Experienced Customer Service Associate II – Retail Loss Prevention & Front‑Desk Operations at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. As a Fortune 100 company, brighthush is committed to creating an inclusive workplace where every team member can thrive, learn, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your professional development. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find abundant opportunities to learn, grow, and contribute to a company that is shaping the future of retail.

Position Overview

As a Customer Service Associate II, you will play a pivotal role in safeguarding our store environment while delivering exceptional customer experiences. You will support the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty, wearing a body‑worn camera, and maintaining a strong partnership with store teams. Your sound judgment and proactive approach will help ensure the safety of customers, employees, and the brighthush brand.

Key Responsibilities

• Maintain a professional stance at the front of the store, serving as the first point of contact for customers.
• Act as a visual deterrent to prevent potential loss and dishonesty, using body‑worn camera technology to document incidents.
• Review and understand the Store Emergency Response Guide, staying prepared for any situation.
• Wear a complete, company‑approved uniform, including a body‑worn camera, to reinforce brand consistency.
• Greet customers with courtesy and respect, creating a welcoming atmosphere.
• Establish and maintain a presence at the front of the store or in a designated department.
• Respond to customer requests for assistance by referring them to store management or customer service via a company‑issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention (LP) or store management.
• Perform a closing safety sweep of the store in collaboration with management.
• Adhere to all company policies and procedures, ensuring compliance with safety and operational standards.
• Document required incidents in AIIM Case Management, maintaining accurate and timely records.
• Perform additional duties as assigned, demonstrating flexibility and teamwork.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making skills, capable of assessing situations quickly and taking appropriate action.
• Ability to take initiative and perform well independently, while also collaborating effectively with team members.
• Excellent organizational and time‑management skills, prioritizing tasks to meet daily objectives.
• Physical stamina to stand for extended periods and handle the demands of a fast‑paced retail environment.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming store environment.

Preferred Qualifications

• Experience with body‑worn camera technology and incident reporting systems.
• Background in loss prevention or retail security, with knowledge of store safety protocols.
• Prior exposure to AIIM Case Management or similar incident documentation tools.
• Demonstrated ability to handle high‑pressure situations while maintaining composure.
• Knowledge of local laws and regulations related to retail security and customer privacy.

Skills & Competencies

• Customer‑centric mindset, always prioritizing the guest experience.
• Strong observational skills, able to detect subtle cues that may indicate potential loss.
• Proficiency in using radio communication equipment and other in‑store technology.
• Adaptability to changing store layouts, product assortments, and seasonal promotions.
• Team player who thrives in a collaborative environment and supports cross‑functional initiatives.
• Commitment to upholding brighthush’s values of integrity, respect, and excellence.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Associate II, you will have access to a range of professional development programs, including:

• On‑the‑job training with seasoned loss prevention specialists.
• Leadership development workshops focused on communication, conflict resolution, and decision‑making.
• Cross‑departmental shadowing opportunities to broaden your understanding of retail operations.
• Mentorship programs pairing you with senior associates and managers.
• Access to online learning platforms covering topics such as retail technology, customer service excellence, and safety compliance.

Successful performance can lead to advancement into senior loss prevention roles, store management positions, or corporate roles within brighthush’s global operations.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and accountability. Our employees enjoy:

• A collaborative, supportive work environment where ideas are valued.
• Opportunities to work with cutting‑edge retail technology and security systems.
• Regular team‑building events, wellness initiatives, and community service projects.
• Recognition programs that celebrate individual and team achievements.
• Transparent communication from leadership, ensuring you’re always informed about company goals and initiatives.

Compensation & Benefits

While the starting pay range for this role is USD $15.00 to $18.60 per hour, actual compensation is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee referral bonuses.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs for continuing education.
• Auto and home insurance discounts.

All benefits are provided in accordance with applicable plans and may be subject to change. For detailed information, please contact your brighthush representative.

Diversity & Inclusion

brighthush is committed to creating an inclusive workplace that reflects the communities we serve. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you are ready to join a dynamic team that values your contributions and supports your growth, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career at brighthush.