Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Elevate Retail Excellence at brighthush

Welcome to brighthush – Where Style Meets Sustainability

At brighthush, we’re redefining the off‑price retail experience by blending fashion, home décor, and eco‑conscious values into every shopping journey. With a presence in more than 20 countries and a curated portfolio of iconic brands, we empower customers to discover high‑quality products at a fraction of the cost, all while championing responsible consumption. Our culture is built on diversity, innovation, and a relentless focus on creating unforgettable moments for both shoppers and team members.

About the Role: Your Impact as a Front‑End Leader

As a Dynamic Customer Experience Coordinator, you will be the heartbeat of our store’s front‑line operations. You’ll guide a vibrant team of Associates, nurture a culture of service excellence, and drive loyalty initiatives that keep customers coming back. If you thrive in a fast‑paced environment, love coaching others, and are passionate about turning every visit into a memorable experience, brighthush wants you on our team.

Key Responsibilities

• Team Leadership & Development – Inspire, coach, and manage a high‑energy group of front‑line Associates. Assign registers, schedule breaks, and provide real‑time feedback to maintain peak performance.
• Customer Experience Champion – Lead by example, greet shoppers with warmth, resolve concerns swiftly, and promote our loyalty programs to drive repeat business.
• Store Operations & Compliance – Ensure Associates follow store plans, adhere to labor laws, and uphold safety and cleanliness standards.
• Training & Mentorship – Design and deliver front‑end training modules focused on personalized service, merchandising techniques, and POS proficiency.
• Performance & Feedback Management – Deliver constructive feedback, recognize achievements, and collaborate with management to refine training needs and operational strategies.
• Shrink & Loss Prevention – Support store shrink reduction initiatives, monitor inventory accuracy, and enforce loss prevention protocols.
• Program Promotion – Actively promote credit and loyalty programs, ensuring customers understand the benefits and how to enroll.
• Safety & Environment – Maintain a safe, welcoming environment for both customers and Associates, addressing any safety concerns promptly.
• Special Projects & Cross‑Functional Tasks – Take on unique assignments and collaborate with other departments to drive continuous improvement.

Essential Qualifications

To excel in this role, you should bring a blend of retail experience, leadership acumen, and a passion for customer service:

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multi‑task and adapt quickly to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proven track record of team building and fostering a collaborative environment.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Commitment to upholding honesty, integrity, and confidentiality in all interactions.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with POS systems and loyalty program management.
• Background in loss prevention or inventory control.
• Knowledge of health and safety regulations within a retail environment.
• Prior exposure to off‑price retail models and brand portfolio management.
• Strong analytical skills to interpret sales data and adjust strategies accordingly.

Skills & Competencies

Success as a Customer Experience Coordinator at brighthush hinges on a blend of soft and hard skills:

• Leadership & Coaching – Ability to inspire, mentor, and elevate team performance.
• Customer‑Centric Mindset – Passion for creating positive, memorable shopping experiences.
• Problem‑Solving – Quick, effective resolution of customer concerns and operational challenges.
• Communication – Clear, persuasive verbal and written communication with customers, Associates, and management.
• Time Management – Efficiently balance multiple tasks while maintaining high service standards.
• Adaptability – Thrive in a fast‑paced, ever‑changing retail environment.
• Technology Proficiency – Comfortable using POS systems, inventory software, and basic data analysis tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, loss prevention, and store operations.
• Mentorship from senior leaders who share industry insights and career guidance.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to internal job boards and relocation assistance for those interested in exploring other brighthush locations.

Work Environment & Company Culture

brighthush prides itself on a culture that values:

• Diversity & Inclusion – A welcoming environment where every voice is heard and respected.
• Collaboration across teams and departments to drive shared success.
• Continuous learning and innovation, encouraging employees to bring fresh ideas to the table.
• Recognition programs that celebrate both individual and team achievements.
• Open communication channels, from daily huddles to town‑hall meetings.

Compensation & Benefits

While the starting hourly rate for this position ranges from $13.75 to $14.25, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on brighthush merchandise.
• Professional development stipends and tuition reimbursement.
• Wellness programs, including employee assistance and mental health resources.
• Auto and home insurance discounts, pet insurance, and legal services.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.

How to Apply

Ready to elevate your career and make a tangible impact on customer experiences worldwide? Click the link below to submit your application and join the brighthush family.