Dynamic Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, we are a Fortune 100 company that thrives on innovation, customer obsession, and a culture of inclusion. Our stores are more than just retail spaces; they are community hubs where shoppers discover value, style, and a sense of belonging.

Why Join brighthush?

At brighthush, every day offers a chance to grow, learn, and make a real impact. We celebrate diversity, encourage collaboration, and invest heavily in the professional development of our team members. Whether you’re working in one of our bustling distribution centers, a vibrant retail storefront, or a dynamic corporate office, you’ll find abundant opportunities to advance your career, build new skills, and shape the future of retail.

Position Overview

We are seeking a proactive, customer‑centric Part‑Time Customer Experience Coordinator to lead our front‑of‑store team. In this role, you will be the face of brighthush, ensuring that every shopper receives prompt, courteous service while promoting our loyalty programs and maintaining a clean, organized environment. Your leadership will inspire associates, drive sales, and uphold the high standards that brighthush is known for.

Key Responsibilities

• Customer Experience Leadership: Serve as the primary point of contact for shoppers, modeling exceptional service and engaging with customers to understand their needs.
• Team Management: Oversee a team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new hires and existing staff on front‑end principles, customer personalization techniques, and loyalty program promotion.
• Operational Excellence: Maintain store cleanliness, visual merchandising standards, and compliance with all store plans and policies.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Performance Communication: Provide clear, timely updates to management and associates on priorities, progress, and recognition.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for both customers and staff.
• Program Promotion: Drive enrollment in brighthush credit and loyalty programs, boosting customer retention and repeat business.
• Shrink & Loss Prevention: Participate in initiatives that reduce shrinkage and protect store assets.
• Continuous Improvement: Collaborate with store management to refine processes, enhance customer satisfaction, and achieve sales targets.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Team‑player mindset, capable of working effectively with peers and supervisors.
• Proficiency in POS systems and basic cash handling procedures.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of health and safety regulations within a retail environment.
• Prior experience in a fast‑paced, high‑volume store setting.

Core Skills & Competencies

• Customer‑first mindset with a passion for delivering memorable experiences.
• Leadership presence that motivates and guides associates toward shared goals.
• Analytical thinking to interpret sales data, customer feedback, and operational metrics.
• Problem‑solving agility, turning challenges into opportunities for improvement.
• Strong interpersonal skills, fostering trust and collaboration across all levels.
• Adaptability, thriving in a dynamic environment where priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Leadership development programs that prepare you for full‑time management roles.
• Cross‑training across departments—merchandising, inventory, and loss prevention—to broaden your skill set.
• Mentorship from seasoned leaders who share insights on career progression and industry trends.
• Access to online learning modules, workshops, and certifications that enhance your professional portfolio.
• Opportunities to participate in special projects, such as store redesign initiatives or community outreach programs.

Work Environment & Culture

brighthush is built on a foundation of respect, inclusion, and collaboration. Our culture is defined by:

• Open Door Policy: Transparent communication channels between staff and leadership.
• Inclusive hiring practices that celebrate diversity across all dimensions.
• Team‑building activities that foster camaraderie and a sense of belonging.
• Recognition programs that celebrate achievements, both big and small.
• Commitment to work‑life balance, with flexible scheduling options for part‑time employees.

Compensation & Benefits

We offer a competitive hourly rate of $14.50 to $15.00 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for full‑time employees.
• Paid holidays, vacation, and sick leave.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship program for continuing education.
• Auto and home insurance discounts.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Location & Schedule

Position: Part‑Time Customer Experience Coordinator Location: 488 Corwin Nixon Blvd, brighthush Store 1550 South Lebanon, OH Schedule: Flexible, including nights, weekends, and holidays as needed.

How to Apply

Ready to elevate your career and become a key player in delivering outstanding customer experiences? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service to our customers. Your leadership will shape the shopping experience, drive loyalty, and inspire your team to exceed expectations. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow your career with a Fortune 100 company, we want to hear from you.

Apply now and start your journey with brighthush—where your talent meets opportunity.