Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining what it means to shop with confidence. As a leading off‑price retailer, we bring high‑quality fashion, home décor, and lifestyle products to customers worldwide—often at a fraction of the price. Our stores are more than just retail spaces; they’re vibrant hubs where style meets affordability, and where every customer interaction is an opportunity to create lasting loyalty.

With a global footprint that spans the United States, Canada, and beyond, brighthush is built on a foundation of diversity, collaboration, and continuous learning. We’re proud to be a Fortune 100 company that values every team member’s contribution, and we’re committed to fostering an inclusive culture where innovation thrives.

Why This Role Matters

As a Customer Experience Coordinator, you’ll be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, ensuring that every shopper walks out feeling valued, informed, and eager to return. Your influence extends beyond daily interactions—you’ll shape the store’s culture, drive loyalty program enrollment, and support our mission to deliver exceptional service at every touchpoint.

Key Responsibilities

• Team Leadership & Development – Mentor and coach front‑end Associates, fostering a culture of excellence, honesty, and integrity.
• Customer Engagement – Lead by example, greeting shoppers, answering questions, and personalizing the experience to increase satisfaction and loyalty program sign‑ups.
• Operational Oversight – Assign registers, manage POS coverage, coordinate breaks, and ensure smooth daily operations.
• Issue Resolution – Address customer concerns promptly, turning challenges into opportunities for positive outcomes.
• Store Presentation – Maintain a clean, organized, and visually appealing environment that reflects brighthush’s brand standards.
• Performance Management – Communicate priorities clearly, provide constructive feedback, and celebrate achievements.
• Compliance & Safety – Enforce labor laws, store policies, and safety protocols to protect both staff and customers.
• Program Promotion – Champion credit and loyalty programs, driving enrollment and usage.
• Loss Prevention & Shrink Reduction – Participate in initiatives that safeguard inventory and support profitability.
• Continuous Improvement – Collaborate with management to refine training, processes, and customer service strategies.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience with loyalty program management or customer retention initiatives.
• Background in loss prevention or inventory control.
• Prior training or coaching experience.
• Knowledge of labor regulations and compliance best practices.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Leadership & Mentoring – Inspire and develop Associates to reach their full potential.
• Customer-Centric Mindset – Anticipate needs and deliver personalized service.
• Analytical Thinking – Use data and feedback to drive continuous improvement.
• Problem Solving – Resolve issues swiftly while maintaining a positive atmosphere.
• Team Collaboration – Work seamlessly with peers, managers, and cross‑functional teams.
• Adaptability – Thrive in a dynamic retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑departmental training in merchandising, inventory, and e‑commerce.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or seasonal campaigns.
• Regular performance reviews that align your career goals with company objectives.

Work Environment & Company Culture

Our stores are more than just retail spaces—they’re community hubs where creativity, teamwork, and customer delight converge. At brighthush, you’ll experience:

• A collaborative culture that values diverse perspectives and encourages open dialogue.
• Inclusive hiring practices that celebrate differences and promote equal opportunity.
• Employee recognition programs that celebrate milestones, achievements, and teamwork.
• Access to a vibrant employee resource network that supports professional growth.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for you and your family.
• 401(k) retirement plan with company match after qualifying service.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) for mental health and well‑being.
• Flexible scheduling to accommodate personal commitments.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses for bringing top talent into the brighthush family.

Location & Logistics

Position: Customer Experience Coordinator Store: brighthush – Buena Park, CA Address: 5895 Lincoln Avenue, Buena Park, CA Hours: Flexible schedule, including nights, weekends, and holidays as needed.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Join brighthush Today

At brighthush, we’re not just selling products—we’re creating experiences that resonate with shoppers worldwide. As a Customer Experience Coordinator, you’ll be at the forefront of that mission, guiding a team, shaping customer journeys, and driving loyalty. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow your career with a Fortune 100 leader, we want to hear from you.

Apply now and become part of a culture that celebrates innovation, values diversity, and rewards excellence. Your journey to a rewarding and impactful career starts here.