Seasoned Customer Experience Coordinator – Front‑End Store Leadership, Loyalty Program Champion, and Team Development Specialist

About brighthush

Welcome to brighthush, the world’s leading off‑price retailer that turns everyday shopping into a treasure hunt. With a portfolio of iconic brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we bring high‑quality, designer, and name‑brand merchandise to customers at unbeatable prices. Our global footprint spans four continents, and our culture is built on diversity, collaboration, and a relentless focus on customer delight.

At brighthush, we believe that every team member is a brand ambassador. Whether you’re working in one of our four global Home Offices, a bustling Distribution Center, or a vibrant Retail Store, you’ll find a supportive environment that encourages growth, innovation, and a sense of belonging. As a Fortune 100 company, we’re committed to investing in our people through continuous learning, leadership development, and a comprehensive benefits package that rewards performance and dedication.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring that every customer interaction reflects the brighthush promise of quality, value, and exceptional service. Your day-to-day will include:

• Customer Engagement & Service Excellence: Lead by example by greeting customers, answering questions, and guiding them to the right products. Foster a welcoming atmosphere that encourages repeat visits.
• Team Leadership & Development: Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach staff on front‑end principles, customer personalization, and loyalty program promotion.
• Operational Oversight: Maintain a clean, organized, and visually appealing store environment. Ensure Associates execute tasks in line with the store plan and prioritize activities to meet daily objectives.
• Problem Resolution: Address customer concerns swiftly and professionally, turning potential issues into opportunities for loyalty and satisfaction.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management to identify training needs that enhance team effectiveness.
• Compliance & Safety: Enforce all labor laws, store policies, and safety protocols. Promote a safe shopping environment for customers and staff alike.
• Sales & Loyalty Promotion: Drive the adoption of brighthush credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
• Shrink & Loss Prevention: Participate in store shrink reduction initiatives, reporting discrepancies, and supporting loss prevention strategies.
• Continuous Improvement: Collaborate with store management to refine processes, enhance customer experience, and achieve store performance goals.

Essential Qualifications

To thrive in this role, you should bring:

• Retail Experience: Minimum of 1 year in a retail environment, with a proven track record of delivering outstanding customer service.
• Leadership Experience: At least 6 months of supervisory or team‑leadership experience, preferably in a front‑end or cashier role.
• Communication Skills: Excellent verbal and written communication abilities, with a knack for conveying information clearly to both customers and team members.
• Organizational Aptitude: Strong ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Adaptability: Comfortable responding to changes in direction, unexpected situations, and a dynamic retail environment.
• Team Player: Collaborative mindset, working seamlessly with peers, supervisors, and cross‑functional teams.
• Availability: Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Integrity & Confidentiality: Commitment to upholding honesty, integrity, and confidentiality in all interactions.

Preferred Qualifications

We’ll be even more excited if you also bring:

• Experience with point‑of‑sale (POS) systems and register management.
• Knowledge of merchandising techniques and visual display standards.
• Prior exposure to loyalty program promotion and customer retention strategies.
• Background in loss prevention or shrink reduction initiatives.
• Leadership training or certification in retail management.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong analytical skills to interpret sales data, customer feedback, and performance metrics.
• Proficiency in Microsoft Office Suite and retail management software.
• Ability to coach and motivate a diverse team, fostering a culture of continuous improvement.
• Excellent problem‑solving skills, with a proactive approach to identifying and resolving issues.
• Commitment to safety and compliance, ensuring a secure environment for all.

Career Growth & Development

At brighthush, we view every role as a stepping stone to greater opportunities. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for higher supervisory or store‑level positions.
• Access to our brighthush Leadership Academy, offering workshops, mentorship, and certification programs.
• Regular performance reviews and career coaching to help you set and achieve professional goals.
• Opportunities to cross‑train in other departments—such as merchandising, loss prevention, or supply chain—to broaden your skill set.
• Recognition through our brighthush Employee of the Month and annual awards programs.

Work Environment & Culture

Our stores are more than just retail spaces—they’re community hubs where customers feel valued and employees feel empowered. At brighthush, you’ll experience:

• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Open communication channels, from daily huddles to town‑hall meetings, ensuring your voice is heard.
• A collaborative atmosphere where teamwork and mutual support are the norm.
• Employee resource groups that foster connection, learning, and personal growth.
• Regular team‑building events, volunteer opportunities, and wellness initiatives.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and dedication:

• Hourly Pay: Starting range of $15.00 to $15.50 per hour, with potential for overtime and performance bonuses.
• Benefits Package: Comprehensive benefits for eligible employees, including medical, dental, vision, and health savings accounts.
• Retirement Plans: 401(k) with company match for qualifying employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on brighthush merchandise, as well as discounts on childcare, cell phone plans, pet care, and legal services.
• Access to our Employee Assistance Program (EAP), wellness resources, and financial planning tools.
• Opportunities for scholarships, adoption assistance, and other special programs for qualifying employees.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.