Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Full Time

About brighthush

brighthush is a global retail powerhouse that redefines the way people shop. With a portfolio of iconic brands that span fashion, home décor, and lifestyle, we are the world’s leading off‑price retailer. Our mission is simple: deliver exceptional value and an unforgettable shopping experience to millions of customers every day. At brighthush, we believe that great people are the heart of our success, and we invest in their growth, well‑being, and professional development.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant, fast‑paced environment where creativity, teamwork, and customer focus converge. We’re not just a retailer; we’re a community that celebrates diversity, fosters collaboration, and rewards innovation. As a Customer Experience Coordinator, you’ll be the face of our brand, shaping the day‑to‑day interactions that keep customers coming back.

Key Responsibilities

• Lead Front‑End Excellence – Oversee a team of associates at the front of the store, ensuring every customer receives prompt, courteous service and is guided through our loyalty programs.
• Model Outstanding Service – Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Create a Positive Atmosphere – Maintain a clean, organized, and inviting store environment that reflects brighthush’s high standards.
• Mentor & Coach – Train associates on front‑end principles, customer personalization, and loyalty program promotion.
• Manage POS Operations – Assign registers, support POS coverage, and coordinate breaks to keep the front‑end running smoothly.
• Resolve Customer Issues – Address concerns promptly, turning potential challenges into opportunities for delight.
• Prioritize Tasks – Ensure associates execute tasks in alignment with the store plan, adjusting priorities as needed.
• Communicate Effectively – Provide clear updates to management and associates, fostering transparency and teamwork.
• Promote Loyalty Programs – Drive enrollment and usage of our credit and loyalty initiatives.
• Support Store Goals – Participate in shrink reduction, safety awareness, and other store-wide initiatives.
• Uphold Policies – Ensure compliance with labor laws, company policies, and safety procedures.
• Continuous Improvement – Offer constructive feedback and recognize associate achievements.

Essential Qualifications

• Minimum 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience.
• Strong communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities.
• Team player who thrives in a collaborative environment.
• Flexible schedule availability, including nights and weekends.
• Commitment to honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a fast‑paced retail setting with high customer traffic.
• Background in training and developing associate talent.
• Knowledge of POS systems and loyalty program management.
• Demonstrated ability to lead by example and inspire a team.

Core Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Strong leadership presence and the ability to motivate others.
• Problem‑solving skills that turn challenges into opportunities.
• Proficiency in data‑driven decision making and performance tracking.
• Adaptability to evolving retail trends and technology.
• Commitment to safety, compliance, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, associate development, and customer engagement. From there, you can progress to roles such as Store Manager, District Manager, or even corporate positions in merchandising, marketing, or operations. We provide:

• Structured leadership development programs.
• Mentorship from senior leaders.
• Access to cross‑functional training and certifications.
• Opportunities to lead special projects and initiatives.
• Clear performance metrics that reward excellence.

Work Environment & Culture

brighthush is built on a foundation of inclusivity, respect, and innovation. Our culture encourages employees to bring their authentic selves to work, fostering a sense of belonging and empowerment. You’ll find:

• A collaborative team atmosphere where ideas are valued.
• Open communication channels with leadership.
• Regular team building and community outreach events.
• Recognition programs that celebrate achievements.
• Resources for continuous learning and skill enhancement.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, the total compensation package at brighthush goes beyond base pay. We offer:

• Competitive salary with performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount on all brighthush merchandise.
• Wellness programs, including EAP and smoking cessation support.
• Professional development allowances and tuition reimbursement.
• Flexible scheduling and shift coverage options.
• Insurance options for life, disability, and auto/home.
• Employee referral bonuses and scholarship programs.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at a world‑class retailer, we want to hear from you. Submit your application through our careers portal and join the brighthush family where your talent can thrive and your impact will be felt every day.

Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.