Dynamic Part‑Time Customer Experience Coordinator – 10‑25 Hours, 2‑3 Nights Weekly – Elevate Guest Satisfaction at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, brighthush blends a vibrant, inclusive culture with a relentless focus on customer delight. Our mission is simple: to provide shoppers with an exceptional experience while empowering our associates to grow, learn, and thrive.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values diversity, creativity, and continuous improvement. Whether you’re working in one of our bustling distribution centers, a flagship retail location, or a regional office, you’ll find a supportive environment that rewards initiative, fosters teamwork, and encourages professional development. As a Fortune 100 company, brighthush offers a stable, rewarding career path with global reach and local impact.

Key Responsibilities

• Customer Experience Leadership: Oversee front‑of‑store associates to ensure every guest receives prompt, courteous service and is guided through our loyalty programs.
• Team Coaching & Development: Train, mentor, and inspire associates on customer engagement techniques, store policies, and product knowledge.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes that reinforce brand loyalty.
• Performance Management: Communicate priorities clearly, provide constructive feedback, and celebrate achievements to keep the team motivated.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to protect both customers and associates.
• Program Support: Champion shrink reduction initiatives, credit and loyalty programs, and store promotions to drive sales and customer retention.
• Continuous Improvement: Collaborate with management to identify training needs, refine processes, and implement best practices.
• Other Duties: Perform additional tasks as assigned to support store operations and enhance the guest experience.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong grasp of merchandising principles and the ability to translate them into actionable store strategies.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Proven ability to multitask in a fast‑paced environment and adapt quickly to changing priorities.
• Team‑player mindset: thrives in collaborative settings and supports peers and supervisors alike.
• Availability for a flexible schedule, including nights and weekends, to meet store operational needs.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Background in training or coaching associates, with a track record of measurable performance improvement.
• Knowledge of labor regulations and safety standards relevant to retail operations.
• Demonstrated ability to lead by example, fostering a culture of honesty, integrity, and customer focus.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to inspire and motivate a diverse team.
• Analytical thinking: able to assess performance metrics and implement data‑driven improvements.
• Problem‑solving agility: quickly identify root causes and develop effective solutions.
• Tech proficiency: comfortable using POS systems, inventory tools, and basic office software.
• Adaptability: thrives in dynamic environments and remains calm under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. Opportunities for advancement include:

• Store Manager or Assistant Manager roles within the same location or across the network.
• Regional or district management positions overseeing multiple stores.
• Specialized tracks in merchandising, supply chain, or corporate operations.
• Leadership development programs, mentorship, and cross‑functional training.

We also provide access to online learning platforms, workshops, and tuition reimbursement for courses aligned with your career goals.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Respect, Innovation, and Community. You’ll find:

• A collaborative, inclusive workplace where every voice is heard.
• Regular team huddles, recognition events, and open‑door leadership communication.
• Employee resource groups that celebrate diversity and foster belonging.
• Community outreach initiatives, volunteer opportunities, and sustainability projects.

Compensation, Perks, and Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive hourly rate that reflects the value of your contributions. In addition, you’ll enjoy a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (HSA, FSA) and wellness programs.
• Paid time off, holidays, and sick leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Employee assistance program (EAP) and mental health resources.
• Childcare support, pet insurance, and legal assistance discounts.
• Referral bonuses for bringing talented friends into the brighthush family.
• Auto and home insurance discounts through our partner credit union.
• Scholarship and adoption assistance programs for employees and their families.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate customer experiences and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, teamwork, and customer delight.

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Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Final Thoughts

As a Part‑Time Customer Experience Coordinator at brighthush, you’ll play a pivotal role in shaping the daily experience of thousands of shoppers while building a foundation for a rewarding career in retail leadership. If you’re passionate about people, driven by results, and eager to thrive in a dynamic, supportive environment, we encourage you to apply today. Join brighthush and help us continue to set the standard for customer excellence worldwide.