Experienced Part-Time Customer Experience Coordinator – Retail Excellence & Loyalty Program Specialist at brighthush

About brighthush

Welcome to brighthush, the world’s leading off‑price retailer that transforms everyday shopping into an unforgettable experience. With a global footprint spanning more than 5,000 stores across North America, Europe, and Asia, brighthush is renowned for delivering high‑quality, brand‑name merchandise at unbeatable prices. Our mission is simple: to empower shoppers with style, value, and a sense of community. At brighthush, we believe that every customer interaction is an opportunity to create lasting relationships, and every team member plays a pivotal role in that journey.

Why Join brighthush?

At brighthush, we’re not just a company – we’re a family that thrives on diversity, collaboration, and continuous growth. Whether you’re working in one of our bustling distribution centers, a flagship retail location, or a vibrant home office, you’ll find a culture that celebrates innovation, rewards hard work, and supports your professional development. As a Fortune 100 organization, brighthush offers a stable, forward‑thinking environment where your ideas can shape the future of retail.

Position Overview

We’re seeking a dynamic Part‑Time Customer Experience Coordinator to lead our front‑of‑store team in delivering exceptional service, driving loyalty program enrollment, and maintaining a pristine shopping environment. This role is ideal for a motivated, customer‑centric individual who thrives in a fast‑paced retail setting and enjoys mentoring others.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of hospitality by engaging with shoppers, ensuring prompt, courteous service, and promoting our loyalty programs.
• Team Management: Oversee a team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor associates on front‑end principles, personalize customer interactions, and conduct ongoing coaching sessions.
• Operational Excellence: Maintain store cleanliness, organization, and visual merchandising standards in line with the store plan.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Communication: Provide clear, timely updates to management and staff, setting priorities and tracking progress.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for customers and associates.
• Performance Metrics: Support shrink reduction initiatives, monitor sales targets, and contribute to store performance goals.
• Continuous Improvement: Collaborate with management to refine training programs, enhance customer service strategies, and implement best practices.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of delivering outstanding customer service.
• At least 6 months of leadership or supervisory experience in a retail environment.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic cash handling procedures.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Knowledge of safety and compliance regulations in a retail setting.
• Previous exposure to performance metrics and shrink reduction initiatives.
• Demonstrated ability to coach and develop team members.

Core Competencies & Skills

• Customer‑First Mindset: Passion for creating memorable shopping experiences.
• Leadership & Influence: Ability to inspire and guide a diverse team.
• Problem‑Solving: Quick decision‑making under pressure.
• Attention to Detail: Maintaining high standards of store presentation.
• Technology Savvy: Comfortable using POS, inventory, and customer‑relationship tools.
• Collaboration: Working effectively with peers, managers, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your career path is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that can lead to full‑time store management roles.
• Access to brighthush’s internal training programs, including leadership development, merchandising, and customer service excellence.
• Mentorship from seasoned retail professionals who have advanced through the brighthush ranks.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond the front of the store.
• Recognition programs that reward high performance and innovation.

Work Environment & Company Culture

brighthush fosters a culture that values:

• Diversity & Inclusion: A welcoming environment where every voice is heard.
• Collaboration: Team‑first mentality that encourages knowledge sharing.
• Continuous Learning: Ongoing training and development to keep skills sharp.
• Employee Well‑Being: Programs that support mental, physical, and financial health.
• Open communication channels that empower employees to contribute ideas and feedback.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $16.92 to $17.42, the total rewards package at brighthush goes far beyond base pay:

• Employee Discounts: Exclusive savings on merchandise.
• Health & Wellness: Access to EAP, smoking cessation, and wellness resources.
• Financial Security: 401(k) with company contributions, credit union benefits, and financial planning tools.
• Insurance Options: Health, dental, vision, life, and disability coverage.
• Paid Time Off: Paid holidays, vacation, sick leave, and parental leave.
• Professional Development: Tuition reimbursement, scholarships, and training grants.
• Additional perks such as child care discounts, pet insurance, and auto/home insurance discounts.

Location & Schedule

Position based in Paramus, NJ (USA). Flexible scheduling is required, including nights, weekends, and holidays to meet store operational needs.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer satisfaction? Apply today and join the brighthush family where your passion for service meets endless growth opportunities.