Dynamic Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio that spans flagship stores, specialty boutiques, and a robust e‑commerce platform, brighthush delivers high‑quality merchandise at unbeatable prices. Our mission is simple: to empower shoppers worldwide with confidence, convenience, and value. We do this by fostering a culture of innovation, inclusivity, and relentless customer focus. As a Fortune 100 leader, brighthush invests heavily in people, technology, and community engagement, ensuring that every team member can grow, learn, and thrive.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑paced environment where every day presents new challenges and opportunities. We celebrate diversity, encourage collaboration, and prioritize your professional development. Whether you’re working in one of our bustling distribution centers, a vibrant retail location, or a strategic corporate office, you’ll find a supportive community that values your ideas and rewards your contributions.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline champion of our brand’s promise. Your role will involve:

• Leading by Example: Engage with customers, demonstrate exceptional service, and model the brand’s values in every interaction.
• Team Leadership: Oversee a team of Associates at the front of the store, ensuring they provide prompt, courteous service and actively promote loyalty programs.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization, and effective use of POS systems.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into positive experiences.
• Performance Management: Set clear priorities, communicate expectations, and provide constructive feedback to drive continuous improvement.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and engagement.
• Loss Prevention: Support store shrink reduction initiatives and collaborate with security teams.
• Cross‑Functional Collaboration: Partner with store management to identify training needs and align operational goals.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the evolution of customer experience strategies.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a high‑energy, fast‑moving retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brand integrity, honesty, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in loss prevention or safety compliance.
• Knowledge of labor regulations and compliance best practices.
• Previous experience in training or coaching retail associates.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a team.
• Analytical Thinking: Use data and feedback to drive performance improvements.
• Problem‑Solving: Resolve issues quickly while maintaining composure.
• Time Management: Prioritize tasks and manage multiple responsibilities efficiently.
• Technology Savvy: Comfortable with POS, inventory, and customer‑relationship tools.
• Adaptability: Thrive in a dynamic, evolving retail landscape.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer a clear ladder of advancement from Associate to Store Manager, Regional Manager, and beyond. Our internal mobility program encourages cross‑departmental learning, and we provide access to leadership development workshops, mentorship programs, and industry conferences. Whether you aspire to refine your people‑management skills or deepen your operational expertise, brighthush is committed to supporting your professional journey.

Work Environment & Culture

Our stores are more than just retail spaces—they’re vibrant hubs of community and creativity. We celebrate individuality, encourage open dialogue, and reward innovation. Employees enjoy a flexible schedule, inclusive workplace policies, and a supportive network of peers and leaders. At brighthush, we believe that a positive, collaborative culture fuels both personal satisfaction and business success.

Compensation & Benefits

We offer a competitive hourly rate of $15.00 to $15.50 per hour, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount program on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Health and wellness initiatives, including smoking cessation support.
• Bereavement and family support benefits.
• 401(k) plan with associate contributions and potential match based on tenure.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• Medical, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short‑/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to the terms of the applicable plan or program and may change over time. For detailed information, please contact your brighthush representative.

Location & Schedule

Position: Customer Experience Coordinator Location: brighthush Store 1013, Jackson, MI Schedule: Flexible, including nights and weekends as required.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.

Apply to this job at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join brighthush Today!

Become part of a brand that values innovation, customer focus, and employee growth. As a Customer Experience Coordinator, you’ll play a pivotal role in shaping the shopping journey for thousands of customers each day. Bring your energy, leadership, and dedication to brighthush, and together we’ll set new standards for retail excellence.