Customer Success Manager – Bilingual (Dutch/Swedish) – Driving Value, Retention & Growth for a Leading Cloud‑First ERP Innovator

About brighthush

brighthush is a trailblazing cloud‑first enterprise software provider that is redefining the way mid‑market, people‑centric organizations manage their operations. With a mission to empower businesses to focus on their people while technology scales effortlessly, brighthush delivers a modern, intuitive ERP platform that blends finance, HR, procurement, and project management into a single, cloud‑native experience.

Founded on the principles of agility, customer obsession, and continuous innovation, brighthush has grown from a niche start‑up to a global leader serving thousands of customers across Europe, the Americas, and Asia. Our culture is built on collaboration, transparency, and a relentless pursuit of excellence. We celebrate diversity, encourage creative problem‑solving, and invest heavily in the professional growth of every team member.

As we expand our footprint and deepen our relationships with existing customers, we are looking for a dynamic, bilingual Customer Success Manager to join our remote team. This role is pivotal in ensuring our customers achieve maximum value from our platform, driving retention, and uncovering new revenue opportunities.

Role Overview

As a Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of high‑value customers who speak Dutch or Swedish. You will partner closely with sales, product, and engineering teams to deliver a seamless, high‑impact experience that keeps customers engaged, satisfied, and growing. Your success will be measured by customer health scores, renewal rates, upsell revenue, and the overall satisfaction of the accounts you manage.

Key Responsibilities

• Customer Value & Adoption: Own the end‑to‑end customer journey, from onboarding through expansion, ensuring that each client realizes tangible ROI from our ERP solution.
• Retention & Renewal Management: Monitor customer health metrics, proactively address concerns, and secure renewals by demonstrating continued value.
• Opportunity Identification & Upsell: Work with the sales team to surface upsell and cross‑sell opportunities, leveraging deep product knowledge and customer insights.
• Relationship Building: Develop strong, long‑term relationships with key stakeholders, including C‑suite executives, finance leaders, and IT managers.
• Customer Advocacy: Act as the voice of the customer within brighthush, feeding back product enhancements, feature requests, and market trends.
• Data‑Driven Insights: Analyze usage data, churn risk indicators, and satisfaction surveys to inform strategy and improve the customer experience.
• Travel & On‑Site Support: Travel up to 20% of the time to meet clients in person, conduct workshops, and provide hands‑on training.
• Compliance & Security: Ensure all customer interactions comply with data protection regulations and internal security protocols.

Essential Qualifications

• Fluency in English and either Dutch or Swedish (native or near‑native proficiency).
• Minimum of 3–5 years of experience in a customer‑facing role within cloud software or SaaS, preferably in ERP or enterprise applications.
• Strong technical literacy: comfortable navigating complex software, understanding integration concepts, and troubleshooting technical issues.
• Proven track record of managing customer portfolios, driving retention, and identifying upsell opportunities.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts into business value.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
• Ability to travel up to 20% of the time and work in a remote, distributed environment.
• Background check clearance may be required as part of the hiring process.

Preferred Qualifications

• Experience in the ERP or finance technology space.
• Knowledge of industry‑specific regulations (e.g., GDPR, ISO 27001) and compliance frameworks.
• Prior experience working with mid‑market, people‑centric organizations.
• Fluency in additional languages (e.g., German, French, Spanish) is a plus.
• Demonstrated ability to work cross‑functionally with product, engineering, and sales teams.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and a deep understanding of customer success metrics.
• Strategic Thinking: Ability to see the big picture, align customer goals with business outcomes, and develop long‑term success plans.
• Analytical Acumen: Proficiency in interpreting data, spotting trends, and making data‑driven decisions.
• Project Management: Skilled at coordinating multiple initiatives, setting priorities, and meeting deadlines.
• Adaptability: Comfortable working in a fast‑moving, evolving environment and embracing change.
• Collaboration: Strong teamwork skills, with a knack for building relationships across departments.
• Problem‑Solving: Creative, solution‑oriented mindset for troubleshooting technical and business challenges.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior roles such as Senior Customer Success Manager, Customer Success Director, or Head of Customer Success.
• Lead cross‑functional initiatives, influencing product roadmap and go‑to‑market strategies.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access to continuous learning resources, including online courses, certifications, and internal knowledge bases.

Work Environment & Culture at brighthush

brighthush thrives on a culture of openness, innovation, and inclusion. Our remote-first model empowers you to work from anywhere, whether you’re based in Lisbon, Granada, or another city. We provide:

• Flexible working hours to support work‑life balance.
• Regular virtual team gatherings, hackathons, and social events.
• A collaborative environment where ideas are welcomed and celebrated.
• Access to cutting‑edge tools and technologies that enable you to deliver outstanding customer outcomes.

Compensation & Benefits

While the base salary range for this role is EUR 38,184 – 44,689 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee stock purchase plan (ESPP) to share in the company’s success.
• Flexible work arrangements and remote‑work support.

How to Apply

Ready to make a tangible impact on the success of mid‑market organizations while growing your career in a fast‑paced, cloud‑centric environment? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Closing Statement

At brighthush, we are on a mission to transform how businesses manage their people and processes. If you are a bilingual, customer‑obsessed professional who thrives on building lasting relationships, driving adoption, and uncovering growth opportunities, we want to hear from you. Join us, and together we’ll shape the future of enterprise software.