Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Champion – brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our stores are more than retail spaces – they are community hubs where shoppers discover value, style, and a personalized experience that keeps them coming back.

Why brighthush?

At brighthush, we believe that every team member is a vital part of our success story. We foster a culture of inclusivity, continuous learning, and entrepreneurial spirit. Whether you’re working in one of our bustling distribution centers, a flagship retail location, or a regional office, you’ll find a supportive environment that rewards creativity, initiative, and a passion for service.

What You’ll Do

As a Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will blend people leadership, operational excellence, and customer engagement to create a seamless, memorable experience for every shopper.

• Lead by Example – Demonstrate outstanding customer service, embodying brighthush’s values of honesty, integrity, and respect.
• Team Management – Oversee a dynamic team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development – Design and deliver engaging training sessions on front‑end principles, product knowledge, and loyalty program promotion.
• Customer Advocacy – Resolve customer concerns swiftly, turning challenges into opportunities to reinforce loyalty and satisfaction.
• Operational Excellence – Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising standards.
• Performance Management – Set clear expectations, provide constructive feedback, and celebrate achievements to keep the team motivated.
• Compliance & Safety – Ensure adherence to all labor laws, company policies, and safety protocols, fostering a secure workplace for everyone.
• Collaboration with Management – Partner with store leadership to identify training needs, refine processes, and support shrink reduction initiatives.
• Data‑Driven Decision Making – Analyze sales and customer data to identify trends, recommend improvements, and drive business results.
• Other Duties – Take on additional responsibilities as assigned to support the store’s overall success.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of delivering exceptional customer service.
• At least 6 months of supervisory or leadership experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt quickly to changing circumstances.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Commitment to fostering a positive, inclusive team culture.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Background in training and coaching associates.
• Proficiency in multiple languages to serve a diverse customer base.

Key Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Leadership: ability to inspire, mentor, and develop high‑performing teams.
• Problem‑solving: quick, effective resolution of customer and operational issues.
• Analytical thinking: leveraging data to inform decisions and drive improvements.
• Adaptability: thriving in a dynamic, fast‑moving retail environment.
• Collaboration: working seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Mentorship from seasoned executives who share their insights and guidance.
• Cross‑functional training in merchandising, supply chain, and e‑commerce.
• Opportunities to lead special projects, such as store redesigns or digital initiatives.
• Continuous learning through workshops, webinars, and industry conferences.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive culture where every voice matters. Our stores are energetic, collaborative spaces that celebrate diversity and encourage innovation. We value work‑life balance, offering flexible scheduling, generous paid time off, and a supportive environment that nurtures both personal and professional growth.

Compensation & Benefits

While the starting pay range for this role is USD $16.15 to $16.65 per hour, your actual compensation will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental and emotional support.
• Wellness initiatives, including smoking cessation programs.
• Professional development allowances and tuition reimbursement.
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Scholarship and adoption assistance programs.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Location

brighthush Store 0162 – Peoria, AZ (USA)

Contact

For more information, reach out to your brighthush representative or visit our careers page.