Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the retail experience by blending innovation, community, and a relentless focus on customer delight. As a leading off‑price retailer, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices while fostering a culture of inclusivity, growth, and purpose. Our stores are more than shopping destinations—they’re hubs where customers feel valued, employees thrive, and every interaction leaves a lasting impression.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant ecosystem that celebrates diversity, encourages collaboration, and rewards excellence. Whether you’re working in one of our four global Home Offices, Distribution Centers, or flagship Retail Locations, you’ll find:

• Opportunities to learn from seasoned leaders and industry experts.
• A supportive environment that nurtures personal and professional growth.
• Access to cutting‑edge tools and training programs that keep you ahead of retail trends.
• A chance to make a tangible impact on customer satisfaction and store performance.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. Your mission is to create an unforgettable shopping experience for every customer, while leading a dedicated team of Associates to achieve operational excellence and loyalty program growth. You’ll blend people skills, retail expertise, and strategic thinking to drive both customer satisfaction and business results.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates, ensuring they deliver prompt, courteous, and personalized service.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Promote and upsell loyalty programs, credit options, and promotional offers to enhance customer engagement.
• Assign and manage register coverage, coordinate breaks, and respond to POS coverage needs in real time.
• Address customer concerns swiftly, turning potential issues into opportunities for delight.
• Collaborate with Store Management to align daily priorities with the store plan and long‑term objectives.
• Facilitate ongoing training and mentoring sessions focused on front‑end principles, product knowledge, and customer interaction techniques.
• Ensure compliance with all labor laws, company policies, and safety protocols.
• Support store shrink reduction initiatives and inventory accuracy programs.
• Participate in safety briefings, emergency drills, and store security protocols.
• Contribute to continuous improvement projects and share best practices across the team.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, high‑volume environment.
• Proficiency in POS systems, cash handling, and basic data entry.
• Demonstrated ability to train, motivate, and develop team members.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with loyalty program management and customer retention strategies.
• Background in loss prevention or inventory control initiatives.
• Knowledge of health and safety regulations relevant to retail operations.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior experience in a high‑traffic flagship store or a large retail environment.

Skills & Competencies

• Leadership: Ability to inspire and guide a team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building loyalty.
• Problem‑Solving: Quick thinker who can resolve issues on the spot.
• Data‑Driven Decision Making: Comfortable using metrics to inform actions and improvements.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Collaboration: Work effectively with cross‑functional teams and senior management.
• Tech Savvy: Comfortable with retail technology, POS systems, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater responsibilities. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your career goals with company objectives.
• Opportunities to lead special initiatives such as seasonal campaigns, community outreach, or sustainability projects.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our culture is defined by:

• Inclusive hiring practices that celebrate diversity in all its forms.
• A transparent communication style that keeps everyone informed and engaged.
• Employee recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, with flexible scheduling and supportive policies.
• Community involvement initiatives that allow employees to give back.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.50 to $14.00, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Employee assistance programs (EAP) and wellness resources.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Professional development allowances and tuition reimbursement.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and plan terms, and may be updated from time to time.

How to Apply

Ready to elevate your retail career and make a real difference? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to deliver outstanding customer experiences.

Apply to this Job

Closing Statement

At brighthush, we’re more than a retailer—we’re a community that thrives on innovation, inclusivity, and a shared commitment to excellence. As a Customer Experience Coordinator, you’ll be at the heart of that community, shaping how customers feel, shop, and return. If you’re ready to lead, inspire, and grow in a dynamic retail environment, we invite you to apply today and become part of our story.