Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending a passion for fashion with a commitment to sustainability and community. As a Fortune 100 leader in the global retail landscape, brighthush operates a diverse portfolio of stores—including flagship locations, specialty boutiques, and high‑traffic distribution centers—across the United States and beyond. Our mission is simple: deliver exceptional value to our customers while empowering our associates to grow, innovate, and thrive in a culture that celebrates diversity, collaboration, and continuous learning.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace where every day offers fresh challenges, meaningful impact, and the chance to shape the future of retail. We invest in our people through comprehensive training, mentorship programs, and a clear career ladder that rewards performance and initiative. Whether you’re a seasoned professional or just starting your retail journey, brighthush provides the tools, resources, and support you need to succeed.

Key Responsibilities

As a Part‑Time Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will center on creating memorable shopping experiences, fostering loyalty, and leading a high‑performing team of associates. Below is a detailed breakdown of your day‑to‑day duties:

• Customer Service Excellence: Deliver prompt, courteous, and personalized service to every guest, ensuring a seamless shopping journey from entry to checkout.
• Team Leadership: Supervise a group of front‑end associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain service standards.
• Training & Development: Design and conduct onboarding sessions for new hires, and deliver ongoing training on merchandising, POS operations, and loyalty program promotion.
• Operational Oversight: Monitor store layout, product placement, and visual merchandising to uphold brighthush’s brand guidelines and maximize sales opportunities.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes that reinforce brand loyalty.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, ensuring a secure environment for both associates and customers.
• Performance Metrics: Track key performance indicators such as sales per register, customer satisfaction scores, and shrinkage rates, and report findings to senior management.
• Collaboration: Partner with store managers and corporate teams to align training initiatives, promotional strategies, and operational improvements.
• Continuous Improvement: Identify process gaps, propose solutions, and champion initiatives that enhance efficiency, reduce waste, and elevate the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display principles.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
• Adaptability to changing priorities, including nights, weekends, and holiday shifts.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Basic proficiency with point‑of‑sale (POS) systems and inventory management tools.

Preferred Qualifications

• Experience with loyalty program management and customer retention strategies.
• Background in data analysis or performance reporting.
• Knowledge of safety and compliance regulations relevant to retail operations.
• Fluency in additional languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable interactions and turning first‑time shoppers into repeat advocates.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and model exemplary behavior.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions under pressure.
• Collaboration: Comfortable working cross‑functionally with merchandising, marketing, and operations teams.
• Time Management: Efficiently balances multiple tasks, from customer service to administrative duties.
• Adaptability: Thrives in a dynamic environment with evolving priorities and seasonal demands.

Career Growth & Learning Opportunities

At brighthush, we believe that career advancement is a partnership between the employee and the organization. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate strategy through cross‑training initiatives.
• Earn certifications in retail management, customer service excellence, and leadership development.
• Progress to higher roles such as Store Manager, District Manager, or Regional Operations Lead.
• Participate in leadership workshops, mentorship programs, and industry conferences.
• Leverage brighthush’s internal job board to explore opportunities across the company’s global footprint.

Work Environment & Culture

brighthush’s culture is built on the pillars of inclusion, innovation, and integrity. Our associates enjoy:

• A collaborative team atmosphere where ideas are valued and feedback is constructive.
• Flexible scheduling options that accommodate part‑time commitments and personal responsibilities.
• Access to a vibrant community of retail professionals who share best practices and celebrate successes.
• Recognition programs that reward outstanding performance, creativity, and teamwork.
• Opportunities to contribute to sustainability initiatives, community outreach, and charitable events.

Compensation, Perks, and Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive hourly rate that reflects the value of your expertise and dedication. In addition to base pay, you will receive:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time and eligible part‑time staff.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Professional development budget for courses, certifications, and conferences.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to a credit union and financial wellness resources.
• Opportunities for tuition reimbursement and scholarship programs.

How to Apply

If you’re ready to elevate your retail career, bring your passion for customer service, and lead a dynamic team, we invite you to apply for the Part‑Time Customer Experience Coordinator position at brighthush. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to discovering how your unique talents can help us continue to delight customers and drive success across our stores.

brighthush is an Equal Opportunity Employer

brighthush embraces diversity and is committed to creating an inclusive workplace for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities. All applicants, including those with arrest or conviction records, will be considered for employment.

Ready to join a forward‑thinking, customer‑centric team? Click the link below to apply and start your journey with brighthush today.