Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the off‑price retail experience for millions of shoppers worldwide. As a Fortune 100 company, brighthush blends the excitement of discovery with the confidence of value, offering a curated selection of apparel, home décor, and accessories at unbeatable prices. Our global footprint spans flagship stores, vibrant distribution centers, and a robust e‑commerce platform, all powered by a culture that celebrates diversity, collaboration, and continuous learning.

When you join brighthush, you become part of a community that thrives on curiosity, innovation, and a shared commitment to delivering exceptional customer experiences. Whether you’re stepping into one of our bustling retail locations, supporting our supply chain operations, or driving digital initiatives, you’ll find endless opportunities to grow, learn, and make a lasting impact.

Why This Role Matters

The Retail Customer Experience Coordinator is the linchpin between our front‑end associates and the shoppers who walk through our doors. You’ll lead by example, ensuring that every customer interaction is memorable, every associate is empowered, and every store operates at peak efficiency. In this role, you’ll shape the daily rhythm of the store, champion loyalty programs, and cultivate a culture of service excellence that drives repeat business and brand advocacy.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, engaging environment that reflects brighthush’s brand values. Set the tone for every customer interaction and ensure associates embody the same enthusiasm.
• Promote honesty and integrity across all customer touchpoints, safeguarding confidentiality and fostering trust.
• Design and deliver training programs for front‑end associates, focusing on personalized service, product knowledge, and loyalty program enrollment.
• Manage register assignments, POS coverage, and break schedules to maintain smooth operations and minimal wait times.
• Address customer concerns swiftly, turning potential issues into opportunities for delight and loyalty.
• Ensure associates execute store plan activities—visual merchandising, inventory management, and promotional displays—according to brand standards.
• Communicate priorities and updates clearly to both management and associates, fostering transparency and alignment.
• Provide constructive feedback and recognition, encouraging a culture of continuous improvement.
• Collaborate with store management to identify training needs, refine processes, and enhance associate effectiveness.
• Enforce compliance with labor laws, company policies, and safety protocols, maintaining a secure environment for staff and shoppers alike.
• Drive participation in shrink reduction initiatives, ensuring inventory integrity and profitability.
• Champion safety awareness, proactively identifying hazards and promoting best practices.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Proven ability to train and mentor front‑end associates, fostering skill development and confidence.
• Strong grasp of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to dynamic work environments, including nights, weekends, and holiday shifts.
• Team‑player mentality, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Commitment to upholding brighthush’s core values of integrity, customer focus, and continuous improvement.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion, ideally within a retail setting.
• Knowledge of POS systems and cash handling procedures.
• Background in safety compliance and shrink reduction initiatives.
• Prior exposure to a Fortune 100 retail environment or large‑scale operations.
• Demonstrated success in driving customer satisfaction metrics and repeat business.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning first‑time shoppers into loyal advocates.
• Leadership Presence: Ability to inspire, coach, and motivate a diverse team of associates.
• Analytical Thinking: Use data and feedback to refine processes, improve performance, and achieve store goals.
• Problem‑Solving: Quickly assess and resolve customer concerns, operational challenges, and staffing needs.
• Time Management: Prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment.
• Technology Savvy: Comfortable using POS systems, inventory software, and communication tools.
• Adaptability: Thrive in a constantly evolving retail landscape, embracing change and innovation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, supply chain, and e‑commerce.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to lead special projects, such as store redesigns, seasonal promotions, or community outreach initiatives.
• Access to brighthush’s internal learning platform, featuring courses on customer service excellence, retail analytics, and leadership fundamentals.

Work Environment & Company Culture

brighthush is more than a retailer—it’s a community that values:

• Diversity & Inclusion: A workplace where every voice is heard and respected.
• Collaboration: Cross‑departmental teamwork that fuels innovation and problem‑solving.
• Employee Growth: Continuous learning, skill development, and clear career pathways.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies that honor personal commitments.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your compensation will reflect your experience, performance, and the value you bring to brighthush. In addition to a competitive base salary, we offer:

• Comprehensive health, dental, and vision insurance plans.
• Access to a 401(k) retirement plan with company matching.
• Paid vacation, sick leave, and holidays to support your well‑being.
• Employee discounts on brighthush merchandise.
• Professional development stipends and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee assistance programs (EAP) for personal and family support.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Paid parental leave and adoption assistance.
• Discounts on auto, home, and insurance products.
• Scholarship and educational support for employees and their families.

How to Apply

Ready to elevate your retail career and join a team that values innovation, service, and growth? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to the Retail Customer Experience Coordinator Position

Closing Statement

At brighthush, we’re committed to creating an environment where every employee can thrive, learn, and contribute to a brand that shoppers love. If you’re passionate about delivering unforgettable customer experiences, leading a dynamic team, and driving business success, we want to hear from you. Join us and help shape the future of off‑price retail—one satisfied shopper at a time.