractive base salary, performance bonuses, and comprehensive benefits.
• Dynamic Team: Collaborate with cross‑functional teams that value creativity, data‑driven decisions, and customer obsession.

Role Overview

As a German‑Speaking Customer Support & Sales Agent at brighthush, you will be the frontline champion for our dealer partners. Your day‑to‑day responsibilities will blend customer service excellence with proactive sales initiatives, ensuring that every interaction not only resolves issues but also drives revenue growth. You will manage inquiries, nurture leads, and maintain our CRM system with precision and enthusiasm.

We’re looking for a self‑motivated, organized, and autonomous professional who thrives in a fast‑paced environment. If you have a strong service mindset, a commercial instinct, and a passion for the automotive industry, we want to hear from you.

Key Responsibilities

• Customer Engagement: Respond promptly to customer inquiries via phone, email, and chat. Provide clear, accurate, and friendly assistance, ensuring a positive experience for every dealer partner.
• Lead Qualification & Nurturing: Identify potential sales opportunities within the existing customer base. Conduct needs assessments, present tailored solutions, and guide prospects through the sales funnel.
• Bid Management: Assist customers in creating, submitting, and tracking bids on the platform. Ensure all bid details are accurate and that customers understand the process and timelines.
• CRM Stewardship: Maintain up‑to‑date records in our CRM system. Log all interactions, follow‑ups, and outcomes. Use data insights to identify trends and opportunities for improvement.
• Cross‑Functional Collaboration: Work closely with the Marketing, Product, and Technical Support teams to relay customer feedback, suggest product enhancements, and resolve complex issues.
• Process Improvement: Continuously evaluate and refine support and sales processes. Propose automation or workflow changes that increase efficiency and customer satisfaction.
• Reporting & Analytics: Generate weekly and monthly reports on key metrics such as response time, conversion rates, and customer satisfaction scores. Present findings to senior leadership.

Essential Qualifications

• Fluency in German and English (written and spoken). German is mandatory; English is essential for internal collaboration.
• Minimum of 1–2 years of experience in customer support, inside sales, or a customer‑facing commercial role.
• Strong service mindset with a proven track record of delivering exceptional customer experiences.
• Commercial instinct: ability to identify upsell and cross‑sell opportunities within existing accounts.
• Excellent organizational skills: adept at managing multiple priorities, deadlines, and stakeholders simultaneously.
• Proactive, autonomous work style: comfortable taking initiative and working independently in a remote setting.
• Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) and basic data entry skills.
• Basic understanding of the automotive or B2B marketplace is a plus.

Preferred Qualifications

• Experience in the automotive industry, particularly in B2B sales or dealer relations.
• Knowledge of online auction platforms or digital marketplaces.
• Familiarity with data analytics tools (e.g., Excel, Google Data Studio) to interpret sales metrics.
• Experience with remote collaboration tools (Slack, Teams, Zoom).
• Previous exposure to performance‑based incentive structures.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive communication in both German and English.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Customer‑Centricity: Deep empathy for customer needs and a commitment to exceed expectations.
• Sales Acumen: Understanding of sales cycles, objection handling, and closing techniques.
• Data‑Driven Decision Making: Comfortable working with numbers, interpreting trends, and making data‑backed recommendations.
• Adaptability: Thrives in a dynamic environment with evolving processes and priorities.
• Team Player: Collaborates effectively across departments while maintaining ownership of tasks.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Support & Sales Agent, you will:

• Gain exposure to the full sales cycle, from lead generation to closing deals.
• Participate in regular training sessions covering product knowledge, sales techniques, and industry trends.
• Work with senior sales leaders and product managers to shape the future of our platform.
• Earn certifications in CRM usage, sales methodologies, and customer success best practices.
• Advance to roles such as Senior Sales Specialist, Account Manager, or Customer Success Lead.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in Belgium (or beyond) while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Flexible working hours to accommodate different time zones and personal commitments.
• Transparency: Open communication channels, regular town‑halls, and transparent decision‑making.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating successes.
• Well‑Being: Access to mental health resources, wellness programs, and regular virtual team‑building activities.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated and leveraged.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for entry‑level sales and support roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans to share in the company’s growth.
• Monthly stipend for home‑office equipment and internet connectivity.

How to Apply

Ready to join a forward‑thinking team that’s reshaping the automotive marketplace? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of innovators who are passionate about delivering exceptional value to our partners. If you’re a German‑speaking professional with a knack for customer service and a drive to close deals, we invite you to bring your energy, curiosity, and expertise to our team. Together, we’ll accelerate the future of B2B automotive commerce and create lasting impact for dealers across Europe.