Dynamic Customer Experience Coordinator – Global Support & Order Management Specialist – Remote Opportunity at brighthush

About brighthush

At brighthush, we’re redefining the way people experience customer service. As a leading innovator in the medical device and healthcare solutions industry, we combine cutting‑edge technology with a passion for people. Our mission is simple: deliver world‑class support that empowers patients, clinicians, and partners worldwide. Whether you’re dialing in from a home office or collaborating with a global team, you’ll find a culture that values curiosity, collaboration, and continuous improvement.

Why Join brighthush?

• Impactful Work: Every call, email, and order you handle directly influences the success of surgeons, hospitals, and patients around the globe.
• Remote Flexibility: Work from anywhere while staying connected to a vibrant, distributed team.
• Growth & Development: Access to structured learning paths, mentorship programs, and cross‑functional projects.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging.
• Competitive Compensation & Benefits: A comprehensive package that supports your health, wealth, and well‑being.

Key Responsibilities

As a Customer Experience Coordinator at brighthush, you’ll be the frontline champion of our customers. Your day‑to‑day tasks will include:

• Processing new product orders, changes, and returns in strict adherence to brighthush policies.
• Handling complaint intake, clarifying issues, and ensuring timely, satisfactory resolution.
• Providing accurate, complete information to customers and internal partners via phone, email, and chat.
• Collaborating with sales, logistics, and technical support teams to meet and exceed service level agreements.
• Identifying customer needs and recommending appropriate solutions or referrals.
• Maintaining a positive, professional demeanor in every interaction, even under high‑pressure situations.
• Documenting all customer interactions in the CRM system with precision and attention to detail.
• Participating in continuous improvement initiatives to streamline processes and enhance customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Experience in a customer service or order‑processing role is a plus, but not required.
• Adaptability to new technologies and willingness to learn quickly.

Preferred Qualifications

• Prior experience in the medical device or healthcare industry.
• Knowledge of order‑to‑cash processes and compliance standards.
• Experience with data analysis tools or reporting dashboards.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a bonus.

Core Skills & Competencies

• Customer Advocacy: Passion for delivering exceptional service and turning challenges into opportunities.
• Attention to Detail: Precision in data entry, order processing, and documentation.
• Collaboration: Ability to work cross‑functionally with sales, logistics, and technical teams.
• Technical Proficiency: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Resilience: Maintaining composure and positivity during high‑volume periods.
• Continuous Improvement: Proactive in identifying process gaps and proposing solutions.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Experience Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training in sales, logistics, and technical support to broaden your skill set.
• Leadership development workshops for those aspiring to move into supervisory roles.
• Annual tuition reimbursement for courses related to customer service, project management, or healthcare technology.
• Participation in innovation hackathons and idea‑sharing forums to influence product and service enhancements.

Work Environment & Culture at brighthush

Our remote-first culture means you’ll enjoy flexibility without sacrificing connection. We foster:

• Weekly virtual team huddles to share wins and challenges.
• Monthly town‑hall meetings with senior leadership.
• Open‑door communication channels for feedback and ideas.
• Inclusive events celebrating cultural diversity and employee milestones.
• Well‑being initiatives such as virtual fitness classes, mindfulness sessions, and mental health resources.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, vision, and prescription coverage for you and your dependents.
• Short‑ and long‑term disability insurance, plus life insurance fully paid by brighthush.
• 401(k) retirement plan with company match up to 7% of your contributions.
• Employee Stock Purchase Plan (ESPP) allowing discounted stock purchases.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work hours and remote work stipend.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your customer‑service expertise to a company that values innovation and impact? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Veterans and individuals with disabilities are encouraged to apply. For more information on our commitment to diversity and inclusion, please visit our .