Seasoned Front‑Line Customer Experience Coordinator – Retail Operations & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending style, savings, and exceptional service. With a global footprint that spans flagship stores, distribution centers, and a vibrant online presence, brighthush has become the go‑to destination for shoppers who value quality and affordability. Our mission is simple: deliver an unforgettable customer journey while empowering our people to grow, innovate, and thrive.

As a Fortune 100 leader in the retail sector, brighthush is committed to fostering a culture that celebrates diversity, encourages collaboration, and prioritizes continuous learning. Every day presents new opportunities to explore, create, and make a lasting impact—whether you’re working in one of our bustling retail locations, a high‑energy distribution hub, or a dynamic corporate office.

Join brighthush and become part of a family that values integrity, creativity, and the relentless pursuit of excellence. Together, we’ll shape the future of retail and create memorable experiences for millions of customers worldwide.

Your Role

As a Front‑Line Customer Experience Coordinator, you will be the heartbeat of our retail operations, ensuring that every customer interaction is seamless, welcoming, and driven by our core values of honesty, integrity, and service excellence. You’ll lead a dedicated team of Associates, champion our loyalty programs, and maintain a pristine, organized store environment that reflects the brighthush brand.

In this pivotal role, you’ll:

• Set the tone for customer service excellence by modeling courteous, attentive, and proactive engagement.
• Guide Associates through front‑end best practices, ensuring they deliver personalized experiences that drive loyalty and repeat visits.
• Coordinate POS coverage, assign registers, and manage break schedules to keep operations running smoothly.
• Address customer concerns swiftly, turning challenges into opportunities for delight.
• Collaborate with store leadership to align daily tasks with the broader store plan and strategic objectives.
• Champion safety, shrink reduction, and compliance with labor laws and company policies.

Key Responsibilities

• Customer Experience Leadership: Inspire and coach Associates to deliver outstanding service, embodying the brighthush commitment to honesty, integrity, and confidentiality.
• Team Management: Oversee front‑line Associates, assign registers, schedule breaks, and ensure adequate coverage during peak periods.
• Training & Development: Design and deliver training modules on customer engagement, loyalty program promotion, and POS proficiency.
• Issue Resolution: Act as the first point of contact for escalated customer concerns, resolving issues promptly while maintaining a positive store atmosphere.
• Operational Excellence: Monitor store cleanliness, merchandising standards, and compliance with safety protocols.
• Performance Metrics: Track key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction targets.
• Collaboration: Partner with store management to identify training needs, refine processes, and implement continuous improvement initiatives.
• Compliance & Safety: Ensure all Associates adhere to labor laws, company policies, and safety guidelines, fostering a secure environment for staff and shoppers alike.
• Additional Duties: Undertake any other responsibilities as assigned to support store success and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and visual presentation standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven teamwork mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and mentor others, fostering growth and development.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of labor regulations and compliance best practices.
• Track record of driving store performance metrics and achieving shrink reduction goals.
• Proficiency in data analysis tools to assess customer feedback and operational trends.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences that exceed expectations.
• Leadership Presence: Ability to motivate, coach, and inspire a diverse team of Associates.
• Problem‑Solving: Quick thinker who resolves issues efficiently while maintaining composure.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and performance metrics.
• Adaptability: Thrives in a fast‑paced retail environment with evolving priorities.
• Integrity & Confidentiality: Upholds the highest standards of honesty and discretion.
• Collaboration: Works seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You’ll have access to:

• Structured onboarding programs that immerse you in our brand values and operational excellence.
• Continuous training modules covering customer service, merchandising, leadership, and technology.
• Mentorship from senior leaders who share insights and guidance to accelerate your career trajectory.
• Clear advancement pathways—from Front‑Line Coordinator to Store Manager, and beyond into regional or corporate roles.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of retail operations.

Whether you aspire to lead a store, shape retail strategy, or innovate customer engagement, brighthush provides the resources, support, and culture to help you reach your goals.

Work Environment & Culture

Our stores are more than just retail spaces—they’re vibrant communities where teamwork, creativity, and customer delight converge. At brighthush, you’ll experience:

• A collaborative atmosphere that values every voice and encourages idea sharing.
• Inclusive practices that celebrate diversity and foster belonging.
• Opportunities to contribute to community outreach and sustainability initiatives.
• A focus on work‑life balance, with flexible scheduling and supportive policies.
• A culture of recognition, where achievements are celebrated and growth is rewarded.

Compensation & Benefits

We believe in rewarding excellence and supporting our team’s well‑being. While the starting hourly rate for this role ranges from $16.00 to $16.50, your actual compensation will reflect your experience, skills, and performance.

In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision coverage with options for HSA and FSA.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on merchandise and partner services.
• Professional development allowances and tuition reimbursement.
• Wellness programs, including EAP and mental health resources.
• Life and disability insurance options.
• Auto and home insurance discounts through partner providers.
• Additional perks such as childcare support, pet insurance, and legal assistance.

All benefits are subject to eligibility criteria and may be updated periodically. For detailed information, please consult the brighthush benefits portal or speak with a member of our HR team.

How to Apply

Ready to elevate your career and make a lasting impact at brighthush? Click the link below to submit your application and join a team that values innovation, service, and growth.

We look forward to discovering how your passion for customer experience and leadership can help shape the future of retail at brighthush.