Dynamic Customer Experience Coordinator – Retail Frontline Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a culture rooted in innovation, diversity, and relentless customer focus, brighthush empowers its people to grow, learn, and make a real impact every day. Whether you’re working in one of our bustling distribution centers, vibrant retail stores, or our dynamic corporate hubs, you’ll find a supportive environment that celebrates creativity, teamwork, and continuous improvement.

Why Join brighthush?

• Impactful Work: Shape the customer experience that keeps shoppers coming back.
• Career Momentum: Fast‑track your career with clear pathways from associate to store manager and beyond.
• Inclusive Culture: Thrive in a workplace that values every voice, promotes equity, and champions open communication.
• Competitive Compensation: Earn a solid hourly wage, performance bonuses, and a comprehensive benefits package.
• Learning & Development: Access on‑the‑job training, leadership programs, and mentorship opportunities.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is prompt, courteous, and memorable. Your role blends people leadership, operational excellence, and a passion for loyalty programs to drive both customer satisfaction and store performance.

Key Responsibilities

• Lead by example: greet customers, engage in meaningful conversations, and demonstrate the highest standards of service.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break coordination.
• Train, coach, and mentor Associates on personalized customer service, product knowledge, and loyalty program promotion.
• Maintain a clean, organized, and inviting store environment that reflects brighthush’s brand values.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Collaborate with store leadership to set priorities, communicate expectations, and provide progress updates.
• Ensure compliance with all labor laws, company policies, and safety procedures.
• Support shrink reduction initiatives and inventory accuracy programs.
• Promote credit and loyalty programs, driving enrollment and usage.
• Participate in continuous improvement projects and other duties as assigned.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency with POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on customer loyalty.
• Track record of coaching Associates to exceed performance metrics.
• Knowledge of safety standards and ability to enforce compliance.
• Demonstrated ability to drive sales through upselling and cross‑selling techniques.
• Experience with employee scheduling and labor cost management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service.
• Leadership: Inspiring and motivating a diverse team.
• Operational Excellence: Managing POS, inventory, and store flow efficiently.
• Communication: Clear, concise, and persuasive in both verbal and written forms.
• Problem‑Solving: Quick decision‑making to resolve customer and operational issues.
• Adaptability: Thriving in a dynamic retail environment.
• Data‑Driven: Using metrics to guide coaching and improvement.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll be positioned to:

• Advance to Assistant Store Manager or Store Manager roles within 12–18 months.
• Participate in our Leadership Academy, a structured program that blends classroom learning with on‑the‑job coaching.
• Earn certifications in retail operations, customer service excellence, and safety compliance.
• Take advantage of cross‑departmental projects, such as merchandising, inventory control, or e‑commerce integration.
• Access mentorship from senior leaders who share their insights and career journeys.

Work Environment & Culture

brighthush’s culture is built on four pillars:

• Diversity & Inclusion: We celebrate differences and foster an environment where every employee feels valued.
• Collaboration: Open communication channels and a team‑first mindset drive our success.
• Innovation: Continuous improvement is encouraged, and new ideas are welcomed.
• Employee Well‑Being: We prioritize mental, physical, and financial health through comprehensive programs.

Compensation & Benefits

Starting pay ranges from $16.00 to $16.50 per hour, with potential for performance bonuses and overtime.

Benefits include:

• Employee discount on all merchandise.
• Health, dental, and vision insurance (eligible after 90 days).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health support.
• Flexible scheduling options to accommodate personal commitments.
• Professional development stipend and tuition reimbursement.
• Access to wellness programs, including on‑site fitness classes and health coaching.

Location & Logistics

Address: 2821 King Avenue West, Billings, MT 59101 Store ID: brighthush Store 0656

Position is full‑time with a flexible schedule that includes evenings, weekends, and holidays.

How to Apply

Ready to elevate your career and make a difference in the lives of thousands of shoppers? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status.

Join Us and Transform the Shopping Experience

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable customer moments while building a rewarding career path. If you’re passionate about people, driven by results, and ready to lead with integrity, we want to hear from you. Apply today and become part of a team that values innovation, collaboration, and the joy of serving our community.