Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

Welcome to brighthush, a global powerhouse in the off‑price retail sector and a proud member of the Fortune 100. With a legacy of innovation, customer obsession, and a relentless commitment to delivering value, brighthush has become the go‑to destination for shoppers seeking quality at unbeatable prices. Our stores—spanning the United States, Canada, and beyond—are more than retail spaces; they are vibrant communities where style meets affordability, and every visit is an experience worth sharing.

Why brighthush?

At brighthush, we believe that great work starts with great people. Our culture is built on diversity, collaboration, and continuous learning. We empower our associates to grow, innovate, and lead—whether they’re on the sales floor, in distribution centers, or in corporate hubs. If you’re looking for a role that blends customer service excellence with leadership, offers real impact, and rewards your dedication, you’ll find it here.

Role Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of enthusiastic associates, ensuring every customer interaction is seamless, personalized, and memorable. Your day will involve coaching, training, and motivating staff, managing POS coverage, and driving loyalty program enrollment—all while maintaining a clean, organized, and safe store environment.

Key Responsibilities

• Customer Service Leadership: Inspire and guide associates to deliver prompt, courteous, and personalized service that turns first‑time shoppers into loyal customers.
• Team Management: Assign registers, coordinate breaks, and respond to POS coverage needs to keep the front‑end running smoothly.
• Training & Development: Mentor associates on front‑end principles, customer engagement techniques, and loyalty program promotion.
• Issue Resolution: Address customer concerns swiftly, ensuring a positive experience and fostering repeat visits.
• Store Operations: Ensure associates execute tasks in line with the store plan, prioritize effectively, and maintain a clean, organized environment.
• Communication: Provide clear, accurate updates to management and associates, and foster open dialogue for continuous improvement.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols; promote a safe, secure shopping environment.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Loss Prevention: Support shrink reduction initiatives and collaborate with loss prevention teams.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the overall success of the store.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with keen attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment.
• Background in training or coaching associates.
• Knowledge of loyalty program mechanics and customer retention strategies.
• Previous exposure to loss prevention and shrink reduction initiatives.
• Leadership training or certification.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to motivate a diverse team.
• Analytical thinking to assess performance metrics and drive improvements.
• Problem‑solving skills to address customer concerns and operational challenges.
• Adaptability to thrive in a fast‑paced, dynamic retail environment.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to brighthush’s comprehensive learning platform, featuring courses in retail operations, customer engagement, and leadership.
• Mentorship from seasoned executives who have navigated the retail landscape for decades.
• Opportunities to participate in cross‑functional projects, such as merchandising strategy or digital transformation initiatives.
• Clear promotion pathways to Senior Coordinator, Store Manager, or District Manager positions.

Work Environment & Culture

Our brighthush stores are more than just retail spaces—they’re hubs of creativity, collaboration, and community. You’ll work alongside a team that values:

• Inclusivity: Every voice is heard, and diversity is celebrated.
• Innovation: We encourage fresh ideas that enhance the customer journey.
• Teamwork: Success is a collective effort, and we support one another to achieve common goals.
• Recognition: Outstanding performance is celebrated through awards, shout‑outs, and career advancement.

Compensation & Benefits

While the starting pay for this role ranges from $13.00 to $13.50 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance (eligible after qualifying service).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush brands.
• Wellness initiatives: Employee Assistance Program, smoking cessation support, and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Flexible work arrangements and remote work options for certain roles.
• Additional perks: childcare discounts, pet insurance, legal assistance, and a credit union partnership.

How to Apply

Ready to elevate your career and make a tangible impact on customer experiences? Click the link below to submit your application and join the brighthush family:

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Closing Statement

At brighthush, we’re not just selling products—we’re crafting moments that resonate with shoppers worldwide. As a Customer Experience Coordinator, you’ll be at the forefront of this mission, leading a team that delivers exceptional service, drives loyalty, and upholds the brighthush promise of quality and value. If you’re passionate about retail, eager to lead, and ready to grow, we invite you to apply today and become a pivotal part of our success story.