Dynamic Customer Experience Coordinator – Front‑Line Leadership & Retail Excellence

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio of iconic brands, we bring high‑quality merchandise at unbeatable prices to millions of customers worldwide. Our mission is simple: deliver exceptional value while creating memorable moments for shoppers. At brighthush, we celebrate diversity, champion innovation, and empower every team member to grow, learn, and thrive.

Why brighthush?

When you join brighthush, you become part of a culture that values collaboration, integrity, and continuous improvement. Our stores are more than retail spaces; they are community hubs where people discover style, savings, and inspiration. We invest heavily in employee development, offering mentorship, leadership training, and career‑advancement pathways that keep our workforce dynamic and future‑ready.

Role Overview

The Customer Experience Coordinator is the heartbeat of our front‑line operations. You will lead a team of Associates, ensuring every customer interaction is seamless, friendly, and aligned with brighthush’s high standards. This role blends people management, operational excellence, and customer‑centric strategy to create a store environment that delights shoppers and drives loyalty.

Key Responsibilities

• Team Leadership & Coaching: Inspire, mentor, and develop a high‑performing team of front‑end Associates. Conduct regular coaching sessions, provide constructive feedback, and recognize achievements to foster a culture of excellence.
• Customer Experience Management: Model outstanding service by engaging with customers, resolving issues promptly, and ensuring every visit leaves a positive impression. Champion brighthush’s loyalty programs and promote them effectively.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure Associates adhere to store plans and operational priorities.
• Training & Development: Partner with Store Management to identify training needs, develop training plans, and deliver front‑end training sessions that reinforce brand standards and customer‑service best practices.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Maintain a clean, organized, and safe store environment that meets or exceeds all regulatory requirements.
• Performance Metrics: Track key performance indicators such as sales per register, customer satisfaction scores, and loyalty program enrollment. Use data to drive continuous improvement.
• Collaboration: Work closely with Merchandising, Loss Prevention, and Visual Merchandising teams to align store operations with broader business objectives.
• Problem Solving: Address customer concerns, resolve operational challenges, and adapt to changing priorities with agility and professionalism.
• Reporting: Provide accurate, timely updates to Store Management on team performance, customer feedback, and operational status.
• Other Duties: Perform additional tasks as assigned to support store success and operational excellence.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing directions and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Proficiency in POS systems and retail analytics tools.
• Prior experience in training and developing retail associates.
• Knowledge of labor laws and compliance standards.
• Strong problem‑solving skills and a proactive approach to operational challenges.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer Focus: Passion for delivering exceptional service and building lasting customer relationships.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Use data to identify trends, diagnose issues, and recommend improvements.
• Time Management: Prioritize tasks effectively and meet deadlines in a dynamic environment.
• Integrity: Uphold honesty, confidentiality, and ethical standards in all interactions.
• Adaptability: Thrive in a fast‑changing retail landscape and respond to new challenges with resilience.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher‑level roles such as Store Manager or Regional Manager.
• Mentorship from seasoned retail leaders who share insights and best practices.
• Cross‑functional training in merchandising, loss prevention, and visual merchandising to broaden your skill set.
• Opportunities to lead special projects, such as store redesigns or loyalty program launches.
• Continuous learning through e‑learning modules, workshops, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Respect, Collaboration, and Innovation. We celebrate individuality, encourage open dialogue, and reward creativity. Our stores are vibrant, inclusive spaces where every employee feels valued and empowered to contribute.

We offer a supportive work environment that includes:

• Open‑door leadership and transparent communication.
• Regular team‑building activities and community outreach initiatives.
• Flexible scheduling to accommodate personal commitments.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to store metrics.
• Comprehensive benefits package: health, dental, vision, life insurance, and disability coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee discount program across all brighthush brands.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including employee assistance programs and fitness subsidies.
• Additional perks such as childcare support, pet insurance, and travel discounts.

All benefits are subject to eligibility criteria and may be adjusted in accordance with applicable plans and regulations.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Submit your application through our online portal or click the link below to explore this exciting opportunity.

Apply to this position at brighthush

brighthush Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be at the forefront of delivering unforgettable shopping moments. Your leadership will shape the daily experience of thousands of customers and help drive the success of our brand. If you are passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we invite you to join our team. Together, we’ll create a brighter future for customers and colleagues alike.