Dynamic Customer Experience Coordinator – Retail Leadership & Guest Relations Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores worldwide, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. As a Fortune 100 company, we invest heavily in our people, offering a dynamic work environment where every team member can thrive, learn, and make a real impact on the customer experience.

Position Overview

We are seeking a motivated, customer‑centric professional to join our retail team as a Customer Experience Coordinator. In this role, you will lead a front‑of‑store team of associates, ensuring that every guest receives prompt, courteous service while promoting loyalty programs and maintaining a clean, organized environment. You will be the face of brighthush, embodying our values of honesty, integrity, and excellence in service. This position offers a unique opportunity to develop leadership skills, influence store performance, and contribute to brighthush’s mission of delivering exceptional value to our customers.

Key Responsibilities

• Team Leadership & Coaching: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and train associates on customer engagement techniques, store policies, and loyalty program promotion.
• Customer Experience Management: Lead by example, greeting guests, addressing concerns, and resolving issues promptly. Foster a welcoming atmosphere that encourages repeat visits and builds brand loyalty.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized front‑end. Monitor and report on performance metrics such as sales, conversion rates, and customer satisfaction scores.
• Program Promotion: Actively promote brighthush’s credit and loyalty programs, educating guests on benefits and encouraging enrollment. Track program participation and report on growth opportunities.
• Compliance & Safety: Enforce all labor laws, company policies, and safety procedures. Maintain a safe environment for both guests and associates, and support shrink reduction initiatives.
• Communication & Collaboration: Provide accurate, timely updates to store management and associates. Facilitate open communication channels to address priorities, challenges, and opportunities for improvement.
• Continuous Improvement: Partner with management to identify training needs, develop action plans, and implement best practices that enhance customer experience and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation standards.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities in a fast‑paced environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Proficiency in POS systems and basic data entry; experience with loyalty program platforms is a plus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a proven track record of meeting or exceeding sales and customer satisfaction targets.
• Background in training and developing retail associates, with a focus on coaching for performance improvement.
• Knowledge of safety and compliance regulations relevant to retail operations.
• Proficiency in multiple languages, enhancing communication with a diverse customer base.
• Previous exposure to brighthush’s loyalty program or similar customer retention initiatives.

Skills & Competencies

• Leadership & Influence: Ability to inspire and motivate a team, fostering a culture of accountability and continuous improvement.
• Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem‑Solving: Quick to assess situations, develop solutions, and implement corrective actions.
• Collaboration: Works effectively with peers, supervisors, and cross‑functional teams to achieve store objectives.
• Adaptability: Thrives in a dynamic environment, responding positively to change and unexpected challenges.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will gain exposure to all facets of retail operations, from merchandising and inventory management to sales analytics and customer loyalty programs. Our structured development pathways allow you to progress to roles such as Store Manager, District Manager, or even corporate positions in merchandising, marketing, or operations. We offer:

• On‑the‑job training with seasoned leaders.
• Access to brighthush’s e‑learning platform covering leadership, customer service, and retail best practices.
• Mentorship programs pairing you with senior executives.
• Opportunities to attend industry conferences and workshops.
• Clear performance metrics that align with advancement criteria.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative atmosphere where every voice is heard. Our stores are designed to be vibrant, welcoming spaces that reflect our commitment to quality and value. We celebrate diversity, encourage open dialogue, and support initiatives that promote work‑life balance. Employees enjoy:

• Team‑building events and community outreach projects.
• Recognition programs that celebrate achievements and milestones.
• Flexible scheduling options to accommodate personal commitments.
• A supportive leadership team that values feedback and continuous improvement.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, actual compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and partner services.
• Professional development allowances and tuition reimbursement.
• Wellness programs, including Employee Assistance Programs (EAP) and wellness incentives.
• Short‑ and long‑term disability coverage.
• Life insurance and adoption assistance.
• Additional perks such as pet insurance, legal services, and credit union benefits.

All benefits are subject to eligibility criteria and may vary by location and employment status.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity. We look forward to exploring how your skills and passion can contribute to our continued success.

Join the brighthush Family

At brighthush, we celebrate individuality, champion growth, and create a workplace where every team member can thrive. Whether you’re a seasoned retail professional or a recent graduate eager to start a rewarding career, you’ll find a supportive environment that values your contributions and invests in your future. Take the next step in your career—apply now and become part of a company that’s redefining retail excellence.