Dynamic Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we are redefining the off‑price retail experience by blending style, value, and community. With a global footprint that spans North America, Europe, and Asia, brighthush has become the go‑to destination for shoppers who crave high‑quality merchandise at unbeatable prices. Our success is built on a culture of innovation, inclusivity, and relentless customer focus. Every day, our teams across headquarters, distribution centers, and retail stores collaborate to deliver a seamless, personalized experience that keeps customers coming back.

Why Join brighthush?

As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, champion loyalty programs, and ensure every customer interaction reflects the brighthush promise of quality and service. In this role, you’ll:

• Shape the daily customer journey from the moment they step through the door.
• Mentor and develop high‑performing Associates who thrive in a fast‑paced environment.
• Drive sales, loyalty, and operational excellence while maintaining a safe, organized store.
• Collaborate with store leadership to align on merchandising, promotions, and store goals.

At brighthush, we believe in investing in our people. Whether you’re just starting your retail career or looking to elevate your leadership skills, brighthush offers a clear path for growth, continuous learning, and meaningful impact.

Key Responsibilities

• Customer Experience Leadership: Serve as the face of the store, greeting customers with a warm, authentic smile and ensuring every interaction is memorable.
• Team Management: Assign registers, coordinate breaks, and manage POS coverage to keep the front of the store running smoothly.
• Training & Development: Conduct onboarding, ongoing coaching, and performance reviews for Associates, focusing on front‑end principles, product knowledge, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight.
• Compliance & Safety: Enforce all labor laws, store policies, and safety protocols to protect both customers and staff.
• Performance Metrics: Track and report on sales, loyalty sign‑ups, and shrink reduction goals, collaborating with management to adjust strategies as needed.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the evolution of customer experience strategies.

Essential Qualifications

• Minimum of 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Ability to multitask in a fast‑paced environment and adapt quickly to changing priorities.
• Strong organizational skills and a proactive mindset.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in training or coaching retail associates.
• Knowledge of safety and compliance regulations in a retail setting.
• Demonstrated ability to analyze sales data and drive actionable insights.
• Previous experience in a high‑volume, off‑price retail environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Mentorship: Ability to inspire, coach, and develop a high‑performing team.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
• Data‑Driven Decision Making: Comfortable working with sales metrics, inventory data, and performance dashboards.
• Collaboration: Works effectively with cross‑functional teams, from merchandising to operations.
• Adaptability: Thrives in a dynamic environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that cover advanced retail management, strategic planning, and people leadership.
• Mentorship from senior leaders who have a track record of success across the organization.
• Cross‑departmental projects that expose you to merchandising, supply chain, and marketing initiatives.
• Opportunities to transition into store management, regional operations, or corporate roles.
• Continuous learning through workshops, e‑learning modules, and industry conferences.

Work Environment & Company Culture

brighthush is built on the principles of diversity, inclusion, and collaboration. Our culture encourages:

• Open communication and a transparent feedback loop.
• Recognition of individual and team achievements.
• Work‑life balance through flexible scheduling and supportive policies.
• A vibrant, energetic retail environment where creativity and initiative are rewarded.
• Community engagement initiatives that give back to the neighborhoods where we operate.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, including mental health resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Opportunities for scholarships, adoption assistance, and other unique benefits.

How to Apply

If you are ready to take the next step in your retail career and help shape the future of customer experience at brighthush, we encourage you to apply today. Bring your passion for service, your leadership acumen, and your drive to make a difference.

Join a team that values innovation, celebrates diversity, and rewards hard work. Become a part of brighthush’s story and help us continue to delight customers worldwide.