Dynamic Customer Experience Coordinator – Retail Operations Leader & Loyalty Program Champion – Elevate Shopper Journeys & Drive Store Success at brighthush

About brighthush

brighthush isn’t just a retailer; it’s a global movement that redefines how consumers experience value, style, and service. With more than 3,000 stores across North America, Europe, and Asia, brighthush delivers premium, brand‑name merchandise at prices that surprise and delight. Our mission is simple yet powerful: deliver exceptional value to shoppers while fostering a culture of integrity, innovation, and inclusion. Every employee—from the front‑line associate to the executive team—is empowered to make a difference in the lives of our customers and the communities we serve.

Whether you’re stepping into a bustling store, working behind the scenes in a state‑of‑the‑art distribution center, or collaborating with cross‑functional teams in our corporate offices, you’ll find endless opportunities to grow, innovate, and leave a lasting impact. At brighthush, we believe that the best ideas come from a diverse, collaborative, and purpose‑driven workforce.

Why brighthush?

• Career Growth & Development: We invest heavily in our people, offering structured training programs, mentorship, and clear career pathways that enable you to advance from frontline roles to leadership positions.
• Inclusive Culture: Diversity is at the heart of everything we do. We celebrate different perspectives and create an environment where every voice is heard and valued.
• Competitive Compensation & Benefits: From a robust benefits package to performance‑based incentives, we ensure our employees are rewarded for their hard work and dedication.
• Community & Impact: brighthush is committed to giving back through local community initiatives, sustainability efforts, and charitable partnerships.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador for our shoppers. You’ll lead a team of Associates in delivering prompt, courteous, and personalized service while promoting our loyalty programs and ensuring a clean, organized, and welcoming store environment. Your leadership will set the tone for customer satisfaction, employee engagement, and operational excellence.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates to deliver outstanding customer service and loyalty program enrollment.
• Model exemplary customer interactions by engaging with shoppers, addressing concerns, and ensuring a seamless checkout experience.
• Maintain a pristine, organized, and visually appealing store layout that aligns with brand standards and merchandising guidelines.
• Assign registers, manage POS coverage, and coordinate breaks to ensure optimal staffing levels and minimal customer wait times.
• Facilitate ongoing training and mentorship for Associates on front‑end principles, product knowledge, and loyalty program benefits.
• Collaborate with store management to identify training needs, set performance goals, and provide constructive feedback.
• Monitor and enforce compliance with labor laws, company policies, and safety procedures.
• Support store shrink reduction initiatives by monitoring inventory accuracy and reporting discrepancies.
• Promote a culture of honesty, integrity, and confidentiality in all customer interactions.
• Participate in store safety drills, emergency protocols, and continuous improvement projects.
• Handle customer concerns and complaints promptly, turning challenges into opportunities for positive outcomes.
• Provide regular updates to management on team performance, customer feedback, and operational metrics.
• Other duties as assigned to support store goals and initiatives.

Essential Qualifications

• Minimum of 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience in a fast‑paced retail environment.
• Excellent communication and interpersonal skills, with the ability to engage customers and motivate team members.
• Strong organizational skills and meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proficiency in using POS systems and basic data entry.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of inventory management and shrink reduction strategies.
• Background in coaching or training Associates, with measurable improvements in performance.
• Understanding of health and safety regulations within a retail context.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold team members accountable.
• Problem‑Solving: Quick decision‑making under pressure with a focus on customer satisfaction.
• Data‑Driven: Comfortable interpreting sales metrics and using insights to drive performance.
• Collaboration: Works effectively with cross‑functional teams, from merchandising to operations.
• Adaptability: Thrives in a dynamic environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with your ambitions. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑functional projects that deepen your understanding of merchandising, supply chain, and marketing.
• Mentorship from senior leaders who share their expertise and guide your professional development.
• Opportunities to lead special initiatives, such as store redesigns or community outreach events.

Work Environment & Culture

Our stores are more than just retail spaces; they’re hubs of community, creativity, and collaboration. At brighthush, you’ll experience:

• A supportive, inclusive culture that values diversity and encourages open communication.
• Team‑building activities, recognition programs, and employee appreciation events.
• Access to a comprehensive learning portal with courses on customer service, leadership, and product knowledge.
• Flexible scheduling options to help you balance work and personal life.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75 (depending on experience and qualifications), brighthush offers a holistic benefits package designed to support your well‑being and future:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) for mental health support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership with exclusive financial benefits.
• Referral bonuses for bringing talented friends into the brighthush family.
• Additional benefits for eligible employees, such as life insurance, short/long‑term disability, paid parental leave, and adoption assistance.

How to Apply

Ready to elevate your career and make a tangible impact on shoppers worldwide? Click the link below to submit your application and join the brighthush family:

Apply to this exciting opportunity at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

Store: brighthush Store 1668, Dubuque, IA Address: 555 John F Kennedy Rd, Dubuque, IA 52001

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our mission to deliver value and joy to every shopper. Your leadership will shape the daily experience of our customers and your team, driving both satisfaction and sales. If you’re passionate about retail, thrive in a fast‑paced environment, and are eager to grow your career with a global leader, we want to hear from you.

Join brighthush today and become part of a company that values innovation, integrity, and the power of a great customer experience. Together, we’ll continue to set the standard for off‑price retail excellence.