Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

Introduction

Welcome to brighthush, a global leader in the off‑price retail sector that blends style, value, and sustainability into every shopping experience. With a presence in over 20 countries and a portfolio of iconic brands, brighthush is dedicated to delivering exceptional customer service while fostering an inclusive, growth‑oriented workplace. As a Customer Experience Coordinator, you will be at the heart of our mission: creating memorable moments for shoppers, guiding a high‑performing team, and driving loyalty programs that keep customers coming back.

Key Responsibilities

In this role, you will act as the frontline ambassador for brighthush, ensuring that every customer interaction reflects our commitment to quality and service excellence. Your day‑to‑day duties will include:

• Team Leadership & Development – Oversee a dynamic group of Associates at the front of the store, assigning registers, coordinating breaks, and providing real‑time coaching to maintain peak performance.
• Customer Experience Champion – Lead by example, engaging with shoppers, resolving concerns swiftly, and promoting our loyalty programs to enhance repeat business.
• Store Operations & Compliance – Ensure that Associates execute tasks in line with the store plan, adhere to labor laws, and uphold safety and cleanliness standards.
• Training & Mentorship – Design and deliver front‑end training modules, focusing on personalized service, merchandising techniques, and POS proficiency.
• Performance & Feedback Management – Provide constructive feedback, recognize achievements, and collaborate with management to refine training needs and operational strategies.
• Shrink & Loss Prevention – Support store shrink reduction initiatives, monitor inventory accuracy, and enforce loss prevention protocols.
• Program Promotion – Actively promote credit and loyalty programs, ensuring customers understand the benefits and how to enroll.
• Safety & Environment – Maintain a safe, welcoming environment for both customers and Associates, addressing any safety concerns promptly.
• Additional Duties – Take on special projects and cross‑functional tasks as assigned by store management.

Essential Qualifications

To thrive in this role, you should bring a blend of retail experience, leadership acumen, and a passion for customer service:

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multi‑task and adapt quickly to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proven track record of team building and fostering a collaborative environment.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Commitment to upholding honesty, integrity, and confidentiality in all interactions.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with POS systems and loyalty program management.
• Background in loss prevention or inventory control.
• Knowledge of health and safety regulations within a retail environment.
• Prior exposure to off‑price retail models and brand portfolio management.
• Strong analytical skills to interpret sales data and adjust strategies accordingly.

Skills & Competencies

Success as a Customer Experience Coordinator at brighthush hinges on a blend of soft and hard skills:

• Leadership & Coaching – Ability to inspire, mentor, and elevate team performance.
• Customer‑Centric Mindset – Passion for creating positive, memorable shopping experiences.
• Problem‑Solving – Quick, effective resolution of customer concerns and operational challenges.
• Communication – Clear, persuasive verbal and written communication with customers, Associates, and management.
• Time Management – Efficiently balance multiple tasks while maintaining high service standards.
• Adaptability – Thrive in a fast‑paced, ever‑changing retail environment.
• Technology Proficiency – Comfortable using POS systems, inventory software, and basic data analysis tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, loss prevention, and store operations.
• Mentorship from senior leaders who share industry insights and career guidance.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to internal job boards and relocation assistance for those interested in exploring other brighthush locations.

Work Environment & Company Culture

brighthush prides itself on a culture that values:

• Diversity & Inclusion – A welcoming environment where every voice is heard and respected.
• Collaboration across teams and departments to drive shared success.
• Continuous learning and innovation, encouraging employees to bring fresh ideas to the table.
• Recognition programs that celebrate both individual and team achievements.
• Open communication channels, from daily huddles to town‑hall meetings.

Compensation & Benefits

While the starting hourly rate for this position ranges from $13.75 to $14.25, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on brighthush merchandise.
• Professional development stipends and tuition reimbursement.
• Wellness programs, including employee assistance and mental health resources.
• Auto and home insurance discounts, pet insurance, and legal services.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.

How to Apply

Ready to elevate your career and make a tangible impact on customer experiences worldwide? Click the link below to submit your application and join the brighthush family.