Customer Experience Specialist Intern – Los Angeles, CA – Drive Impactful Campaigns with brighthush’s AgTech Innovation

About brighthush

brighthush is a trailblazing AgTech leader dedicated to transforming the way the world feeds itself. With a global footprint that spans research labs, field trials, and digital platforms, we empower farmers with precision breeding, cutting‑edge biotechnology, and data‑driven insights that unlock higher yields, lower inputs, and sustainable practices. Our mission is simple yet ambitious: to create a resilient, food‑secure future while protecting the planet we all share. As part of this vision, we are building a culture of curiosity, collaboration, and continuous learning—an environment where every team member can grow, innovate, and make a tangible impact.

Why Join brighthush?

At brighthush, we believe that the best ideas come from diverse minds working together. Our teams are cross‑functional, blending agronomy, data science, marketing, and operations to deliver solutions that matter. As an intern, you’ll be immersed in real‑world projects, mentored by industry experts, and given the autonomy to own initiatives that influence the customer experience across the Americas.

Position Overview

The Customer Experience Specialist Intern will serve as a pivotal operational partner to the Customer Experience (CES) team in Los Angeles, CA. Your role will focus on streamlining promotional workflows, coordinating campaign logistics, and ensuring seamless communication between internal stakeholders and external vendors. By mastering project coordination, budgeting, and process improvement, you’ll help brighthush deliver consistent, engaging experiences that delight farmers and partners alike.

Key Responsibilities

• Maintain and optimize the promotional‑item inventory system—tracking requests, orders, distribution, and delivery status.
• Design and update centralized trackers for inventory, cost, campaign activity, and delivery metrics using Excel, Google Sheets, or project‑management tools.
• Support budget management by creating purchase orders, reconciling invoices, and preparing monthly budget‑status reports.
• Coordinate with Commercial, Procurement, Finance, Marketing, and external vendors to ensure timely execution of promotional campaigns.
• Monitor order fulfillment from request to delivery, proactively identifying and escalating delays or discrepancies.
• Assist in planning and executing CES campaigns—developing timelines, coordinating materials, managing communications, and tracking basic performance indicators.
• Provide administrative support: schedule meetings, prepare agendas, capture minutes, and organize shared documentation.
• Document recurring workflows, identify bottlenecks, and recommend process improvements that reduce manual effort and enhance clarity.
• Adhere to brand standards, compliance guidelines, purchasing procedures, and vendor‑management protocols.
• Participate in occasional national travel to support events, trade shows, or field demonstrations.

Essential Qualifications

• Currently enrolled in a bachelor’s or master’s program in Marketing, Communications, Business, Design, or a related field.
• Exceptional organizational skills with a keen eye for detail and the ability to juggle multiple deadlines.
• Strong written and verbal communication skills; comfortable collaborating across diverse teams.
• Passion for customer experience, marketing campaigns, and operational excellence.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data‑analysis skills.
• Hands‑on experience with design platforms such as Canva and Adobe Creative Cloud (Illustrator, InDesign).
• Familiarity with major social media platforms and best practices for creating engaging digital content.
• Proactive, reliable, and solutions‑oriented mindset—ready to tackle challenges and propose improvements.

Preferred Qualifications

• Experience with project‑management tools (Asana, Trello, Monday.com) or CRM systems.
• Knowledge of supply‑chain or logistics processes related to promotional items.
• Background in data visualization or reporting (Tableau, Power BI).
• Previous internship or project experience in a fast‑paced, cross‑functional environment.

Skills & Competencies

• Project Coordination & Execution
• Budget Tracking & Financial Reconciliation
• Process Mapping & Continuous Improvement
• Stakeholder Management & Cross‑Functional Collaboration
• Digital Content Creation & Social Media Strategy
• Analytical Thinking & Problem Solving
• Adaptability & Resilience in a Dynamic Setting

Career Growth & Learning Opportunities

As part of brighthush’s Emerging Talent Program, you’ll gain:

• Hands‑on exposure to end‑to‑end campaign management, from ideation to post‑campaign analysis.
• Mentorship from senior CES leaders and cross‑departmental experts.
• Access to internal learning portals covering AgTech fundamentals, marketing analytics, and project management.
• Opportunities to present project findings to executive leadership, sharpening your communication and presentation skills.
• Potential for full‑time offers upon successful completion of the internship, based on performance and business needs.

Work Environment & Culture

brighthush thrives on a culture that celebrates belonging, curiosity, and collaboration. We encourage:

• Open dialogue and transparent decision‑making.
• Work‑life balance through flexible scheduling and remote options.
• Continuous feedback loops and professional development plans.
• Inclusive events that bring together employees from all backgrounds.
• Community outreach initiatives that connect our team with local farmers and sustainability projects.

Compensation & Benefits

Hourly rate: $20–$45, commensurate with experience and academic level. In addition to competitive wages, brighthush offers:

• Health, dental, and vision coverage for interns and their families.
• Paid time off and holiday schedule aligned with California state holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonus program.
• Access to brighthush’s wellness resources, including mental health support and fitness memberships.
• Opportunity to work on high‑impact projects that shape the future of agriculture.

How to Apply

Ready to make a difference in the world of agriculture? Submit your resume, cover letter, and a brief portfolio (if applicable) through the brighthush careers portal. Highlight how your academic background, project experience, and passion for customer experience align with the responsibilities outlined above.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Join us in shaping the future of food security and sustainable farming. We look forward to welcoming you to the brighthush family!