Customer Service Merchandise Associate – Retail Excellence & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, redefining the way consumers discover quality, style, and value. With a portfolio that spans fashion, home décor, and lifestyle products, brighthush delivers an unparalleled shopping experience that blends affordability with trend‑setting design. Our mission is simple yet powerful: to inspire confidence and joy in every customer interaction, while fostering a culture of innovation, collaboration, and continuous growth.

Why Join brighthush?

At brighthush, we believe that our people are the heart of our success. Every day, our associates bring creativity, enthusiasm, and a customer‑first mindset to the front lines of our stores. Whether you’re working in a bustling retail environment, a state‑of‑the‑art distribution center, or one of our flagship locations, you’ll find:

• Opportunities to learn from industry leaders and seasoned professionals.
• A supportive, inclusive culture that celebrates diversity and encourages personal development.
• Clear career pathways that reward performance, initiative, and a passion for retail excellence.
• Access to cutting‑edge training programs, mentorship, and cross‑functional projects.
• A competitive compensation package that recognizes your contributions and supports your well‑being.

Key Responsibilities

As a Customer Service Merchandise Associate at brighthush, you will be the face of our brand, ensuring every guest leaves the store satisfied and inspired. Your day-to-day duties will include:

• Deliver Exceptional Guest Experience: Greet customers warmly, assist with product selection, and resolve inquiries with professionalism and empathy.
• Maintain Store Excellence: Keep the sales floor clean, organized, and visually appealing, adhering to merchandising standards and brand guidelines.
• Process Transactions Accurately: Handle sales, returns, and exchanges using our point‑of‑sale system, ensuring correct change and compliance with cash handling procedures.
• Promote Loyalty Programs: Educate guests on brighthush credit and loyalty benefits, encouraging repeat visits and long‑term engagement.
• Support Merchandising Initiatives: Prepare merchandise for the floor, participate in product displays, and assist with inventory management.
• Participate in Store Recovery: Identify and address any operational gaps, ensuring the store runs smoothly and efficiently.
• Uphold Safety and Loss Prevention: Follow all safety protocols, report incidents, and support shrink reduction initiatives.
• Collaborate with Team Members: Work closely with colleagues and supervisors to meet daily goals and foster a positive store culture.
• Adapt to Changing Priorities: Respond quickly to new tasks, store events, or unexpected situations while maintaining high service standards.
• Other Duties: Perform additional responsibilities as assigned to support the overall success of the store.

Essential Qualifications

• High school diploma or equivalent; additional retail or customer service training is a plus.
• Excellent verbal and written communication skills.
• Strong organizational abilities and meticulous attention to detail.
• Capacity to multitask in a fast‑paced environment.
• Physical ability to lift and move items up to 50 lbs (with or without reasonable accommodation).
• Flexible schedule, including evenings, weekends, and holidays as required.
• Positive attitude, integrity, and a genuine passion for customer service.

Preferred Qualifications

• Prior retail or customer‑service experience, especially in a high‑traffic store.
• Experience with point‑of‑sale systems and basic cash handling.
• Knowledge of merchandising principles and visual display techniques.
• Experience in loss prevention or safety compliance.
• Ability to speak multiple languages is an advantage.

Skills & Competencies

• Customer‑centric mindset with a knack for building rapport.
• Problem‑solving skills and the ability to think on your feet.
• Team player who thrives in a collaborative environment.
• Adaptability to evolving store priorities and seasonal demands.
• Strong work ethic and a commitment to brighthush’s values.

Career Growth & Learning Opportunities

At brighthush, we’re invested in your long‑term success. Starting as a Customer Service Merchandise Associate, you can progress to:

• Senior Associate or Lead Associate roles, overseeing daily operations and mentoring new hires.
• Store Manager or Assistant Manager positions, leading a team and driving store performance.
• Corporate roles in merchandising, supply chain, marketing, or human resources.
• Specialized tracks such as Loss Prevention, Visual Merchandising, or Customer Experience Management.

We provide continuous learning through on‑the‑job training, e‑learning modules, and leadership development programs. Your growth is our priority.

Work Environment & Company Culture

brighthush’s culture is built on respect, integrity, and a shared commitment to excellence. You’ll experience:

• A vibrant, inclusive workplace where every voice is heard.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate achievements and milestones.
• Community outreach initiatives and volunteer opportunities.
• Employee resource groups that foster connection and support.

Compensation & Benefits

We offer a competitive hourly wage, starting at $15.00–$15.50, with potential for increases based on performance and experience. In addition to base pay, you’ll enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after 90 days).
• 401(k) plan with company match after 6 months of service.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Flexible spending accounts (HSA, FSA) and life insurance.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship and tuition reimbursement programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult our benefits portal or contact the brighthush HR team.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your energy, creativity, and customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, teamwork, and personal growth.

Location

USA brighthush Store 0743 Bonita Springs, FL – 27251 Bay Landing Drive Suite #1