Loss Prevention & Customer Service Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, known for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio of iconic brands, we empower shoppers to find value without compromising style. Our culture is built on innovation, integrity, and a relentless focus on customer delight. At brighthush, every team member plays a pivotal role in shaping memorable shopping experiences and safeguarding the assets that make our stores thrive.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic ecosystem where growth, learning, and impact converge. We champion diversity, encourage collaboration, and invest heavily in professional development. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a strategic corporate office, you’ll find endless opportunities to sharpen your skills, broaden your perspective, and accelerate your career trajectory.

Key Responsibilities

• Customer Engagement & Service Excellence: Deliver timely, courteous, and knowledgeable assistance to every guest, ensuring a seamless shopping journey.
• Deterrence & Security: Act as the first line of defense against theft by maintaining a visible, professional presence and engaging customers in a friendly yet vigilant manner.
• Checkout Oversight: Observe and enforce accurate checkout procedures, safeguarding against shrink and ensuring compliance with store policies.
• Collaboration with Loss Prevention & Management: Communicate shrink‑related concerns, coordinate activities, and support store initiatives aimed at reducing loss.
• Program Support: Participate in shrink reduction programs, safety training, and continuous improvement projects to foster a culture of honesty and integrity.
• Safety & Compliance: Promote a safe environment for guests and associates, adhering to all labor laws, company policies, and safety protocols.
• Commitment & Accountability: Follow through on assignments with minimal supervision, meeting or exceeding performance goals.
• Additional Duties: Perform any other responsibilities assigned by store management to support overall store success.

Essential Qualifications

• 0–2 years of retail or security experience (preferred but not mandatory).
• Excellent verbal and written communication skills.
• Strong judgment and the ability to respond calmly to unexpected situations.
• Proactive, self‑motivated, and able to work independently as well as part of a team.
• Flexible schedule, including evenings, weekends, and holidays, to meet business needs.
• Basic computer proficiency and familiarity with point‑of‑sale (POS) systems.
• High school diploma or equivalent; associate’s degree a plus.

Preferred Qualifications

• Prior experience in loss prevention, security, or a related field.
• Knowledge of retail shrink prevention strategies and best practices.
• Experience with customer service in a fast‑paced retail environment.
• Certification in retail security or loss prevention (e.g., Certified Retail Security Professional).

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate guest needs and provide solutions that enhance satisfaction.
• Observational Acumen: Keen eye for detail and the capacity to spot irregularities quickly.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining a positive demeanor.
• Team Collaboration: Works effectively with associates, managers, and loss prevention specialists.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Integrity & Confidentiality: Upholds the highest ethical standards and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe that talent deserves a clear path to advancement. As a Loss Prevention Customer Service Associate, you’ll have access to:

• On‑the‑job training modules covering retail operations, security protocols, and customer service excellence.
• Mentorship programs pairing you with seasoned loss prevention leaders.
• Cross‑functional rotations that expose you to merchandising, inventory management, and corporate strategy.
• Leadership development courses designed to prepare high‑potential employees for supervisory roles.
• Annual performance reviews that identify growth opportunities and align your career goals with business objectives.

Work Environment & Company Culture

brighthush’s culture is rooted in respect, collaboration, and a shared commitment to delivering value to our customers. You’ll find:

• A supportive, inclusive workplace that celebrates diversity and encourages open dialogue.
• Regular team‑building activities, community service projects, and recognition events.
• A flexible work environment that balances autonomy with teamwork.
• Access to state‑of‑the‑art facilities, modern technology, and a safe, well‑maintained store environment.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.75 to $17.10 per hour, commensurate with experience and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after a short waiting period).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance options.
• Flexible spending accounts (FSA) for healthcare and dependent care.
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonuses for successful hires.

Location

USA HomeGoods Store 0491 Collegeville, PA – 400 Front Street Suite 1

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your unique talents can contribute to our continued success.