Seasoned Front‑Line Customer Experience Coordinator – Retail Operations & Loyalty Program Leadership

About brighthush

At brighthush, we are redefining the off‑price retail experience by combining unbeatable value with a customer‑centric culture that empowers every associate to thrive. With a portfolio of iconic brands that span apparel, home décor, and lifestyle products, brighthush has become the go‑to destination for shoppers seeking style, quality, and savings. Our stores are more than retail spaces; they are vibrant communities where diversity, collaboration, and continuous learning are not just buzzwords but everyday realities.

As a Fortune 100 leader in the global retail arena, brighthush is committed to fostering an inclusive environment where every team member can grow, innovate, and make a lasting impact. Whether you’re working in one of our bustling distribution centers, dynamic home offices, or flagship retail locations, you’ll find abundant opportunities to sharpen your skills, advance your career, and shape the future of retail.

Position Overview

We are seeking a highly motivated Front‑Line Customer Experience Coordinator to join our Nashville team. In this role, you will lead a dedicated group of associates at the front of the store, ensuring that every customer interaction is seamless, personalized, and memorable. You will champion our loyalty programs, uphold the highest standards of store presentation, and drive operational excellence through effective training, coaching, and performance management.

Key Responsibilities

• Customer Experience Leadership: Model outstanding customer service by engaging with shoppers, addressing concerns promptly, and fostering a welcoming atmosphere that encourages repeat visits.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Design and deliver training modules on front‑end principles, product knowledge, and loyalty program promotion; mentor associates to elevate their performance.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards and enhances the shopping experience.
• Operational Excellence: Monitor and enforce adherence to store plans, inventory processes, and safety protocols; prioritize tasks to meet daily objectives.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize achievements to motivate the team.
• Compliance & Policies: Ensure all labor laws, company policies, and procedures are followed; maintain confidentiality and promote a culture of honesty and integrity.
• Program Promotion: Actively promote brighthush loyalty programs, credit offerings, and special promotions to maximize customer engagement and sales.
• Loss Prevention & Safety: Participate in shrink reduction initiatives, conduct safety audits, and create a safe environment for both associates and customers.
• Communication & Collaboration: Serve as the primary liaison between front‑end associates and store management; communicate priorities, updates, and feedback effectively.
• Continuous Improvement: Identify opportunities for process enhancements, share best practices, and contribute to the overall success of the store.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse customers and team members.
• Proactive problem‑solving mindset and the capacity to adapt quickly to changing priorities.
• Team‑player attitude, capable of collaborating effectively with peers, supervisors, and cross‑functional partners.
• Flexibility to work a range of shifts, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic computer applications (e.g., Microsoft Office).

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty and retention.
• Background in loss prevention or safety compliance.
• Knowledge of brighthush loyalty program structure and benefits.
• Previous experience in training and coaching associates to achieve performance goals.
• Strong analytical skills to interpret sales data and drive actionable insights.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Leadership presence and the ability to inspire and motivate a team.
• Strong organizational and time‑management skills.
• Effective communication and interpersonal skills.
• Problem‑solving and decision‑making abilities.
• Adaptability and resilience in a dynamic retail environment.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, inventory management, and marketing.
• Mentorship from senior leaders who are dedicated to your success.
• Opportunities to lead special projects, such as store redesigns or promotional campaigns.
• Access to internal job boards and career pathing tools to explore new roles within the organization.

Work Environment & Company Culture

Our Nashville store is a vibrant hub where creativity, teamwork, and customer focus converge. brighthush values:

• Diversity & Inclusion: A culture that celebrates differences and promotes equal opportunity.
• Collaboration: Open communication channels and a supportive team environment.
• Innovation: Encouragement to bring fresh ideas that enhance the customer experience.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance incentives.
• Work‑Life Balance: Flexible scheduling, paid time off, and resources to support personal well‑being.

Compensation & Benefits

We offer a competitive starting pay range of $14.50 to $15.00 per hour, with potential for overtime and performance bonuses. In addition to your base salary, you will enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance (eligible after 90 days of employment).
• 401(k) retirement plan with company match (eligible after 90 days).
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on brighthush merchandise.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Life insurance and short‑/long‑term disability coverage.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to wellness programs, on‑site fitness classes, and health‑related incentives.
• Referral bonus program for bringing talented friends and family into the brighthush family.

All benefits are subject to the terms of the applicable plan or program and may change from time to time. For more detailed information, please contact your brighthush representative.

Location

Brighthush Store 0395 – 3135 Lebanon Pike, Nashville, TN 37207

Why Join brighthush?

When you become part of the brighthush team, you’re not just filling a role—you’re stepping into a culture that values innovation, celebrates diversity, and rewards hard work. You’ll have the chance to:

• Lead a passionate team that delivers world‑class customer service.
• Drive tangible results that directly influence store performance and customer loyalty.
• Grow your skill set through hands‑on experience and formal training.
• Make a real difference in the lives of shoppers and your colleagues.
• Advance your career within a global organization that offers limitless possibilities.

Ready to Apply?

If you are a dynamic, customer‑focused leader ready to take the next step in your retail career, we encourage you to apply today. Join brighthush and help us continue to deliver exceptional value and unforgettable experiences to our customers.