Senior Customer Success & Implementation Engineer – Renewable Energy AI Platform Integration Specialist

About brighthush

brighthush is a trailblazing technology company at the forefront of the renewable energy revolution. Leveraging cutting‑edge artificial intelligence, robotics, and data analytics, we empower utilities, developers, and municipalities to design, build, and operate solar, wind, and hybrid energy projects with unprecedented speed, precision, and sustainability. Our platform transforms complex engineering workflows into intuitive, automated processes, enabling our customers to deliver clean energy solutions faster and more cost‑effectively than ever before.

Founded on a passion for clean technology and a commitment to innovation, brighthush has grown into a global leader with a diverse, inclusive, and collaborative culture. We believe that the best ideas come from people who are challenged, supported, and empowered to grow. Whether you’re a seasoned engineer, a customer‑centric professional, or a data enthusiast, you’ll find a place at brighthush where your expertise can make a tangible impact on the planet.

Key Responsibilities

As a Senior Customer Success & Implementation Engineer, you will be the linchpin between our cutting‑edge platform and the customers who rely on it to deliver world‑class renewable energy projects. Your role will blend technical acumen, project management, and relationship building to ensure seamless onboarding, configuration, and ongoing success for our clients.

• Customer Onboarding & Enablement – Lead the end‑to‑end onboarding process for new customers, from initial discovery to platform activation, ensuring a smooth transition and rapid value realization.
• Platform Configuration & Customization – Translate customer requirements into tailored platform configurations, leveraging CAD, DXF, GIS, and other technical data formats to create bespoke solutions.
• Training & Knowledge Transfer – Design and deliver engaging training sessions, workshops, and documentation that empower customers to maximize platform adoption and self‑service capabilities.
• Stakeholder Management – Act as the primary point of contact for key customer stakeholders, building trust, managing expectations, and fostering long‑term partnerships.
• Issue Resolution & Continuous Improvement – Diagnose and resolve complex technical issues, collaborate with product and engineering teams to drive product enhancements, and provide actionable feedback to improve the customer experience.
• Data Analysis & Reporting – Utilize analytics tools to monitor customer usage, identify trends, and generate insights that inform upsell opportunities and product roadmap decisions.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support teams to align on customer goals, deliver integrated solutions, and ensure a unified customer journey.

Essential Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• Minimum of 3–5 years of experience in customer success, implementation, or technical account management roles.
• Proficiency with technical data formats such as CAD, DXF, and GIS, and experience translating these into platform configurations.
• Strong analytical and problem‑solving skills, with a proven track record of troubleshooting complex technical challenges.
• Excellent communication and stakeholder management abilities, capable of translating technical concepts to non‑technical audiences.
• Experience in the renewable energy or infrastructure technology sector is highly desirable.
• Fluency in English, both written and spoken.

Preferred Qualifications

• Advanced degree (M.S., Ph.D.) in Engineering, Data Science, or a related discipline.
• Hands‑on experience with AI/ML pipelines, robotics, or automation platforms.
• Familiarity with cloud platforms (AWS, Azure, GCP) and API integration.
• Previous experience in a SaaS or platform‑as‑a‑service (PaaS) environment.
• Certifications in project management (PMP, Prince2) or customer success (CSM).
• Knowledge of renewable energy standards, permitting processes, and regulatory frameworks.

Skills & Competencies

Success at brighthush requires a blend of technical expertise, customer‑centric mindset, and collaborative spirit. The ideal candidate will demonstrate:

• Technical Proficiency – Deep understanding of CAD, DXF, GIS, and data integration techniques.
• Project Management – Ability to manage multiple implementation projects simultaneously, meeting deadlines and budgets.
• Communication – Clear, concise, and persuasive communication across all levels, from engineers to executives.
• Problem‑Solving – Creative and analytical thinking to diagnose issues and devise effective solutions.
• Customer Advocacy – Passion for delivering exceptional customer experiences and turning feedback into action.
• Adaptability – Comfortable working in a fast‑paced, evolving technology landscape.
• Team Collaboration – Proven ability to work cross‑functionally with product, engineering, sales, and support teams.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Senior Customer Success & Implementation Engineer, you will:

• Participate in a structured mentorship program with senior leaders and industry experts.
• Access a comprehensive learning portal featuring courses on AI, robotics, renewable energy, and advanced data analytics.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Take on leadership roles in cross‑functional initiatives, positioning yourself for future roles such as Customer Success Director, Product Manager, or Technical Program Manager.
• Contribute to internal knowledge bases, whitepapers, and case studies that showcase your expertise and thought leadership.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, inclusivity, and continuous improvement. Key highlights include:

• Remote‑First Flexibility – Work from anywhere in the Philippines with a fully supported home‑office setup.
• Collaborative virtual teams that value transparency, open communication, and mutual respect.
• Regular virtual town halls, hackathons, and team‑building events to foster community and creativity.
• Commitment to work‑life balance, with flexible hours and generous paid time off.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid parental leave, flexible vacation policy, and wellness stipend.
• Professional development budget and tuition reimbursement for relevant courses.
• Access to cutting‑edge tools, software licenses, and a modern, ergonomic home‑office setup.

How to Apply

Ready to join a forward‑thinking team that is shaping the future of renewable energy? Submit your application through our careers portal or click the link below to explore this exciting opportunity further.