Experienced Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to creating memorable shopping experiences that combine style, value, and sustainability. Our culture is built on diversity, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in employee development, technology, and community impact, ensuring that every team member has the tools and support to grow both personally and professionally.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with empowered people. As a Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, shaping the day‑to‑day interactions that keep shoppers coming back. This role offers a unique blend of leadership, mentorship, and hands‑on retail experience—all while working in a dynamic, fast‑paced environment that rewards initiative and creativity. Whether you’re a seasoned retail professional or a motivated newcomer, brighthush provides the training, resources, and career pathways to help you thrive.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of Associates at the front of store, ensuring prompt, courteous service and a welcoming atmosphere.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty and credit programs, driving repeat business and customer lifetime value.
• Model Outstanding Service: Lead by example—engage with customers, resolve issues swiftly, and maintain a clean, organized sales floor.
• Train & Mentor: Deliver onboarding and ongoing coaching for Associates on front‑end principles, customer personalization, and store policies.
• Manage POS & Staffing: Assign registers, support POS coverage, and coordinate breaks to ensure seamless operations.
• Address Customer Concerns: Resolve complaints promptly, turning challenges into opportunities for customer delight.
• Execute Store Plans: Ensure Associates execute tasks in line with the store plan, prioritizing activities as needed.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency and alignment.
• Feedback & Recognition: Offer constructive feedback and celebrate successes, building a culture of continuous improvement.
• Collaborate on Training Needs: Partner with management to identify skill gaps and develop targeted training programs.
• Ensure Compliance: Adhere to all labor laws, company policies, and safety procedures.
• Promote Safety & Shrink Reduction: Support initiatives that reduce shrinkage and maintain a safe environment for staff and shoppers.
• Other Duties: Perform additional tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask and adapt to changing priorities in a fast‑paced environment.
• Excellent communication and organizational skills, with keen attention to detail.
• Proactive problem‑solving mindset and the ability to respond appropriately to unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Experience in training and coaching others.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Prior experience with loyalty program promotion and POS systems.
• Knowledge of labor law compliance and safety standards.
• Strong analytical skills to support shrink reduction initiatives.
• Experience in a multi‑brand retail environment.
• Leadership training or certification.

Core Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Leadership & coaching ability, fostering growth in team members.
• Strong interpersonal skills, capable of building rapport with diverse customers and colleagues.
• Data‑driven decision making—using metrics to guide improvements.
• Adaptability and resilience in a dynamic retail setting.
• Tech proficiency: POS systems, inventory management, and customer relationship tools.
• Time management and prioritization skills.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Experience Coordinator, you’ll have the opportunity to:

• Progress to full‑time front‑end management or store leadership positions.
• Participate in cross‑functional projects, such as merchandising strategy or digital customer engagement initiatives.
• Access to brighthush’s comprehensive learning platform, featuring courses on retail analytics, leadership, and customer experience design.
• Mentorship from senior leaders who share insights and career guidance.
• Annual performance reviews that align personal goals with organizational objectives.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative atmosphere where every voice is heard. Our values—integrity, innovation, and community—are reflected in everyday interactions. You’ll enjoy:

• Open‑door leadership and transparent communication.
• Team‑building events, volunteer opportunities, and community outreach programs.
• A supportive environment that encourages work‑life balance.
• Recognition programs that celebrate achievements and milestones.
• Access to a network of professionals across multiple brands and functions.

Compensation, Perks & Benefits

Pay: $14.00 to $14.50 per hour (starting range). Actual pay is determined by experience, skills, and performance.

Benefits (subject to eligibility and plan terms)

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Smoking cessation resources.
• Bereavement support.
• 401(k) with brighthush contributions; match available for eligible employees.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership.
• Referral bonuses for successful hires.
• Medical, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship program for employees and their families.
• Adoption assistance.

All benefits are provided in accordance with the applicable plan or program and may change over time. For more information, contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

How to Apply

Ready to bring your passion for customer experience to a leading retail brand? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to delight shoppers worldwide.

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Location & Schedule

Address: 1061 Preston Rd, Store: brighthush Store 1492 Prosper, TX, USA Schedule: Part‑time, flexible hours including nights and weekends.

Experience Required

Minimum of 1 year and 6 months in retail, with at least 6 months in a supervisory or leadership role.