Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion

About brighthush and the Off‑Price Retail Revolution

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that values diversity, innovation, and customer obsession, brighthush has become synonymous with exceptional shopping experiences. As a member of our team, you’ll join a company that thrives on collaboration, continuous learning, and a commitment to making a positive impact on both our customers and the communities we serve.

Why This Role Matters

As a Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You’ll guide a team of Associates to deliver prompt, courteous service, promote loyalty programs, and maintain a clean, organized store environment. Your leadership will directly influence customer satisfaction, repeat visits, and overall store performance. This role is ideal for someone who loves engaging with people, thrives in a fast‑paced retail setting, and is eager to grow into higher leadership positions.

Key Responsibilities

• Team Leadership & Coaching: Lead, mentor, and motivate a diverse group of Associates, ensuring they embody brighthush’s customer‑first philosophy.
• Customer Experience Excellence: Model outstanding service by engaging with shoppers, addressing concerns swiftly, and promoting loyalty programs.
• Front‑End Operations: Assign registers, manage POS coverage, coordinate breaks, and ensure seamless checkout flow.
• Store Plan Execution: Oversee daily tasks, prioritize activities, and maintain alignment with the store’s merchandising and operational plans.
• Training & Development: Partner with management to design and deliver training on front‑end principles, customer personalization, and loyalty program benefits.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure environment for staff and shoppers.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and collaborate with loss prevention teams to safeguard inventory.
• Feedback & Recognition: Provide constructive feedback, celebrate successes, and maintain open communication with both staff and leadership.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask and adapt to changing priorities in a dynamic environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to respond effectively to unexpected situations and shift directions as needed.
• Team player who collaborates seamlessly with peers and supervisors.
• Willingness to work flexible hours, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Background in safety compliance and loss prevention initiatives.
• Knowledge of labor laws and retail operational best practices.
• Prior experience in a fast‑paced, high‑volume retail environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing teams.
• Problem‑Solving: Quick thinking to resolve customer issues and operational challenges.
• Time Management: Efficiently balance multiple tasks while maintaining quality.
• Communication: Clear, concise, and empathetic communication with staff and customers.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Technical Proficiency: Comfortable using POS systems, inventory tools, and basic data reporting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress to Store Manager or District Manager roles through our structured leadership development programs.
• Participate in cross‑functional training sessions covering merchandising, visual design, and corporate strategy.
• Access mentorship from senior leaders who share their insights and career journeys.
• Earn certifications in retail operations, customer service excellence, and loss prevention.
• Take advantage of tuition reimbursement for courses related to business, management, or retail analytics.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and energetic workplace where every voice matters. Our core values—integrity, teamwork, and customer obsession—guide everything we do. You’ll enjoy:

• Open‑door leadership that encourages feedback and innovation.
• Regular team‑building events, community service projects, and employee recognition programs.
• A supportive environment that values work‑life balance, especially for those working nights and weekends.
• Access to employee resource groups that celebrate diversity and promote belonging.

Compensation, Perks, and Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your skills and contributions. In addition, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program for brighthush merchandise.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement.
• Short‑term and long‑term disability coverage.
• Life insurance and adoption assistance.
• Auto and home insurance discounts through our partner credit union.
• Scholarship program for employees’ children and partners.

How to Apply

Ready to elevate your career and make a tangible impact on customer experiences? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.