Dynamic Part‑Time Retail Customer Experience Coordinator – Drive Guest Satisfaction, Loyalty & Store Excellence at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that values diversity, collaboration, and continuous learning, brighthush empowers its associates to grow both personally and professionally. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find a supportive environment that celebrates innovation, integrity, and customer‑centricity.

Why Join brighthush?

At brighthush, every day offers a chance to make a real impact. As a Retail Customer Experience Coordinator, you’ll be the face of our brand, ensuring that every guest leaves with a smile. You’ll lead a team of enthusiastic associates, drive loyalty programs, and help shape the future of retail excellence. In return, we offer competitive pay, a comprehensive benefits package, and a clear path for career advancement.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the linchpin that connects our guests, associates, and store operations. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate outstanding service, and maintain a welcoming store environment.
• Team Management: Oversee a front‑of‑store team of associates, assign registers, coordinate breaks, and ensure adequate POS coverage.
• Training & Mentorship: Develop and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into positive experiences.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize effectively, and maintain a clean, organized space.
• Communication: Provide clear, timely updates to management and staff, fostering a culture of transparency and continuous improvement.
• Compliance & Safety: Uphold labor laws, company policies, and safety standards, ensuring a secure environment for both guests and associates.
• Program Promotion: Champion brighthush’s loyalty and credit programs, driving enrollment and usage.
• Loss Prevention: Support store shrink reduction initiatives and collaborate with loss prevention teams.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the overall success of the retail operation.

Essential Qualifications

We’re looking for a proactive, customer‑focused leader who can thrive in a fast‑paced retail environment. The ideal candidate will possess:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual floor standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven ability to train, coach, and motivate a diverse team of associates.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or customer retention strategies.
• Knowledge of loss prevention techniques and store security protocols.
• Prior experience in a fast‑moving retail environment with high customer traffic.
• Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.

Core Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Passion for delivering memorable guest experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Data‑Driven Decision Making: Use of sales data, customer feedback, and performance metrics to inform actions.
• Adaptability: Comfortable navigating shifting priorities and dynamic store environments.
• Collaboration: Strong teamwork with store managers, corporate partners, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Operations.
• On‑the‑job training modules covering merchandising, inventory management, and advanced customer engagement techniques.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to cross‑train in other departments, broadening your skill set and career options.
• Regular performance reviews that highlight growth areas and set clear advancement goals.

Work Environment & Company Culture

brighthush prides itself on a culture that is:

• Inclusive: We celebrate diversity and ensure every voice is heard.
• Collaborative: Teamwork is at the core of our success; we thrive when we work together.
• Innovative: We encourage creative problem‑solving and reward fresh ideas.
• Customer‑Focused: Every decision is guided by the goal of exceeding guest expectations.
• Growth‑Oriented: Continuous learning is embedded in our daily routines.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.50 to $15.00, the full compensation package includes:

• Competitive base pay that reflects your experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time and eligible part‑time staff.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance programs (EAP) for mental health and well‑being.
• Discounts on childcare, cell phone plans, pet care, and legal services.
• Access to a credit union and financial wellness resources.
• Opportunities for scholarships and continuing education support.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer experience can help us continue to set the standard in the off‑price retail industry.

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Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.