Dynamic Customer Experience Coordinator – Retail Operations & Front‑End Excellence – Champion Shopper Satisfaction, Team Leadership, and Operational Excellence at brighthush

About brighthush and the Retail Experience Landscape

brighthush is not just a retailer; it is a movement that redefines how consumers discover, experience, and love fashion and home goods. With a global footprint that spans flagship stores, high‑speed distribution centers, and a seamless omnichannel platform, brighthush delivers premium merchandise at unbeatable prices to millions of shoppers worldwide. Our DNA is built on relentless innovation, a customer‑obsessed mindset, and a culture that prizes diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower every team member to grow, contribute, and feel proud to be part of a brand that reshapes the way people shop.

Why This Role Matters

The Customer Experience Coordinator is the linchpin between front‑line associates and the shoppers who walk through our doors. This role is not just about managing a team; it’s about crafting memorable moments, driving loyalty, and ensuring that every interaction reflects brighthush’s commitment to excellence. If you thrive in a fast‑paced, customer‑centric environment and enjoy leading by example, this position offers the perfect blend of leadership, strategy, and hands‑on engagement.

Role Overview

As the Customer Experience Coordinator, you will serve as the face of brighthush’s front‑end operations, ensuring that every customer interaction is smooth, personalized, and aligned with our brand values. You will lead a dynamic team of associates, coach them to deliver world‑class service, and collaborate with store leadership to execute operational plans that drive sales, reduce shrink, and elevate the overall shopping experience.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the register, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s values and setting a high standard for the team.
• Create Positive Experiences: Foster an environment where both internal staff and external shoppers feel valued, respected, and satisfied.
• Promote Integrity & Confidentiality: Uphold honesty in all interactions and safeguard sensitive information.
• Train & Mentor: Develop and deliver training modules on front‑end principles, customer personalization, and loyalty program benefits.
• Manage POS Operations: Assign registers, support coverage needs, and coordinate breaks to maintain optimal staffing levels.
• Resolve Customer Issues: Address concerns swiftly, turning potential complaints into positive outcomes.
• Execute Store Plans: Ensure associates complete tasks in line with the store’s operational plan, prioritizing as needed.
• Communicate Effectively: Provide clear updates to management and staff, setting priorities and sharing progress.
• Recognize & Provide Feedback: Celebrate successes and offer constructive guidance to foster continuous improvement.
• Collaborate on Training Needs: Partner with management to identify skill gaps and design targeted development programs.
• Adhere to Policies: Enforce labor laws, company policies, and safety procedures consistently.
• Promote Loyalty Programs: Drive enrollment and usage of credit and loyalty initiatives to enhance customer retention.
• Support Shrink Reduction: Participate in initiatives that minimize loss and protect inventory.
• Maintain Safety Standards: Champion a safe environment for both customers and associates.
• Perform Additional Duties: Take on other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a high‑volume, dynamic setting.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated capability to train and develop others.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and enrollment.
• Knowledge of POS systems and cash handling procedures.
• Background in safety compliance and shrink reduction initiatives.
• Leadership training or certification in retail management.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning first‑time shoppers into loyal advocates.
• Leadership Presence: Ability to inspire, coach, and hold a team accountable while maintaining a positive atmosphere.
• Analytical Thinking: Use data and feedback to identify trends, troubleshoot issues, and implement improvements.
• Communication Mastery: Clear, concise, and persuasive communication across all levels.
• Problem‑Solving: Quick decision‑making under pressure, turning challenges into opportunities.
• Adaptability: Thrive in a fast‑moving retail environment with evolving priorities.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater responsibilities. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and strategic planning.
• Develop leadership skills that prepare you for roles such as Assistant Store Manager, Store Manager, or Regional Operations Manager.
• Participate in our Leadership Development Program, which offers mentorship, workshops, and cross‑functional projects.
• Access internal training resources, including e‑learning modules, on‑the‑job coaching, and industry conferences.
• Benefit from a clear career ladder and regular performance reviews that align with your professional goals.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Open Door Policy: Transparent communication between staff and leadership, encouraging feedback and ideas.
• Employee Well‑Being: Programs that support mental, physical, and financial health.
• Community Engagement: Volunteer initiatives and partnerships that give back to local communities.
• Recognition & Rewards: Celebrating achievements through awards, shout‑outs, and tangible incentives.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.00 to $17.50, the total compensation package at brighthush is designed to reward performance, loyalty, and dedication.

• Competitive Salary: Market‑aligned pay with opportunities for overtime and performance bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision plans for you and your family.
• Retirement Savings: 401(k) plan with company match to help you secure your future.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Employee Discounts: Significant savings on brighthush merchandise, as well as discounts on childcare, cell phones, pet care, and legal services.
• Professional Development: Tuition reimbursement, leadership training, and conference allowances.
• Well‑Being Programs: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Additional Perks: Auto and home insurance discounts, scholarship programs, adoption assistance, and more.

How to Apply

If you are ready to elevate your career, make a tangible impact on customer satisfaction, and grow within a supportive, forward‑thinking organization, we invite you to apply today. Join brighthush and help us continue to redefine the retail experience for millions of shoppers worldwide.

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