Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Store Excellence at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending style, value, and community. With a global footprint that spans flagship stores, distribution centers, and vibrant retail locations, brighthush is a Fortune 100 leader that thrives on innovation, diversity, and a relentless focus on customer delight. Every day, our teams create memorable moments for shoppers, turning everyday visits into extraordinary discoveries.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a culture that celebrates curiosity, collaboration, and continuous growth. We empower our associates to take ownership, learn new skills, and advance their careers—whether that means leading a team, mastering merchandising, or shaping the next generation of retail leaders. As a Customer Experience Coordinator, you’ll be at the heart of this mission, ensuring that every customer interaction reflects the brighthush promise of quality, value, and genuine care.

Key Responsibilities

• Champion the Customer Journey: Create a welcoming, efficient, and engaging environment for every shopper, from the moment they step through the door to the moment they leave.
• Lead by Example: Model exceptional service standards, demonstrating how to greet, assist, and delight customers while maintaining a polished store appearance.
• Team Development: Mentor and coach front‑line associates on customer service best practices, loyalty program promotion, and POS proficiency.
• Operational Excellence: Assign registers, manage staffing schedules, coordinate breaks, and ensure seamless coverage during peak periods.
• Issue Resolution: Address customer concerns swiftly and professionally, turning challenges into opportunities for positive outcomes.
• Store Execution: Guide associates in executing visual merchandising plans, inventory management, and daily operational tasks with precision.
• Communication & Collaboration: Maintain clear, timely communication with store leadership and associates, providing updates on priorities, performance, and recognition.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, fostering a secure and compliant work environment.
• Program Promotion: Drive adoption of loyalty and credit programs, increasing customer retention and lifetime value.
• Loss Prevention & Shrink Management: Participate in initiatives that reduce shrinkage and protect store assets.
• Continuous Improvement: Identify process gaps, propose solutions, and collaborate with management to implement best practices.
• Additional Duties: Undertake any other responsibilities assigned by store leadership to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong grasp of merchandising fundamentals and the ability to translate them into actionable store plans.
• Exceptional communication skills—both verbal and written—paired with meticulous attention to detail.
• Proven ability to multitask in a fast‑paced environment, adapting quickly to shifting priorities.
• Demonstrated teamwork and collaboration, working effectively with peers, supervisors, and cross‑functional partners.
• Commitment to ongoing training and development, both for self and for associates.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in customer loyalty program promotion and sales analytics.
• Knowledge of loss prevention strategies and store safety protocols.
• Prior exposure to a multi‑brand retail environment, understanding how to tailor service across different store formats.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences that exceed shopper expectations.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and foster a culture of accountability.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics to drive decisions.
• Problem‑Solving: Quick to identify issues, develop solutions, and implement corrective actions.
• Adaptability: Thrives in a dynamic environment, adjusting to new initiatives, technologies, and market trends.
• Collaboration: Works seamlessly with cross‑functional teams—merchandising, loss prevention, marketing—to achieve shared goals.
• Time Management: Prioritizes tasks effectively, ensuring high‑quality service even during peak periods.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store manager or district roles.
• Access to brighthush’s comprehensive training programs, including e‑learning modules, in‑store workshops, and mentorship from senior leaders.
• Opportunities to cross‑train in merchandising, loss prevention, and e‑commerce operations.
• Participation in innovation labs where you can pilot new customer engagement tools and store technologies.
• Clear performance metrics that align with promotion criteria, ensuring your hard work translates into advancement.

Work Environment & Culture

brighthush is built on a foundation of respect, inclusion, and empowerment. Our culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Open Communication: Transparent dialogue between associates, managers, and executives.
• Employee Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and tangible rewards.
• Community Engagement: Volunteer initiatives, sustainability projects, and partnerships that give back to local neighborhoods.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal and family needs.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, your total compensation package extends far beyond base pay:

• Health & Wellness: Comprehensive medical, dental, and vision plans; wellness programs; and access to health‑related resources.
• Financial Security: 401(k) retirement plan with company match, stock‑option opportunities, and financial planning workshops.
• Insurance & Protection: Life, short‑term and long‑term disability coverage, and optional supplemental policies.
• Paid Time Off: Generous vacation, sick leave, and paid holidays, plus parental leave for new parents.
• Employee Discounts: Store discounts, partner discounts on childcare, cell phones, and pet care, as well as exclusive offers on travel and entertainment.
• Professional Development: Tuition assistance, leadership training, and access to industry conferences.
• Well‑Being Initiatives: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Community & Family: Adoption assistance, scholarship programs for employees’ children, and support for caregivers.

Location & Schedule

Join us at the brighthush Store located at 0835 Westlake Village, CA. This role requires a flexible schedule that includes evenings, weekends, and holidays to meet the needs of our shoppers.

How to Apply

Ready to elevate your career and make a lasting impact in retail? Click the link below to submit your application and become part of the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be the linchpin that connects our brand promise to every shopper’s experience. Your leadership will shape the store’s culture, drive sales, and inspire associates to deliver excellence. If you’re passionate about retail, eager to grow, and ready to make a difference, we invite you to apply today and join a team that values innovation, collaboration, and customer delight.