Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop by blending timeless style with unbeatable value. As a leading off‑price retailer, brighthush offers a vibrant, fast‑paced environment where creativity, customer focus, and teamwork converge to create unforgettable shopping moments. Our stores are more than just retail spaces; they’re community hubs where shoppers discover fresh finds, connect with knowledgeable associates, and leave with a smile.

We’re looking for a passionate, customer‑centric leader to join our front‑end team as a Retail Customer Experience Coordinator. In this role, you’ll be the heartbeat of the store’s customer experience, guiding associates, championing loyalty programs, and ensuring every guest feels valued from the moment they step through the door.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will:

• Lead by Example: Demonstrate exceptional customer service, engage with shoppers, and model the brand’s values of honesty, integrity, and professionalism.
• Manage Front‑End Operations: Assign registers, coordinate breaks, and ensure POS coverage aligns with store traffic patterns.
• Coach and Mentor Associates: Deliver ongoing training on front‑end principles, personalized service, and loyalty program promotion.
• Drive Customer Satisfaction: Resolve customer concerns swiftly, turning potential issues into positive experiences.
• Maintain Store Standards: Oversee cleanliness, organization, and visual merchandising to create an inviting environment.
• Collaborate with Management: Partner on associate training needs, performance reviews, and store goals.
• Promote Loyalty Programs: Encourage sign‑ups, explain benefits, and track program metrics to boost customer retention.
• Support Shrink Reduction: Participate in loss prevention initiatives and maintain awareness of security protocols.
• Ensure Compliance: Adhere to labor laws, company policies, and safety regulations.
• Communicate Effectively: Provide clear updates to management and associates, setting priorities and celebrating achievements.
• Adapt to Change: Respond to unexpected situations—such as sudden traffic surges or system outages—with calm, decisive action.
• Other Duties: Perform additional tasks as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Demonstrated flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience training and developing associates, fostering a culture of continuous improvement.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Knowledge of labor regulations and safety compliance.
• Background in loss prevention or shrink reduction initiatives.
• Strong analytical skills to interpret sales data and customer feedback.
• Prior exposure to a multi‑store or regional retail operation.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences.
• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick decision‑making under pressure.
• Communication: Clear, concise, and engaging verbal and written skills.
• Adaptability: Thrives in dynamic, evolving retail environments.
• Tech Savvy: Comfortable using POS, inventory, and customer‑relationship tools.
• Integrity: Upholds confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional training in merchandising, inventory control, and visual design.
• Mentorship from senior leaders who share their expertise and career insights.
• Regular performance reviews with clear pathways for advancement.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and continuous learning. Our stores are vibrant, energetic spaces where associates feel empowered to bring their authentic selves to work. We celebrate diversity, encourage open dialogue, and reward innovation. Whether you’re a seasoned professional or just starting your retail journey, you’ll find a supportive network that values your growth and well‑being.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑ and long‑term disability coverage.
• Life insurance and employee assistance programs.
• Flexible spending accounts (HSA, FSA) for healthcare and dependent care.
• Auto and home insurance discounts.
• Employee referral bonuses.
• Professional development stipends and tuition assistance.
• Wellness initiatives, such as fitness subsidies and wellness challenges.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Dynamic, fast‑paced work that keeps you engaged.
• Opportunities to make a tangible impact on customer satisfaction and store performance.
• A culture that values your voice, encourages innovation, and rewards excellence.
• Clear career progression paths and ongoing learning resources.
• A supportive, inclusive environment where every team member is respected.

Ready to Make a Difference?

If you’re a customer‑obsessed leader who thrives in a collaborative, high‑energy retail setting, we want to hear from you. Bring your passion for service, your drive to mentor others, and your commitment to excellence to brighthush, and help us create unforgettable shopping experiences for every guest.

Apply today and take the first step toward a rewarding career where your talents are recognized, your growth is accelerated, and your impact is felt across the entire brighthush community.