Remote Healthcare Customer Service & Sales Representative – Mental Health Services Outreach & Client Engagement Specialist

About brighthush

brighthush is a forward‑thinking mental health organization dedicated to making high‑quality therapy accessible to individuals and communities across the United States. With a mission rooted in compassion, innovation, and measurable impact, we are rapidly expanding our reach and building a team that shares our passion for improving lives. Whether you’re a seasoned sales professional or a driven customer‑service champion, at brighthush you’ll find a culture that values ownership, continuous learning, and the power of human connection.

Position Overview

We’re looking for a dynamic, results‑oriented Remote Healthcare Customer Service & Sales Representative to help us broaden access to mental health services nationwide. In this role, you’ll connect with individuals, families, and organizations, guide them toward the right care, and play a pivotal part in ensuring that therapy is available when it’s needed most. If you thrive in a target‑driven environment, enjoy meaningful conversations, and take pride in owning your results, this position offers both impact and growth.

What You’ll Get (Benefits)

• Fully remote, 100% work‑from‑home flexibility
• Monthly health stipend to support your well‑being
• Paid U.S. holidays and generous paid time off (PTO)
• Performance‑based bonus structure to reward your success
• Birthday leave to celebrate you
• Clear career progression within a fast‑scaling healthcare organization
• Access to ongoing training, mentorship, and professional development programs
• Inclusive, supportive culture that values diversity, equity, and inclusion

Key Responsibilities

• Connect with leads and clients via phone, email, and other communication channels to guide them through scheduling therapy sessions.
• Engage waitlisted clients and match them with the most suitable therapist based on their needs and preferences.
• Handle inbound inquiries while proactively following up on missed or potential opportunities.
• Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations.
• Accurately document client information and interactions in real time using internal systems.
• Collect and verify demographic, insurance, and referral information to support proper client placement.
• Use EHR systems to schedule appointments, maintain records, and update client data.
• Present and promote brighthush services to referral sources such as healthcare providers, clinics, and community organizations.
• Develop relationships with partners and referral networks to drive consistent business growth.
• Consistently meet and exceed individual and team sales targets.

What We’re Looking For

Core Skills & Strengths

• Strong communication skills in English (C1 level or above, written and spoken).
• Confidence in sales conversations, with the ability to influence and guide decisions.
• Highly organized and able to manage multiple tasks independently in a remote setup.
• Comfortable navigating ambiguity and adapting to evolving processes.
• Empathetic and able to support clients who may be in emotional or mental distress.
• Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms).
• Strong problem‑solving mindset with attention to detail.

Sales & Performance

• Proven track record in sales, with consistent achievement or overachievement of targets.
• Experience in lead generation, prospecting, and outbound outreach (including cold calling).
• Self‑motivated, resilient, and able to maintain momentum in a fast‑paced environment.

Qualifications

• At least 2 years of sales experience, preferably in U.S. healthcare or mental health services.
• Experience working remotely or in a BPO environment is a plus.
• Familiarity with U.S. insurance eligibility is an advantage (not required).

System Requirements

• Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM.
• Stable internet connection of 10 Mbps or higher.

Work Schedule

• Full‑time (40 hours per week).
• Monday to Friday.
• Pacific Time business hours (with 1‑hour lunch break).

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the impact you make. As you grow in this role, you’ll have the chance to:

• Advance to senior sales or client‑success leadership positions.
• Lead cross‑functional projects that shape the future of mental health delivery.
• Participate in industry conferences, webinars, and training sessions.
• Earn certifications in healthcare sales, customer experience, or mental health advocacy.
• Mentor new hires and contribute to a culture of continuous improvement.

Company Culture & Work Environment

brighthush is built on a foundation of empathy, accountability, and innovation. Our remote team enjoys:

• Flexible work hours that respect your personal life.
• Regular virtual team‑building events and wellness check‑ins.
• A transparent communication style that encourages open dialogue.
• Recognition programs that celebrate both individual and team achievements.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard.

Compensation & Perks

While specific salary ranges may vary based on experience, we offer a competitive base salary complemented by a performance‑based bonus structure. In addition to the benefits listed above, you’ll receive:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Professional development stipend.
• Access to mental health resources and employee assistance programs.

Why Join brighthush?

At brighthush, your work directly contributes to helping people access mental healthcare. You won’t just be closing deals—you’ll be guiding individuals toward support during pivotal moments in their lives. We’re a team that values ownership, initiative, and care. You’ll have the space to grow, the support to succeed, and the opportunity to make your work truly meaningful.

Ready to Make an Impact?

If you’re passionate about mental health, skilled in sales and customer service, and eager to work in a remote, supportive environment, we want to hear from you. Join brighthush and help us transform the way people access therapy across the United States.

Apply Today and become a vital part of a mission‑driven team that is changing lives one conversation at a time.