Seasoned Customer Service Travel Agent – Expert in Vacation Planning, Booking, and Client Relationship Management

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than a destination—it’s a story, a memory, and a catalyst for personal growth. With a global network of partners, cutting‑edge technology, and a passion for personalized service, we empower travelers to create unforgettable journeys that resonate long after the last sunset. Whether you’re a seasoned globetrotter or planning your first adventure, brighthush is the trusted guide that turns travel dreams into reality.

Why This Role Is a Game‑Changer

As a Customer Service Travel Agent at brighthush, you’ll be the frontline ambassador of our brand, shaping every client’s experience from the first inquiry to the final return. Your expertise will help clients navigate complex itineraries, secure the best deals, and feel confident that every detail is handled with care. In return, you’ll enjoy a flexible, remote work environment, continuous learning opportunities, and a culture that celebrates curiosity, creativity, and collaboration.

Key Responsibilities

• Client Consultation & Planning: Conduct in‑depth discovery calls and email exchanges to understand each client’s travel goals, budget, and preferences. Craft customized itineraries that include flights, accommodations, tours, and unique experiences.
• Booking & Documentation Management: Use our proprietary booking platform to secure reservations, issue tickets, and manage travel documents such as visas, insurance, and itineraries. Ensure all bookings are accurate, timely, and compliant with industry regulations.
• Communication Excellence: Serve as the primary point of contact across phone, email, and social media. Provide clear, friendly, and proactive updates, answering questions and resolving issues before they arise.
• Problem Solving & Issue Resolution: Handle cancellations, changes, and unexpected disruptions with professionalism and empathy. Coordinate with vendors, airlines, and hotels to secure the best solutions for clients.
• Relationship Building: Foster long‑term relationships by staying in touch, offering travel tips, and celebrating milestones such as anniversaries or birthdays with personalized offers.
• Market Intelligence: Stay current on destination trends, pricing fluctuations, and new travel products. Share insights with the team to enhance our service offerings and improve client satisfaction.
• Sales & Upselling: Identify opportunities to upsell premium services, such as travel insurance, lounge access, or exclusive experiences, while maintaining a consultative approach that prioritizes client needs.
• Data Accuracy & Reporting: Maintain meticulous records in our CRM, ensuring all client interactions, bookings, and follow‑ups are logged accurately. Generate weekly reports on booking volume, client satisfaction, and revenue metrics.
• Team Collaboration: Participate in regular team huddles, training sessions, and knowledge‑sharing workshops. Mentor new hires and contribute to continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years’ experience in travel, hospitality, or customer service roles.
• Proven ability to manage multiple client accounts simultaneously while maintaining meticulous attention to detail.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Comfortable using travel booking systems (e.g., Amadeus, Sabre, Travelport) and CRM platforms.
• Demonstrated problem‑solving skills and a calm, solution‑oriented mindset.
• Self‑motivated, organized, and capable of working independently in a remote setting.
• Passion for travel and a genuine desire to help others create meaningful experiences.

Preferred Qualifications

• Experience with cruise, resort, or tour booking.
• Knowledge of international travel regulations, visa requirements, and health advisories.
• Sales experience with a track record of meeting or exceeding targets.
• Familiarity with social media platforms for client engagement.
• Certification from a recognized travel industry body (e.g., IATA, ASTA).

Core Skills & Competencies

• Customer‑Centric Mindset: Prioritizes client satisfaction and anticipates needs before they arise.
• Analytical Thinking: Evaluates complex itineraries, pricing structures, and vendor options to recommend optimal solutions.
• Adaptability: Thrives in a fast‑paced environment where priorities shift quickly.
• Team Player: Collaborates across departments—sales, operations, marketing—to deliver seamless service.
• Tech Savvy: Comfortable learning new software, tools, and platforms on the fly.
• Time Management: Balances high-volume client interactions with administrative tasks efficiently.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. Whether you’re looking to deepen your expertise in niche travel markets, pursue advanced certifications, or transition into leadership roles, we provide the resources and mentorship to help you succeed.

• Structured onboarding program with hands‑on training and shadowing.
• Monthly webinars featuring industry experts on emerging trends, technology, and best practices.
• Access to a curated library of courses on travel planning, customer service, and sales techniques.
• Clear career ladder: Customer Service Agent → Senior Agent → Team Lead → Operations Manager → Director of Client Experience.
• Annual performance reviews with personalized development plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and innovation. Our remote‑first culture means you can work from anywhere while staying connected through collaborative tools, virtual coffee breaks, and weekly team syncs. We celebrate diversity, encourage creative problem‑solving, and reward initiative.

• Fully remote work with flexible hours to accommodate different time zones.
• Virtual team events, including trivia nights, wellness challenges, and travel inspiration sessions.
• Open‑door policy: Your voice matters, and we actively seek feedback to improve processes.
• Commitment to sustainability: We partner with eco‑friendly vendors and promote responsible travel practices.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package designed to support your well‑being.

• Health, dental, and vision insurance (including telehealth services).
• Paid time off, sick leave, and flexible vacation policy.
• Retirement savings plan with company match.
• Travel stipend and discounted rates on flights, hotels, and tours.
• Employee assistance program and mental health resources.
• Annual company retreat and team‑building activities.

Ready to Join the brighthush Adventure?

If you’re passionate about travel, dedicated to exceptional customer service, and eager to grow in a dynamic, remote environment, we want to hear from you. Bring your expertise, curiosity, and enthusiasm to brighthush, and help us create unforgettable journeys for travelers around the world.

Click the link below to apply and start your journey with brighthush today!