Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with exceptional service. With a global footprint that spans flagship stores, distribution centers, and e‑commerce platforms, brighthush has earned a reputation as a Fortune 100 leader in the retail sector. Our culture is built on diversity, collaboration, and a relentless focus on customer delight. Every day, our teams explore new ways to innovate, grow, and make a lasting impact on shoppers worldwide.

Why Join brighthush?

As a Customer Experience Coordinator, you’ll be at the heart of our mission to deliver world‑class service. This role offers:

• Opportunity to shape the front‑line experience for thousands of customers each week.
• Hands‑on leadership that drives performance, engagement, and loyalty.
• Clear career pathways from associate to senior management, with dedicated training and mentorship.
• A vibrant, inclusive workplace that celebrates creativity, teamwork, and continuous learning.
• Competitive compensation, comprehensive benefits, and a suite of employee perks designed to support your well‑being.

Key Responsibilities

As the Customer Experience Coordinator, you will:

• Lead by Example: Engage with every customer, embodying the brand’s commitment to service excellence.
• Manage Front‑End Associates: Assign registers, coordinate breaks, and ensure coverage aligns with peak demand.
• Coach & Mentor: Deliver ongoing training on customer interaction, merchandising, and loyalty program promotion.
• Resolve Issues: Address customer concerns swiftly, turning challenges into opportunities for delight.
• Maintain Store Standards: Oversee cleanliness, organization, and visual merchandising to create an inviting environment.
• Drive Loyalty Programs: Promote credit and loyalty initiatives, helping customers maximize value.
• Support Shrink Reduction: Participate in loss prevention efforts and collaborate with management on inventory accuracy.
• Ensure Compliance: Adhere to all labor laws, company policies, and safety protocols.
• Communicate Effectively: Provide clear updates to management and associates, setting priorities and celebrating achievements.
• Continuous Improvement: Identify process enhancements and share best practices with the broader team.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in loss prevention or inventory management.
• Knowledge of POS systems and basic data analysis.
• Demonstrated success in coaching and developing front‑line talent.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Leadership presence and the ability to inspire high performance.
• Strong problem‑solving skills and a proactive approach to challenges.
• Data‑driven decision making, using metrics to guide improvements.
• Resilience and emotional intelligence in a dynamic retail environment.
• Commitment to safety, compliance, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that cover people management, strategic planning, and operational excellence.
• Cross‑functional rotations in merchandising, supply chain, and e‑commerce to broaden your skill set.
• Mentorship from senior executives who share their insights and guide your career trajectory.
• Regular performance reviews with clear metrics and actionable feedback.
• Opportunities to lead special projects, such as store redesigns or digital integration initiatives.

Work Environment & Culture

brighthush thrives on a culture of inclusion, innovation, and accountability. Our teams are empowered to:

• Share ideas openly in a collaborative setting.
• Take ownership of their work and drive results.
• Celebrate successes together, fostering a sense of belonging.
• Balance professional growth with personal well‑being through flexible scheduling and wellness programs.

Compensation & Benefits

We offer a competitive hourly rate of $14.00 to $14.50, commensurate with experience and skill level. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phones, and childcare services.
• Legal and pet insurance options.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Recognition programs and performance bonuses.

Location

USA – brighthush Store 0582, El Paso, TX

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be the catalyst that turns everyday shoppers into loyal advocates. Your leadership will shape the front‑line culture, drive sales, and elevate the brand’s reputation for outstanding service. If you’re passionate about retail, thrive in a fast‑moving environment, and are ready to grow with a global industry leader, we want to hear from you. Apply today and start your journey with brighthush—where your impact is felt, your growth is accelerated, and your career is limitless.